Administrative Assistant Resume
5.00/5 (Submit Your Rating)
OBJECTIVE
- To secure a career in Administration, Business Development, & Revenue Management in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.
- 9 years computer usage
- 4 years in Customer Service
- 6 years Clerical / Administrative
- 3 years Call Center experience
- Able to develop staff and peers to excel
- Excellent Communication (Verbal / Written)
- Experience with Quickbooks
- Fluent in English & Spanish (Read / Write)
- Capable of providing training to new staff
- Proficient in all Microsoft Office software
- Detail oriented
- Excellent work ethic, outgoing and motivated
- Able to adapt to fast changing environment
- 1+ year experience with SAP pogram
PROFESSIONAL EXPERIENCE
Confidential
Administrative Assistant
Responsibilities:
- Provide administrative support by billing and accounts payable/receivable.
- Answer phones and maintain file system.
- Create and maintain employee files.
- Manage incoming and outgoing mail.
- Order materials, supplies, and services.
Confidential
Admin Specialist
Responsibilities:
- Provide administrative support by billing and accounts payable/receivable.
- Answer phones and maintain file system.
- Create and maintain employee files/assist in hiring process.
- Manage incoming and outgoing mail.
- Order materials, supplies, and services.
- Assist in Payroll.
- Manage and maintain fleet, make sure all registrations and license plates were up to date.
- Compile daily, weekly, and monthly reports as needed
Confidential
Billing Specialist
Responsibilities:
- Provide general administrative support thru billing (accounts receivable)
- Answer phones, route calls to appropriate person, deliver messages.
- Maintain file system.
- Manage incoming and outgoing mail.
- Greet visitors and conduct visitor to employer or appropriate person.
Confidential
Clerk I
Responsibilities:
- Provide general administrative and clerical support including billing and accounts payable/receivable.
- Answer phones, route calls to appropriate person, deliver messages, and run errands.
- Maintain file system.
- Manage incoming and outgoing mail.
- Order materials, supplies, and services.
- Greet visitors and conduct visitor to employer or appropriate person.
- Provide general clerical support when needed.
- Compile daily, weekly, and monthly reports as needed.
Confidential
Administrative Assistant
Responsibilities:
- Data Entry
- Complete reports for management on call center numbers.
- Maintain records of call center attrition
- Track unit performance and individual supervisor performance.
- Assist management and supervisors with various projects.
- Maintain call center monthly budget.
- Create multiple spreadsheets for different projects.
- Manage travel request/reimbursements for all levels of management
Confidential
ES Quality Control Specialist
Responsibilities:
- Responsible for monitoring calls and ensuring quality performance was meeting company policy
- Responsible of coaching staff on quality errors on a weekly basis
- Maintain a weekly report of quality performance on staff to provide to supervisors and management
- Responsible for presenting quality data in team meetings based on team quality trends
Confidential
Customer Service Representative
Responsibilities:
- Handle Customer inquiries on status of government assistance applications such as Medicaid and Food Stamps
- Assist with problem solving
- Mentor new staff with their new job roles
- Assist supervisor as team lead with any morale incentives, coaching and development of team members
Confidential
Bonding AgentResponsibilities:
- Create Bonds for customers and deliver to jailhouse
- Greet customers and cash them out
- Answer phones
- Filing
Confidential
Receptionist
Responsibilities:
- Greet customers and answer phones
- Create appointments for satellite installations
- Create new contracts for satellite, internet, and cell phone services
- Receive cell phone payments