SUMMARY

• I am a highly technical and hands on individual with over 20 years of experience seeking a challenging position that leverages my experience in understanding and defining business needs, gathering and finalizing requirements, planning and implementing solutions, leading teams and projects, and administering applications and infrastructures.
• I am dedicated, customer - focused and driven.
• I have a deep understanding of technology and how it works, a love for learning, and a passion for solving challenging problems.

Areas of Strength

• Business Process Modeling and Gap Analysis
• Project and Resource Management
• Requirements Gathering
• Risk Management
• Relationship Management
• Agile Development methodologies (SCRUM)
• Solutions Architect
• Strategic Planning & Growth
• Understanding Technology
• Service Management
• Sales Process Design
• Data and Integrations
• Marketing Automation
• Reporting and Data Analysis

TECHNICAL SKILLS

CRM: Salesforce.com, Siebel CRM On Demand, Siebel CRM Professional 8.x

Applications: Microsoft Office, Visio, MS Project, Attask Project, Google Docs, Open Office, Adobe Premier, Photoshop, Captivate, SnagIt

Administration: Custom Objects, Fields, Page Layouts, Workflows, Formulas, Validation Rules, Buttons, Links, Mobile, Profiles, Roles, Permission Sets, and Users

Objects: Sales Lead and Opportunity, Customizable Forecasts and Territories, Campaigns and Marketing Automation, Products and Price Lists, Case and Assets, Customer Portal and Ecommerce, and Custom Integrations with 3rd party applications.

Development: Visual Force Pages and Controllers, Apex Triggers, Classes, and Test Classes, Web Services, Mobile, Eclipse IDE

Data: Reports, Dashboards, Analytic Snapshots, Data Loads and Updates, Microsoft SQL, MySQL, SFDC SOQL and Supporting Tools

Web: HTML, CSS, JavaScript, XML, PHP, ASP, VB.net, Apache/IIS Web Servers

OS: Windows 7/8, Windows Server 2008/2012, Linux RHEL/Ubuntu, Max OS X

VM: VMware vSphere/ESXi, vCenter, and Workstation

Network: TCP/IP, DNS, SSL/SSH, SMTP, SNMP, Routing, Firewall, Security, and Monitoring Tools

Hardware: Workstations, Laptops, Servers, Blade Centers, Backup Technologies, Data Center, and Monitoring Tools

PROFESSIONAL EXPERIENCE

Confidential, Durham, N.C.

Director

Responsibilities:

• Responsible for growing the MIS department and the company with continuous improvement projects, cost saving initiatives, and strategic planning and leadership.
• Functioned as Lead Salesforce.com administrator for 4 years supporting 350 local and remote users
• Owned and managed the project and change management backlog
• Worked as a solution architect to create technical solutions that addressed new or changing business needs and requirements across the sales, marketing, service, finance, legal and manufacturing departments
• Managed the applications IT team and functioned as Lead in configurations for many projects.
• Projects included both new functionality and enhancements for existing functionality.
• These projects served the needs of one or more of the following departments: Sales, Marketing, Call Center, Field Service, Finance, Engineering, and Manufacturing
• In addition it provided enhanced self-service reporting and dashboard functionality not available in the previous CRM and allowed for the retirement of several custom developed applications lowering our need for developer resources.

IT Manager

Responsibilities:

• Built and managed from the ground up Infrastructure, Application systems, and an IT and Applications Team that were leveraged in the rapid growth of the company from 50 to 500 users in less than 3 years.

Confidential

Systems Engineer

Responsibilities:

• Provided onsite and remote support for customer’s application and system infrastructure
• Worked with customers to understand what their needs were and created solution proposals
• Provided Project Management of Scheduling, Parts and Order Logistics, Travel, Documentation, and Training on new or upgrade projects.
• Provided Web Design and Development for customers including custom graphics, navigation, forms, and content management.

Confidential, Cary, N.C.

Sr. Systems Engineer

Responsibilities:

• Worked with customers to understand what their needs were and created solution proposals
• Provided Project Management of Scheduling, Parts and Order Logistics, Travel, Documentation, and Training on new or upgrade projects.
• Provided onsite and remote support for customer’s application and system infrastructure

Sr. Systems Engineer

Responsibilities:

• Responsible for managing all application systems, desktop, server, and network infrastructure
• Lotus Notes administrator for Email and CPAS CRM
• Company Webmaster responsible for the development and management of the Intranet and Customer facing websites

Confidential, Raleigh, N.C.

Systems Engineer

Responsibilities:

• Worked with Customers to create and understanding their needs and requirements
• Provided onsite and remote support for customer’s application and system infrastructure
• Created and presented solution proposals to customers for new products and services

Confidential, Greensboro, N.C.

Computer Technician

Responsibilities:

• Provided computer hardware and software installations, upgrades, repairs, and troubleshooting services to customers
• Provided phone support for customer issues
• Network and Point of Sale infrastructure Administrator for the Store