SUMMARY

• 15+ Years of progressive Infrastructure Architect, EMC Storage Administrator and UNIX Administrator experience in Information Technology and Services Industry
• In depth know - how of enterprise UNIX, Storage, Disaster Recovery (DR), Backup recovery, Virtualization and Cloud solutions
• Worked in multi-cultural environment with diverse teams
• Proven skills to implement IT standards, procedures & processes that result in operational excellence and improved business satisfaction
• Proficient in mapping client’s requirements, custom designing solutions and troubleshooting complex information systems across locations
• Possess track record of serving as an escalation gate to resolve critical issues of the team members
• Insightful experience in technical activities including scoping, planning, risk management, finalization of technical / functional specifications, resource administration and quality management
• A strategic planner with expertise in swiftly ramping up IT infrastructure projects on multiple platforms
• Demonstrated abilities in leading and guiding project teams to deliver projects within specified schedule and budget
• An effective communicator with honed people management, analytical, problem-solving skills
• Incident, Problem and Change Management as per ITIL ProcessIndustry Specific Certifications:
• EMC Proven Professional - IT - as-a Service Expert Exam for Cloud Architect
• EMC Proven Professional - Virtulized Infrastructure Specialist Exam for Cloud Architect
• EMC Proven Professional - Information Storage and Management Exam Version 2
• Information Technology Infrastructure Library (ITIL V3 Foundation) Certification
• Certified Oracle Sun Solaris and Weblogic Administrator

TECHNICAL SKILLS

Operating Systems: Windows Server 2003 & 2008, Linux (RHEL 5, Ubuntu, Debian, SuSE Linux), Sun Solaris 10 and AIX

EMC Storage and Backup: VMAX,VNX, Xtrem I/O, Vplex, Isilon, Data Domain, Avmar and symantc Netbackup

Swicthes: Cisco and Brocade Switches

Virtualisation: Vmware vSphere ESXi,, Hyper v, Xen,KVM

Cloud Computing: Openstack, CloudSatck, AWS and Azure Scripting Shell (Bash, C & Korn)

Database: Oracle, MySQL & SQL (Working Knowledge)

Application Servers: Websphere, Weblogic & JBOSS Web Servers IBM HTTP Server, Apache, IIS

Application Servers: Jboss, Tomcat

Protocols: TCP/IP, FTP, HTTP, POP3, SMTP, DNS, IMAP, MS Exchange

ITSM Mentoring tools: Nagios, Splunk, Smart Cloud and CA Unicenter

PROFESSIONAL EXPERIENCE

Confidential

IT Architect

Responsibilities:

• Managing and Administration of UNIX, VMware, EMC Storage, backup a and Cloud Infrastructure for all stages of Bank’s environments ( Prod,dev,test, pro pod and DR)
• Setup, build, install and Configure Unix, VMware, EMC Storages and Cloud Infrastructure for Bank’s data centers
• Developing, implementing and leading strategic, comprehensive enterprise infrastructure architecture to maximize investments in line with stated business goals and objectives
• Preparing new IT related standards, norms, usage policies and implementing them across the organization
• Assessing system capabilities, identifying limitations, evaluating and recommending solution to meet the business needs
• Monitoring the ongoing provisioning of server and storage capacity for production and staging environments, day-to-day administration, incident handling and management of associated infrastructure across multiple co-locations
• Documenting and managing an IT based control framework to ensure appropriate controls and ensuring the integrity &reliability of key business systems & services
• Ensuring that disaster recovery plans and processes were in place and tested for validity
• Managing infrastructure incidents to minimize business impact and protect corporate IT assets
• Monitoring emerging technologies, seeking opportunities to leverage benefits they may offer the business in developingfuture infrastructure strategy and architecture
• Supervising and taking complete ownership of incidents, problems, change, availability and configuration management
• Defining SLAs, providing regular metrics and reporting on the current status of the infrastructure services
• RFI,RFP and RFQ for new customer requirements

Confidential

Senior Manager Operations

Responsibilities:

• Leading a team of 90+ technical staffs for the project “Unix, Storage and Backup Operations Support” that included Set up production and Pre prod Servers, production timetable, cost control and project coordination in 16x7 production environments for the client
• Administration and management Unix and Storage operations of 20+ AT&T Data Centers in United States - quarterly average delivery comprises of 500+ TB of storage reclamation, decommission and more than 2 PB of storage allocation in each quarter with 100% incident, troubleshooting closure rate within agreed SLA timeframe.
• Ensure the service delivery under the ITIL framework Incident/problem/change management.
• Provide technical assistance on escalated work items, reviewing/managing change requests, driving problem/incident management outage calls and performing root cause analysis if any applicable.
• Project Monitoring & Control- Manage day-to-day operational aspects of the project and scope of works by ensuring team has all M&P, lession learnt, essential work process documents and required bandwidth to meet the business requirements and timely closer of reported issues/requests.
• Responsible for streamlining work processes in various teams that include project service improvement plan, quality control, human resource, communication management and design.
• Responsible for Business Status Reporting, Client Communication & Coordinating with the project management team for timely completion and quality maintenance of projects.
• Developing Project, Service Improvement Implementation Plan, Staff Recruitments and Facilitate Technical Training for Business Operations.
• Team Building, Mentoring, documentation, technical training and contributing to company's growth by means of business development, client retention and securing strategic partnerships.

Confidential

Sr. Infrastructure Architect

Responsibilities:

• Administration of SUN Solaris 9 & 10 servers running on enterprise middleware architecture platform. Analysis, configuring, troubleshooting of SUN Servers (i.e. Sun Fire E15K, E25K, V880, v440, E240, E6900, Ultra 5/10 servers) in running environment.
• Work on reported incidents, problem/change management works on daily basis.
• Patches/Firmware up gradation to reported vulnerabilities on the UNIX servers and standard applications as per business requirements.
• Setup, configuration and administration of Production and Preprod Unix Sun Servers & VERITAS Cluster/Volume Manager/File Systems. Configuring and troubleshooting HA pairs, file systems.
• Configuring, Managing Sun Fire System Domains using SMS cluster through SC, Remote LAN Modules.
• Daily analysis of system health checks and part replacement for break fix. Ensuring file systems are consistence and clean. User, Group Management, bouncing servers; setup cron jobs for monitoring, administration works.
• DR setup, communication recovery method to customers as per organization policies and implementation for necessary risk avoidance.
• Setup/review/co-ordinate change management work orders and provide pre/post validation plans to team. Co-coordinate with Application/DBA team for configuration change or upgrade work and ensure active system admin support during change implementation.
• Analyse Performance & perform tuning of Sun Servers for Business Integration Services. Ensure systems, configuration files & file system backup are functional, up to date and recoverable with no/minimal downtime.
• Work on work process optimization, developing scripts for server administration/management.
• Conducting frequent technical training for co-workers and new team members; documentation for problem/alert resolution towards midrange server’s issues to reduce the mean time to resolution.
• Handling project In and Out operations, onsite/offshore work co-ordination towards quality work delivery.
• Technical documentation and End User Training Multiple Technical Support Projects & Onsite Work Experience: