SUMMARY

• A professional with 16+ years of industry experience working with business partners to deliver innovative technology solutions that have successfully transformed the landscape.
• Over 6+ years of experience in Project/Program/Release/Service Delivery management and as System/Technical Architect
• Manage highly - skilled, diverse, critical projects, multi-location application support teams. Worked on Agile/scrum based projects.
• 10 + years of IT experience in UNIX/Application/Network Administration and support. Good experience with ITIL service delivery framework like, Change/Problem/Incident and operational management.
• Proven experience in SDLC from inception to production launch and post production support.
• Oversee an organization of 40+ analysts that provide Application support (production) for over 25 applications running on 500+ servers including the Big Data (Hadoop) cluster setup and Administration for over 300+ servers hosting over a petabyte of storage.
• Strong experience in Application Environment Support/Systems Integration/maintenance in Enterprise Applications and end-to-end applications in Telecom Domain with JAVA/J2EE, ATG framework Adobe CMS/CQ administration.
• As a Delivery project manager, managed the IBM Cloud architecture team.
• Administration, Installation and performing upgrades in BEA Web Logic 10.3 & 12 application servers
• Extensive experience in installation, configuration and administration of Sun Solaris, HP UNIX, IBM-AIX and Red Hat LINUX
• Providing advanced troubleshooting for applications and systems for QA, development and production environments; Build, maintain, and deploy UNIX applications across multiple environments.
• Designed and implemented Informatica/ETL for Sybase, Informix and Oracle databases. Installation and configuration of systems/software. Debugging system services.
• Provided 24 x 7 on call support as part of scheduled rotation with other team members. 100% Responsible for Production systems Availability SLA.
• Automating installation using Custom Jumpstart tool. Automating Client installation using HP Ignite Unix
• Configuration and administration of NIS, NIS+, DNS & NFS;
• Installation, configuration and administration of MC/Service Guard and HP Openview ITO.
• Information Security Administration (Firewall like checkpoint, & Sunscreen)
• Significant experience in writing UNIX Shell Scripts, PERL scripts and CGI.
• Extensive experience in installation, configuration and administration of Middleware IBM- MQ Series.
• Self-motivated and on constant lookout for new ways to improve support and software development processes. Strong leadership qualities. Excellent interpersonal, analytical and communication skills and good team player.

TECHNICAL SKILLS

Hardware: Sun Sparc Work group, Enterprise servers E4500, E6500 and E10000HP9000 D and K class, L2000 Class and N class servers & HP NetServers, Pentium PCs

Operating Systems: Sun Solaris 8,9,10 with Solstice DiskSuite and AdminSuite tools, IBM-AIX HP-UX 9.X, 10.X and 11.X with Ignite UX, MC/Service Guard and ITOMicrosoft Windows, Novell Netware, Red hat - Linux6.0, UTS.

Version Control: Clear case, Subversion, GIT, MS VisualSource

Languages: C, UNIX, PERL, SHELL, Java, SQL, PL/SQL and HTML.

RDBMS: Oracle, Sybase, MS SQL Server, Informix, MS Access XP/2000/97.

Protocols: TCP/IP, SNMP, FTP, FDDI, NetBEUI and IPX/SPX

Web/App servers: JBoss Application server, BEA Web logic server, Apache web server, I-Planet 6.

Mail Servers: MS Exchange server, Lotus Notes, Sendmail

Tools: Adobe AEM/CQ, Chef, VERITAS Volume manager, Net Backup and HP-OMNI Backup, MS Project, MQ Series, Visio, Informatica 6, Business Objects, MS Office, Mercury Test Director, Mercury - Quick Test professional, Glance Plus. PMBOK (PMP)

PROFESSIONAL EXPERIENCE

Confidential, Bothell, WA

Technical Architect/Release Management

Responsibilities:

• Installing, configuring and administration of Oracle-ATG ecommerce application: www. Confidential .com/ecare
• Expert knowledge in ATG components like Knowledge, Search & Self Service. Worked on user admin, BCC, ACC, Knowledge configuration (sites, targets) and deployments and Search admin & Indexing.
• Configuring and Administering of Adobe CMS/CQ author/Publish environments and Lucid SOLR.
• CQ - Damadmin, image upload, siteadmin, useradmin, Create CQ tags, backing up, upload and installing the new CQ packages and configuring/running the workflow to push the contents from Author to Publish environments.
• Build code for specific releases from SVN, with the Bamboo Tool & Jenkins and install it in Test, QA and staging environments.
• Provide a high availability and scalable Environments to the testers and developers for each release, where the application runs on ATG Dynamo, Oracle WebLogic Server versions 12 and 10.3, JBoss 7, Oracle Database, Linux and Sun Solaris technologies.
• Perl coding and Shell scripting to automate the manual task those were involved during deployment.
• Update Application Confluence Wiki pages with the existing and new procedures followed as a part of deployment or any routine task.
• Perform Change and Defect Management using JIRA ticketing and Quality center Tool. Raising defects in JIRA, in case of show stoppers issues and co-ordinate with Development or downstream apps to resolve the issue.
• Monitor the Applications and environments to ensure it is stable and available. Coordinate changes to computer database management systems. To plan, coordinate, design and maintain databases using HP UNIX/Sun Solaris/Linux or Windows
• Documentation: Writing MOPs & SOPs, Wiki pages for all the troubleshooting scenarios.
• Troubleshoot and fix problems encountered related to Test & Development Environments during the software life cycle.
• Upgrade the Application code base and make configuration changes for each release in SVN using Eclipse Tool.
• Monitoring and Maintaining the health, performance, back up and recovery of applications and communicate all issues with customers and document it for any future reference. To modify database programs to increase processing performance/performance tuning
• Constantly look for ways to increase performance, stability and availability of applications and also increase productivity by automating application monitoring and day-to-day tasks.

Environment: Sun Solaris 10, Red Hat Linux, Oracle 11G, Bea Web logic 10.3 &12, JBoss, Adobe CQ/content administration, Perl, PL/SQL,SQL, Bamboo, Subversion, ATG Dynamo application server, DAM, Adobe CMS, CQ5JIRA, WIKI/Confluence, Bamboo, Jenkins

Confidential, Bellevue, WA

Sr. Manager /Application Architect

Responsibilities:

• Build and Administrate Confidential AAB( Confidential Address book) application servers.
• Configuration / deployment of Confidential -AAB application in Confidential and Confidential Lab
• Administration of BEA WebLogic 10.3, Apache web server and Oracle 11 database.
• Work closely with Tier 3 and Tier 4 support teams to resolve production issues.
• Writing monitoring scripts, installation scripts, batch programs in Unix Shell scripts, PERL
• Upgrade firmware versions in storage arrays and applying OS patches in Solaris UNIX servers
• Sun SOLARIS and LINUX Installation and administration.
• Building, Administering and Troubleshooting of issues raised test, development and production environments.
• Coordination of Production code deployment, troubleshooting of issues in Test, Dev and production environments.
• Provide technical support to enterprise clients related to technical and operational aspects of the products; Partner with Product Support Engineers and development teams as necessary
• Interacting with customers and the product development team and assist development team with deployment validation and testing during release cycles and code fix.
• Hosting online troubleshooting and investigation sessions on customer’s production environments
• Deliver a consistent, responsive and satisfying customer experience; Respond to email and phone requests from customers
• Root cause analysis and successfully reproduce customer issues in a lab environment
• Documentation of standard Operating Procedures (SOP), deployment procedures and Method of procedures (MOP) as a part of release and service delivery management.

Environment: Sun Solaris 10, Linux, Oracle 11G, Bea Web logic 10.3, Perl, PL/SQL,SQL, Jmeter, Quartz scheduler, WinSCP, CYGWIN, Mercury Quality Center, Bugzilla, net-SNMP, SMPP, SOAP, IBM Websphere.

Confidentia

Service Delivery Manager

Responsibilities:

• Support the DPE and/or PE as the service delivery advocate.
• Proactively monitor the problem and change process and manages problem and change issues and alerts as needed and maintained SLAs.
• Work with the customer (project office) to understand issues and requirements and responds to requests for new services (RFS's) to help grow the business.
• Service Delivery - Manage everyday delivery of services to clients during India coverage hours
• Be a client SPOC and ensure service delivery meets client requirements and defined processes. Being a single point contact to the customer for the given Portfolio and Projects.
• Take the lead on after hour Change SR's to ensure proper execution and communication to customer Monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner.
• Own client satisfaction from India Delivery. Prepare statistics for Continuous Improvement plans; Proactive planning and approach towards remediation; Ensure that higher C-SAT is attained.
• Responsible to manage maximum UP time of Client Application Servers, Database, Backups, SAN devices for the given portfolio. Manage the account within Compliance to the Global framework.
• Manage day to day Service Delivery operations (Servers).Ensure to the achieve reference ability of the account.
• Fortnightly Governance with Client & driving the Customer Bridge along with Vendor presence.
• Fortnightly Governance with the Supporting Vendors and driving the bridge.
• Monthly Governance with the Client in planning 3 months ahead of change lock down calendars.
• Handling Critical Sev1 & Sev2 Incidents, driving the bridge, taking leadership in handling the incident to closure/solution, along with the backend Technical Staff.
• Impact analysis of Change Management Requests and approving. Daily Governance with the IBM Competency Support Team members. Monthly / Quarterly Meeting: To review Service Level Performance on the services.
• Ensuring excellent interpersonal skills like team building, motivation, Leadership, effective communication, negotiation and conflict management and problem solving.

Environment: SUN Solaris, HP UNIX, LINUX, SAN/NAS, Oracle 10, Windows ServersProject Management Methodologies (PMP)

Confidential, Bothell, WA

Project Manager/Environment/Application Support/SCM

Responsibilities:

• Project manager for production support team for critical applications. Coordination between offshore and onsite teams. Scheduling, Co-ordination, Monitoring and Control of project tasks.
• Played a role as a Project manager for JAVA SDLC project - Managing and coordination between, Testing, Development, Production support and Business.
• Creating, administering, and troubleshooting both development and test environments
• Building, maintenance, and deployment of UNIX applications across multiple environments.
• Performed installation, configuration and administration of BEA Web logic Server and Integration Server
• Installation and configuration of systems/software. Debugging system services.
• As an Informatica/ETL consultant, performed in a pivotal role leading upgrade of ETL version 6 to 7.0
• Streamlined and tuned accounting related ETL to be more efficient using Oracle and SQL Server databases.
• Also designed and implemented performance improvement changes to nightly ETL processes using Informatica and Sybase and Oracle databases.
• Business Object Universe, Business Objects Reports and Business Objects repository has been extensively used new universe were designed and developed to support the user Requirements.
• Providing 24 x 7 on call support as part of a scheduled rotation with other team members.
• Upfront project test and development environment planning and requirements analysis
• Support of connections to external systems and boundary applications.
• Automation with PERL, UNIX SHELL, AWK and SED and optimization.
• Providing advanced troubleshooting for applications and systems for test, development and production environments
• Providing senior level technical support for UNIX related project activities.
• Build and modify systems to meet project and user requirements. Participate in design reviews.
• Configuring and tuning hardware and software to insure optimum performance and resource utilization.
• Configuration management, code control, environment upgrades and general maintenance of testing environments. Responsible for troubleshooting and resolving of environment issues related to infrastructure.
• Administration and troubleshooting of 3rd party applications in support of the environment functionality.
• Responsible for identifying areas for improvement through automation and process improvements.
• Provide mentoring, guidance and training to team members
• Data setup team lead for Test and Development Environments.

Environment: Solaris 2.7 & 2.8, HP UNIX 10.X & 11.X, Sybase, CVS, Mercury Test DirectorQuick Test Professional, PERL, SHELL, awk, sed, DBVizualizer, SQLPLUSBEA Weblogic Server, Oracle 9

Confidential, Denver, Colorado

Project Lead/UNIX Admin

Responsibilities:

• Installation and support of various UNIX Servers including HP9000, Sun Sparc, LINUX and Intel Servers. installation, configuration and administration of BEA Web logic Server and Integration Server
• Installation, Configuration and Support of HP Openview ITO Software to manage nodes running Solaris and HP UNIX operating systems.
• Providing advanced troubleshooting for applications and systems for test, development and production environments
• Build, maintain, and deploy UNIX applications across multiple environments.
• Installation and configuration of systems/software. Debugging system services.
• Providing 24 x 7 on call support as part of a scheduled rotation with other team members.
• Providing senior level technical support for UNIX related project activities.
• Installation, Configuration of Solstice DiskSuite tools.
• Configuration of NFS, NIS, NIS+ Server and Client. Setting up DNS Cache Servers
• Software Configuration Management - Clearcase Administration
• Designed and configured High Availability solutions for Database Servers using HP M/C Service Guard software and HP SureStore Disk Arrays.
• Backup Monitoring and Restoration - Netbackup & HP OMNI Backup
• Installation and Configuration of IBM - MQ Series
• Worked on automations using Shell, PERL, and CGI.
• Studying the requirements and getting clarifications for trouble requests, enhancements and testing requirements. The requirements are availed using Clear DDTS.
• Provided level 1 on call (24x7) support for all UNIX boxes and the work included Hardware and Software upgrades for these boxes during non-working hours. Monitoring performance and taking corrective action if there is any deviation from accepted level, backing up both Operating systems and Applications and Data.
• IT Security, Performance Monitoring/Tuning and Software releases & bug fix, Packaging and releasing the files for Production, Patch installation. Analyzing and solving the production issues.
• Did a major role in upgrading the HP-UX server as well as the application in live production server.
• Configured and monitored the processes, disk space, CPU utilization, memory utilization by using Netcool network management. Written scripts to start/stop/restart the application.

Environment: Solaris 5.8, HP UNIX 10.X & 11.X, Red hat Linux, Windows NT/2000/XP/Me/95/98 JAVA, C, C++, MQ SERIES, MC Service Guard, Sybase, ORACLE 8i, Informix, BEA Weblogic, Exceed, Rumba, Vantive,DDTS, Veritas- Netbackup, Netcool, MS Office 97/2000, MS outlook, Clearcase, VSS, Netscape enterprise server, CITRIX, REMEDY

Confidential

UNIX/System Administrator

Responsibilities:

• Installation and support of HP 9000 Series Enterprise Servers and Sun Sparc Servers
• Installing and updating HP and Sun UNIX and LINUX operating system, customizing the HP-UX operating system, Applying UNIX patches to keep the system updated. Tuning Kernel Parameters in HP-UX
• Configuration of NFS,DNS Servers, setting up Jumpstart clients, setting up NIS+ Master and replica Servers
• Managing User accounts and groups. Configuring peripheral devices in HP and Sun UNIX.
• HP Omni Backup and Disaster Recovery (Recovering systems and data form unbootable state.),
• Monitoring Processor performance utilization using Glance Plus, Disk usage administering and monitoring.
• Installing and administrating Red Hat Linux operating system in Windows platform.
• Installation, configuring and administering the ORACLE database for an internal tool called IPMS(Integrated Project Management System)
• Writing SHELL and PERL scripts for day-to-day activities (monitoring system downtime, link reports)
• Administering the IN-house LAN, Coordinating with VSNL and DoT officials on data and voice link problems. Handling 256Kbps and 512Kbps stream link to Denver USA through VSNL.
• Configuring and administering firewall products like checkpoint and Sunscreen.
• Administering the Lotus Notes mail server and providing internet facilities to the users.
• Installing Windows and Windows NT in almost 200 systems. Installing NT PDC and BDC
• Played a key role to achieve CMM level 5 for TCS as a support group lead.
• Developed a web based issue tracking system called INFOBASE using Oracle and ASP.
• Effectively involved in inter TCS center activities like Project Management Reviews and Audits.

Environment: HPUX - 10.x, Solaris 5.6, Oracle 8, Linux, Novell Netware, Jumpstart InfoBase, IPMS, VSS, Sun screen, Checkpoint, Visio, Office 97, SQL Server 6.5,Telnet, FTP, Sendmail, Exceed.

Confidential

Customer Support Executive

Responsibilities:

• Installation and administration of Novell Netware operating systems, Windows 3.11/95/98/NT and Linux
• Installation of Linux, HP, and Sun UNIX servers.
• PC support, PC assembling and testing and peripheral management.
• Responsible for the system support at Corborandum and EID parry - India.
• Supported several HP UNIX Servers and hundreds of nodes spreading across various EID-parry locations running HP-UX, Windows NT and Windows 95.
• Configuration and support of TCP/IP and X.25 WAN networks.

Environment: Windows 95/98/NT, Linux, HP and Sun, Netware 4.x, Office 97.