SUMMARY

• Over 15 years of windows experience including 2yrs of MAC experience.
• Several years with Help Desk support, System Analyst, Desktop Support with unique patience and ability to follow thru.
• Friendly, loyal, flexible, user - oriented, team player.
• Looking for a challenging IT opportunity.

TECHNICAL SKILLS

Hardware: Blackberries, windows mobile, Pocket PC, IPhone 3G, Ipad 2, IPhone 4, Dell Servers, Dell Laptops Lenovo, IMACs, PCs, HP Printers, Windows Phone, Droid X, Plasma Screens, Trios, ASUS, Note 4.

Software: Word, Excel, PowerPoint, Outlook, Groove, Publisher, Organizer. Parature, blackboard, Remedy, Active Directory, Safe boot, Imanage 8.0, Delta View, Interaction, Hummingbird DM, Iron Port, Track-IT,, Sharepoint 2007, Skype, Exchange, Gold Disk v2.0, Microsoft Server 2003, IPhone 3G, Shell Scripting, applications, Citrix, GroupWise, HyperSnap, Linux, Vista, Windows 7, Microsoft office 2008, Siebel, Momentum, Help desk reports, ReflexionX 14.0.3(Host - Unix and OpenVMS), McAfee Endpoint Encryption webHelpdesk, Lotus Notes v8.2.0, HP Openview, Remedy 6, Remedy 7.1.0, SalesLogix, Sometime 6.5.1, Linux commands, LDAP, TOM(Tool for Outage & Maintenance Management), Windows 7, Footprints, RSA token, IPhoto iTunes, Preview, Office 2008 MAC, Office MAC 2011, Address Book, iCal, Windows Vista, Windows XP, Iphone 4, Ipad 2, Ipad 3, Ipad 2 Air, Surface Pro, Note 4, Microsoft Office 2010 Professional, Windows 7 32bit-64bit, Remote Desktop Support, PC Refresh, Kaspersky, Office 365, VPN. Easy transfer, Microsoft Office Outlook Web access, cisco ip communications, i-cloud, homegroups, Lync, Windows 8 Pro. LanDesk Remote, VMWare, print management console. Admin Server, CAC Reader, Third party applications, label printers, Vsphere, Terminals, Creations, deletions, Inventory, Server 2012, Refresh, delete/recreate profiles, Map network drives,Thin apps, Remote apps, Permissions, Compatibility mode, Interoffice, replace electronics, Fusers, duplexers, Lexmark printers, HP printers, MFD, Print Management, DNS, DHCP, Scripts, Indexing, VTC, PIV Cards, Shipments, Outlook rules, profiles, data files, ost, .pst, virtual volt, disc duplicator, Share and Storage, Remote disktops, reset sessions, create vms, Move items, Activate ports, Troubleshoot applications, Test new images, Analyze event logs, Share calendars, Share mailboxes, Network label printers, switches, thin clients, loaner laptops, Reimage thin clients, Trusted sites, Exception lists, Knowledge Base, Pools, SOPs, Equipment move, trip sheets, property pass, Sign out sheets, Scanners, Excess, Cat 6 cables, Encryption, File server, local printers, Remedy profile creations, Projector setup, Lexmark, HP, Ricoh, Sharp printers

PROFESSIONAL EXPERIENCE

Confidential

System Engineering Specialist/Tech Support II

Responsibilities:

• Support over 9000 government attorneys and paralegals
• Office Moves, VM resets, VM Creations, VM Refreshes.
• Remote in VMs through Configuration Manager Remote Control
• Troubleshoot Microsoft office applications
• Install applications through Vsphere
• Installed printers through DNS and Print Management Console
• Troubleshoot printers
• Port activations through switches
• Map printers, scanners, and network drives
• Use Remedy as ticketing system
• Create user profiles, work orders, Active Directory, VMviewer, Exchange, Share and Storage
• Delete users accounts
• Ensure data is moved to 2012 Server from old 2008 Server
• Delete VM through VMViewer
• Run Script
• Delete DHCP
• Delete DNS
• Delete SCCM
• Kept inventory of hardware through Remedy
• New image tested to fix bugs, better usability, Better security
• Maintain Remedy incident tickets and service request cases in a timely and efficient manner
• Network and MFD printers.
• Use Samsung galaxy 4
• Upgraded regular keyboards to PIV Card security keyboards to all DOJ
• Inventory and organize storage room area
• Troubleshoot IT in attorney training rooms, Projectors, VTC, Terminals, Hardware
• Set up and troubleshoot vtc units in conference rooms
• Analyze event logs in VMviewer
• Vsphere used to troubleshot and install users VM terminal
• Administration server 2012
• File server 2012 new accounts
• File server 2008 delete account process
• Scheduled, tested and process webinars
• Use Sharepoint, VMViewer, and Webinar Pool
• Give Thin App privileges
• Give remote app privileges
• Mailroom ship packages to other DOJ buildings
• Install scanner software through admin server
• RSA token support for secure connectivity
• Upload applications to file server
• Troubleshoot Enterprise Virtual Vault
• Install Network smart label printers to one DOJ building

Confidential

Hardware Technician

Responsibilities:

• Office Moves
• Cleared and completed port activation
• Mapped printers
• Imaged, added to domain, encrypted laptops and desktops
• Setup with users presence new laptops
• VPN Setup
• Installed requested Software
• Troubleshoot and configured Microsoft and other PC applications
• Moved all IT hardware off building floors, before carpet replacement
• Installed fax machines and local printers
• Installed requested monitors
• Installed local scanners and local printers.
• Replaced IT Equipment.
• Assisted Tier 2 technicians

Confidential

Desktop Support/Migration Analyst Contractor

Responsibilities:

• Migrating OS from XP to Windows 7 on new laptops and desktops
• Migrating over office 2010, Printers, PST’s, drives, all data Profiles
• Using Lync for chatting, calling, video talking and remoting into laptops
• Phone FactorVPN install
• Giving admin privileges to users
• VPN cisco access Outlook
• Setup Outlook 2010
• Windows Easy Transfer used
• To transfer data from old pc data to a new one
• Installing standard software on pc
• Installing non-standard software on pc
• Updated printer drivers

Confidential

Office 365 Migration Analyst Contractor

Responsibilities:

• Laptops and desktops configured and tested for use of deployment of office 365
• Ensured that blackberries and iPhones were configured for office 365

Confidential

Migration Analyst Contractor

Responsibilities:

• User brings laptop with sheet of user name and version id (4.5 o 5.5).
• We back up their documents, My favorites, Desktop, Outlook .pst files and archives.
• Use Sametime to communicate with team.
• Used Sametime to get pc refresh.
• Used the commands of getmac on the hostname.
• Checksw space hostname
• Only for 4.5
• Clearsge hostname.
• Once setup command then schedule
• Type help for commands all in PC Refresh
• All 4.5 schedule three days ahead
• PC refresh (any data in red) was needed for any conflicts with the pc and the applications that will get deployed to it before migration.
• Subscriptions of software depot will run update.
• Used isys to schedule jobs.
• Detail Process could be emailed if asked.
• Have to unencrypt and re-encrypt.
• RSA installation for remote users in either Desktop, Laptops and blackberry’s
• Walkthrough client through windows customization, Office 2010, 2007 (Microsoft word, Excel, Outlook, PowerPoint, and subscription applications.
• Register Desktops and laptops.
• Map to printers and a little training on adding their server.
• Verified RSA remote works.

Confidential

Nuclear Power Plant Analyst Contractor

Responsibilities:

• Learned the terminology and environment of a Nuclear Power Plant

Confidential

Regional Field Analyst Contractor

Responsibilities:

• Imaging desktop and laptops
• Upgrading clients PC.
• Saving profiles and .pst files.
• Encrypting desktops.
• Adding to the domain.
• Mapping printers.
• Troubleshooting office 2010 and Windows 7
• Troubleshooting and replacing parts inside DESKTOP PC
• In charge of IT for 13 Confidential healthcare IT facilities
• Ticketing system is SalesLogix
• Replacing maintenance kit in printers
• Assisted in investigating and implementing improved controls for technology areas
• Assess risks, document processes, test controls, and provide support for remediation efforts.
• Provided technical support to business and Health teams.
• Conducted research for and respond to inquiries from internal and external points of contact
• Ensure that documentation is compliant with the Enterprise standards.
• Replace hardware.
• Troubleshoot cisco routers and switches
• Migration from Windows XP to Windows 7 about 100pcs using Windows Easy Transfer
• Office 2003 Migration to office 2007 and 2010.

Confidential

Systems Analyst

Responsibilities:

• Use ReflectionX 14.0.3 in Host- Unix and OpenVMS to reset, unlock, and create server passwords for user accounts.
• McAfee token laptop wireless regain access to remote laptop through MacAfee endpoint encryption
• Use Lotus Notes v8.2.0 for server progress and communicate with associates and users.
• HP Openview to check and monitor the status of servers. If server is down open a bridge.
• Use Remedy 6 & Remedy 7.1.0 to work on incoming tickets and create new tickets.
• Use Sometime 6.5.1 to chat with coworkers.
• Unix and Linux commands used to assist client in user accounts, groups, and exits.
• Used LDAP to look up information on a server.
• User TOM (Tool for Outage & Maintenance Management) to create bridges and report an incident when servers are having emergency problems.
• Escort reports for the clients we took to the data rooms to troubleshoot servers.
• Shift reports for records of all calls per shift.
• Footprints to report lost government items.
• RSA token access for nationwide FR laptops to be able to transmit.
• Assisted field reps with Windows Vista laptops access and software
• Working on Active Directory with users accounts
• Worked with updating several onsite BCC users to troubleshoot windows 7
• Primarily worked with Windows Xp for onsite users
• Troubleshoot Windows Vista with offsite users troubleshooting RSA pins and MCAFEE passwords.
• Supported over +5000 home users. Those are mostly considered field reps nationally.
• Was working with remedy as the ticketing system for the whole time
• VOIP with Cisco phones used.
• Use RSA to troubleshoot users transmission, unlocking, synching, and setting password
• Migrated a couple test users to office 2010 as tests
• Clearly articulate the up and downstream impacts of the password resets

Confidential

Responsibilities:

• In the process of being trained in application deployment, software guide composition, installation process documentation, Dossier data formation, annotation and completion.
• Setting up schedules with testers to test application after dossier has been given to me.
• Shadowing testers and ensuring that the testing process goes well.
• In process of learning how to rebuild a test workstation.
• Also shadowing and troubleshooting a few users’ mac problems and iPhone problems.
• Created numerous Stubs and Dossier for applications and file away.
• Ensure Dossier coincide with right applications.
• Deployed and setup several MACS.
• Using Remedy to create service tickets and assist users
• Managing Confidential dossier applications
• Trained COO and Assistant, on Blackberry Storm
• Help Desk Support
• QA Testing applications
• Providing software and gathering approval signatures for software to be deployed to Confidential designated department workstations.
• Testing software installation through Virtual Machine
• Used VMware to create screenshots of software
• Schedule AV pickup and delivery on PC Calendar and physically setup
• Resolve Tier 2 tickets
• Built PCs some hardware, and mostly adding to network and installing software.
• Gathering AFS documents that allow ongoing process of testing.
• Creating Dossier to put designated software and test documents to keep a file record.
• Gathering Media from media department to prepare for software testing.
• Taking Screenshots of software to show tester process to install
• Updating the production spreadsheet on what level software testing is.
• Placing in QA queue via production spreadsheet to test software to install in Library network.
• Used VMware to create screenshots of software
• AV conference rooms support
• Siebel Analytics implementations

Confidential

Systems Administrator Analyst Contractor

Responsibilities:

• Sketch out and stage servers and workstation setup.

Confidential

Computer Support Specialist Tier 1,2,3 and Computer Support Lead Analyst Contractor

Responsibilities:

• Provide 90% onsite support and 10% phone support.
• Deploying, Ghosting, Imaging PCs, adding/removing PCs to the network, creating profiles, releasing ip addresses, formatting, troubleshooting printers, projectors, applications, and moving PCs from one location to another .
• Setting up conference rooms for Confidential meetings and ensuring all three conference rooms are ready, technologically for Confidential meetings.
• Upload software applications to Confidential servers.
• Troubleshoot Confidential servers and applications.
• Scheduling technology service appointments.
• Troubleshoot hardware and software on MACs.
• I ordered supplies for organization.
• I kept inventory of technology materials using Track-IT.
• I trained staff on new equipment.
• Stacked servers.
• Solved Confidential questions and problems with software and docking stations.
• Run printer reports for all network printers in Confidential and fax my calculated results.
• Network Operations in system monitoring, reporting, and troubleshooting.
• Sharepoint 2007end-user admin experience with a focus on creating calendars and work
• Streams
• Team lead experience
• Sharepoint 2007 was used for organizational purposes; such as meetings on web calendars.
• AV conference rooms support