SUMMARY

• Office365 Engineer with 10+ years of experience primarily responsible for managing Office365 Administrations, Cloud Exchange, and any type of migration.
• Specialized in Office365 Staged Cutover/Hybrid on Prem into the Cloud migration.

PROFESSIONAL EXPERIENCE

Confidential - Calabasas, CA

Office365 Engineer

Responsibilities:

• Resolved escalated issues, related to Exchange online/ SharePoint online and MS Teams and OneDrive with M365
• SharePoint Site Collection migration using Sharegate, from SharePoint 5, SharePoint 2016
• Installed, Managed and Updated multiple Web Parts added WSP files
• Ability to identify and effectively listen and communicate on both a technical and non-technical level with a wide range of Subject Matter Experts (SMEs) to collect information and produce technical documentation in a concise, easy-to-understand and user-friendly manner for a variety of audiences
• Proven ability to integrate SSO into web and mobile applications
• Wrote migration process document Sharegate for SharePoint.
• Experienced with Azure E5 security tools products (Defender ATP, Azure Sentinel, Azure ATP, Office 365 security, security center, Defender for Identity, Defender for endpoint.
• Ability to manage SSO user access privileges and roles
• Administered AzureAD for providing O365 and Defender ATP permissions.
• Prepared Visio and SharePoint workflows for projects, meetings and client use
• Configure and monitor authentication and authorization with Azure Active Directory
• Leverage Azure AD Privileged Identity Management (PIM) to manage privileged access
• Skilled in monitoring and auditing SSO solutions for compliance.
• Wrote migration process document Sharegate for SharePoint.
• Did a migration Tenant to tenant migration
• Documented system configurations and build standards for M365 messaging services such as email retention & archiving, public folders, shared mailboxes, M365 license management/tracking, 3rd Party application integrations, role-based access, and PST files management
• SharePoint Site Collection Administrator
• Created and Maintained Project Plans in MS Project 2007/10 and SharePoint Gantt Task List Web part
• Operations and maintenance of enterprise M365 infrastructure, including configuration, upgrades, level-3 troubleshooting, conditional access management, and modern desktop management solutions (MAM/MDM)
• Configure and upgrade Nessus and ATP defender vulnerability management console.
• Provided Level 3 technical support /administration for M365, Azure AD, ADFS and MS Teams
• Provided engineering for Microsoft M365 Groups, MS Teams, and give guidance on various MS Teams elements deployed in an enterprise environment
• Activities included application and file/NAS server pre-migration analysis and prep, migration via Quest Migration Manager/RUM, remediation.
• Managed all M365 Global administrator related support like Exchange Online Administrator, License assignment, Compliance & Security, Audit logs, In-place e-discovery & hold management
• Demonstrated expertise in implementing and configuring Azure Identity Management solutions, including Azure AD, Azure AD B2B, Azure AD B2C and Azure AD Connect
• Troubleshot user’s mailbox if failed in the migration process like licenses issue in cloud portal, Mailbox size, Duplicate folders etc
• Implemented Azure AD Connect to synchronize directories, configure federation and establish single sign-on (SSO)
• Experience using the following tools to deliver solutions: Visual Studio, K2 Workflows, SharePoint Designer, InfoPath (& custom forms) & Sharegate management + migration.Mailbox migration from Exchange 2010 and 5 through PowerShell, EAC and custom tools for migration
• Migrated legacy on-premise identity management solutions to Azure AD
• Automated M365 Procedures using PowerShell
• Migrated user mailboxes from Exchange 5
• Supported the messaging environment in the Cloud (M365) and Exchange Server 2013
• Developed workflows in SharePoint to help execute business processes
• Created and managed new SharePoint pages
• Managed SharePoint Data using Asset Management in the project
• Good knowledge in Active Directory design & support (GPO s, OUs, LDAP, Sites, Replication, etc.)
• Worked with Email Security Gateways and DLP policies to ensure Email Hygiene
• Monitored Azure AD, Azure AD Connect, Azure Subscriptions & resources, Azure AD Pass through Authentication, Active Directory, ADFS, Exchange Online, Azure Identity protection, Identity Management, and M365 products and Log Analytics
• Deployed and managed security protocols within Azure/M365 - Intune conditional access policies for personal devices, data loss prevention policy, email security, cloud administration access and cloud app security
• Worked on creating KB articles to help Service Desk resolve L1 Office products issues
• Managed L1 Team and activities related to M365 services
• Maintained a comprehensive understanding of best practices and enhancements in M365
• Handled all the MS Teams environment, Email monitoring of the Tenant.

Confidential - Irving, TX

Office365 Administrator

Responsibilities:

• Administrated Microsoft O365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
• Managed integration of the Office Suite on O365 i.e., Exchange, Skype, MS Teams, SharePoint, AD (FS), OneDrive, Azure AD
• Troubleshot issues related to SharePoint Permission, OneDrive, OneNote etc
• Worked with end user for creating new SharePoint sites and publishing content to all the sites and restricting access to them
• Administered and supported O365 and MS Exchange policies
• Troubleshoot, and provided resolution to customer support tickets
• Troubleshoot issues related to Azure AD connect
• Administrated and Maintained Exchange hybrid Setup
• Managed Azure Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management
• Supported Single Sign-On (SSO) using Active Directory Federation Services with Multifactor Authentication (MFA)
• End to end Automation using PowerShell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management
• Deployed and Configured Azure AD Connect & hybrid with Exchange 2010/2013/2016
• Migrated mailboxes from On-prem to Exchange Online
• Responsible for troubleshooting all aspects of migration, mail flow, connectivity between servers 2010/2013/2016 and O365
• Planned and designed improvements to SharePoint performance as directed
• Troubleshoot user’s mailbox if failed in the migration process like licenses issue in cloud portal, Mailbox size, Duplicate folders etc
• Migrated Skype Meetings to MS Teams Meetings
• Day to Day monitoring and auditing for O365 tenant as when required as per governance designed
• Supported the connectivity of e-mail with Internet services
• Troubleshoot End user issues on Mailbox, Outlook Connectivity and Active Sync
• Provided end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS, and Group Policy
• Troubleshot end user issues with reference to mailbox problems, delegation, retention, e-discovery, in-place hold, calendar, and message trace, shared mailbox, resource mailbox etc
• Maintained and updated ticket problem management system utilizing ServiceNow
• Created new mailboxes, synced it to O365 and converted it to another mailbox using PowerShell

Confidential - New York City, NY

System Engineer

Responsibilities:

• Handled end user’s issue’s related to MS-Office, MS-Outlook / Skype and Applications like internet Explorer, Chrome
• Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook - version, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
• Managed DNS, DHCP consoles
• Responsible for providing phone and onsite technical support for over 3500 users
• Administered and supported end user’s issue’s related to MS-Office, MS-Outlook / Skype and Applications like internet Explorer, Chrome, and O365 /MS Exchange policies
• Configured File servers, and AD Domain Controllers
• Maintained Domain Controllers Primary and Secondary
• Exchange Mailbox Administration E.g., creation, restoration, deletion, move, increase quota etc
• Involved in day-to-day activities which includes Incident, Problem and Change Managements
• Enabled SIP communicator for users and configuring it in Office Communicator
• Support and troubleshoot Internal and remote users e-mail related issues through mail, chat and VOIP
• Monitored Exchange Servers services, Queues. Protocol and Connector status
• Installed patches and updated antivirus on all servers
• Created and managed Mailboxes, Distribution Lists, and Public Folders
• Performed disaster recovery from tapes and maintained databases using Exchange utilities
• Created and maintained email distribution lists
• Troubleshot high speed (Cable\ DSL & wireless) internet connectivity issues
• Edited and updated tickets in the Remedy Problem Management System

Confidential - Los Angeles, CA

System Engineer

Responsibilities:

• Maintained multiple Internal/External websites on IIS 6.0/7.0 on multiple server environments using various techniques (Multiple IPs, Ports, Host headers)
• Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations
• Administered Exchange server 2010
• Remote administration of Server 2003/2008/2012
• Installed, configured, and managed Active Directory, DHCP & DNS
• Configuring and troubleshooting client application
• Managed network drive, file sharing and shared printer
• Scripted /Automated Windows Server using Microsoft VB Script and PowerShell
• User management in AD which includes creation, modification, and deletion of user ID
• Created, modified, and implemented GPO’s as per client requirement
• Installed Windows Server operating systems (Windows Server 2003)
• Created, modified, and implemented GPO’s as per client requirement
• Created security groups and OU
• Checked backup status of all AD servers
• Monitored the disk, CPU, and memory utilization of server
• Administration of Active Directory - Users, OU’s and Group Policies