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Administrative Assistant Resume

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OBJECTIVE

  • To secure a career in Administration, Business Development, & Revenue Management in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.
AREAS OF EXPERTISE
  • 9 years computer usage
  • 4 years in Customer Service
  • 6 years Clerical / Administrative
  • 3 years Call Center experience
  • Able to develop staff and peers to excel
  • Excellent Communication (Verbal / Written)
  • Experience with Quickbooks
  • Fluent in English & Spanish (Read / Write)
  • Capable of providing training to new staff
  • Proficient in all Microsoft Office software
  • Detail oriented
  • Excellent work ethic, outgoing and motivated
  • Able to adapt to fast changing environment
  • 1+ year experience with SAP pogram

PROFESSIONAL EXPERIENCE

Confidential

Administrative Assistant

Responsibilities:

  • Provide administrative support by billing and accounts payable/receivable.
  • Answer phones and maintain file system.
  • Create and maintain employee files.
  • Manage incoming and outgoing mail.
  • Order materials, supplies, and services.

Confidential

Admin Specialist

Responsibilities:

  • Provide administrative support by billing and accounts payable/receivable.
  • Answer phones and maintain file system.
  • Create and maintain employee files/assist in hiring process.
  • Manage incoming and outgoing mail.
  • Order materials, supplies, and services.
  • Assist in Payroll.
  • Manage and maintain fleet, make sure all registrations and license plates were up to date.
  • Compile daily, weekly, and monthly reports as needed

Confidential

Billing Specialist

Responsibilities:

  • Provide general administrative support thru billing (accounts receivable)
  • Answer phones, route calls to appropriate person, deliver messages.
  • Maintain file system.
  • Manage incoming and outgoing mail.
  • Greet visitors and conduct visitor to employer or appropriate person.

Confidential

Clerk I

Responsibilities:

  • Provide general administrative and clerical support including billing and accounts payable/receivable.
  • Answer phones, route calls to appropriate person, deliver messages, and run errands.
  • Maintain file system.
  • Manage incoming and outgoing mail.
  • Order materials, supplies, and services.
  • Greet visitors and conduct visitor to employer or appropriate person.
  • Provide general clerical support when needed.
  • Compile daily, weekly, and monthly reports as needed.

Confidential

Administrative Assistant

Responsibilities:

  • Data Entry
  • Complete reports for management on call center numbers.
  • Maintain records of call center attrition
  • Track unit performance and individual supervisor performance.
  • Assist management and supervisors with various projects.
  • Maintain call center monthly budget.
  • Create multiple spreadsheets for different projects.
  • Manage travel request/reimbursements for all levels of management

Confidential

ES Quality Control Specialist

Responsibilities:

  • Responsible for monitoring calls and ensuring quality performance was meeting company policy
  • Responsible of coaching staff on quality errors on a weekly basis
  • Maintain a weekly report of quality performance on staff to provide to supervisors and management
  • Responsible for presenting quality data in team meetings based on team quality trends

Confidential

Customer Service Representative

Responsibilities:

  • Handle Customer inquiries on status of government assistance applications such as Medicaid and Food Stamps
  • Assist with problem solving
  • Mentor new staff with their new job roles
  • Assist supervisor as team lead with any morale incentives, coaching and development of team members

Confidential

Bonding Agent

Responsibilities:

  • Create Bonds for customers and deliver to jailhouse
  • Greet customers and cash them out
  • Answer phones
  • Filing

Confidential

Receptionist

Responsibilities:

  • Greet customers and answer phones
  • Create appointments for satellite installations
  • Create new contracts for satellite, internet, and cell phone services
  • Receive cell phone payments

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