SUMMARY

• Systems Administration in Enterprise Environments
• Coordinate all aspects of server installs and configuration in a project - oriented large-scale environment
• Business-critical applications and systems monitoring and support in a global environment
• Troubleshooting expertise to ask the right questions and understand the appropriateness of the answer as well as its applicability to the situation at hand to reduce downtime
• Events, Incidents, changes, and problems management experience in Enterprise Environments
• Work under pressure and dealing with 24x7 stressful and fast-paced environments where service restoration in a professional manner is the top priority
• Working with diverse teams including technologists, analysts, facilitators with the common language of English, but many different first languages
• Consistent performance, punctuality, positive attitude, and the drive to succeed
• Vendors (Microsoft, IBM, etc.) communication, incidents escalation and implementation of resolutions
• ITIL Based IT Services Management
• Create and maintain design, training, and operations documentation
• Self-motivated, willing to assume responsibilities, can work independently or within a team.
• Excellent organizational and interpersonal communication skills
• Detail orientated with a ‘can-do’ attitude

TECHNICAL SKILLS

Server Operating Systems: Microsoft Windows Server 2012/2016/2019

Client Operating Systems: Windows 7 and 10

Virtualization Technologies: VMWare vSphere 6.0/6.5 Infrastructure and Microsoft Hyper V

Patch and Updates Management: WSUS, Patchlink, VMWare vCenter Protect Essentials Plus (Shavlik)

Enterprise Systems/Application Monitoring Tools: NetIQ, HP SiteScope, HP OVO

Server Configuration and Management Tools: HP Systems Insight Manager, HP Systems Management, HP iLO, Dell iDRAC, Dell OpenManage, HP Smart Start

Document Capture and Data Extraction Technology: IBM Datacap 8.0, 9.0, 9.1.1, Events, Incidents, Problems, and Changes Management using ServiceNow and HP Service Manager

Team and project collaboration: Team Track

Applications availability and performance systems: HP Business Service Management (Topaz)

Database Clients: Oracle Developer, SQL Server Management Studio 2008/2012/2014

Tools: PowerShell, Advanced Group Policy Management

PROFESSIONAL EXPERIENCE

Systems Engineer

Confidential, Scottsdale, AZ

Responsibilities:

• Review Infrastructure Design Documents and Server Build Worksheets
• Build & configure all aspects of server OS with provisioning, security, performance, and storage
• Physical server builds configuring iLO and iDRAC; Ethernet, Fiber and SAN cabling; configuring RAIDs, SAN and local disks and mount points configuration; Install and configure OS; NIC teaming, Page File, IP address and DNS setting. Servers include Dell R720/30/40 servers & HP DL 360/380 Gen8, Gen9, Gen10
• Deploy Windows Server 2012/2016/2019 VMs using Templates and OVAs (Red Hat Enterprise Linux) in Vsphere vCenter 6.0/6.5 and using SSDC and vRA Automations
• Configure and run PowerShell scripts to set configurations settings, run reports and install applications
• Deploy and configure VMs in Microsoft Azure Cloud using the Azure Portal and Jenkins
• Create/set, test, and implement service/user accounts, security groups, permissions, Database connections, firewall ports, registry settings to enable systems integrations
• Work with developers, Infrastructure architects, Security team, network engineers, and project managers during applications install, configuration, testing, and release to production
• Add Servers AD domain and assign to OUs, and ensure Group policies are applied and resolve issues
• Install Applications, such as Symantec endpoint Protection, IBM Spectrum Protect, Splunk, Truesight Server Automation Agent, LAPS, NETIQ Manager, etc. using CHEF
• Install Applications, Patch, and remediate servers using BMC BladeLogic Server Automation
• Request MSB and Vulnerability Scans using Team Track and resolve failed controls
• Perform Incidents, Events, Problem & Change management using HP Service Manager and Service Now
• Respond, identify, and remediate any issues affecting service delivery that impact clients.
• Support daily management requests for provisioning and assistance in multiple environments
• Participate in disaster recovery testing

Solutions Support Engineer

Confidential, Tempe, AZ

Responsibilities:

• Monitor and support globally accessed business-critical IBM Datacap applications, related underlying infrastructure, application transactions and services for real-time performance, and availability from a business perspective using HP Business Availability Center (Topaz).
• Configure and maintain Active Directory, GPO, DNS, and DHCP settings
• Build, configure and monitor VMs
• Configure and run PowerShell scripts
• Run queries on SQL and Oracle Databases
• Configure Scripts to automate tasks, such as Servers reboot notifications during patching and updates
• Manage Identity and Access control/Role Bases Access control
• Support global Datacap application end-users in processing batches and resolved issues that may arise
• Work with business stakeholders, end-users, DBAs, Developers, and other infrastructure administrators.
• Resolve major Incident tickets collaborating with different team and vendors
• Apply technical skills and devise short-term workarounds to minimize the incident’s business impact.
• Provide on-call support for emergency incidents.
• Create Emergency Restoration Reports and perform Root Cause Analysis of problems.
• Monitor 2,000+ servers for hardware resource usage and status, and availability using HP OVO alerts
• Monitor servers’ CPU, Disk, Network, and Memory Performance using HP Performance Manager and generate monthly Servers Capacity reports
• Perform server & applications log files management for 3rd level support - IBM, Microsoft, etc
• Perform Technical Acceptance Testing and release applications to the production environment.
• Monitor and review production errors to improve test models over time.
• Identify & report to opportunities that may increase user satisfaction & decrease incidents & problems.
• Participate in post-outage reviews and develop appropriate prevention and improvement initiatives.
• Deploy monthly updates and patches to Servers using Shavaiki tool
• Manage globally published service bulletins for incidents, information, and changes
• Manage Systems Events, incidents, problems, and changes using Global ServiceNow
• Develop Risk & Implementation plan documents; Implement scheduled & emergency changes.
• Register Request for Changes (RFCs), attend CAB meetings and present RFCs
• Update and ensure accuracy of CMDB for all Cis

Systems Administrator

Confidential, Columbia, MD

Responsibilities:

• Monitor and Support 2,900+ Servers in the Datacenter using HP Systems Insight Manager, HP System Management Homepage, HP iLO
• Resolve issues & deal with degraded/failed components, including NIC, drives, memory & power supply
• Systems Backup and Restore using EMC Networker 7.3 and HP StorageWorks MLS 6000 Tape Library; Rotating and managing Backup Tapes; Manage Offsite Tape Vaulting with Iron Mountain.
• Monitoring Server Software and Hardware, Network Services, Group Policy, and public-facing Websites
• Active Directory User and Group Accounts Maintenance; Resources Access and Permissions Management
• Configure, Monitor, and troubleshot GPOs, DNS, and DHCP
• Manage change control, assess change impact on production systems and back out plans
• Maintain and support line of business applications
• Manage and update CMDB
• Manage all updates for all Windows Servers and workstations

Windows Administrator

Confidential, Manassas, VA

Responsibilities:

• Provide administration and support in a Windows Server 2003/2008 environments
• Monitoring health and performance of Servers using NetIQ monitor & escalate critical system issues
• Monitoring the e-commerce environment using HP SiteScope
• Monitoring Oracle-based mission-critical systems using Oracle Global Application Manager 10g.
• Datacenter floor walkthrough and inspect Racks, Servers, PDUs, and ACs for alert
• Perform standard server build, RAID configuration, and develop server as-built documentation.
• Perform hardware and software diagnostics, maintain server software versions, and respond to and resolve customer problems with problem identification.
• Monitor server backups and review log files and run daily reports.
• Apply updates and patches using Patchlink Update 6.4
• Track, resolve and escalate Incident and Event tickets using IBM ISM.
• Document issues and associated resolutions to problems.