Avaya Engineer Resume

OBJECTIVE

SUMMARY

Implementing remote worker solutions for various customers throughout the world.
Upgrades and patching for customers to maintain top security requirements.
Various Site projects with some exceeding 20k+ end points with minimal downtime.
Avaya Virtual Platform, Communication Manager, System Manager, Session Manager, Session Boarder Controller, Device Services, Diagnostic Services., G450/430s and Media-Servers.
Knowledge of Avaya One-x Attendant, One-x Communicator and IX Workplace.
Deployment of computers, phones and other equipment for site locations.
Strong knowledge with most Linux distributions.
Strong Knowledge of SIP, PRI and TCP/IP protocols.
Excellent ability to troubleshoot problems and work until resolved.
Train and educate technical staff as well as end users on how to maintain and use the systems.
Additionally I am currently working towards Amazon Web Services Cloud Practitioner and architect Certifications.

PROFESSIONAL EXPERIENCE

Confidential

Avaya Engineer

Responsibilities:

Install configure and maintain all Avaya Voice technology.
Expert knowledge with Communications Manager, System Manager, Session Manager and Session Border Controller.
Strong knowledge of Avaya Aura Messaging, IX Workplace and remote worker solutions.
Strong knowledge of VoIP (h323) as well as SIP.
Knowledge of TCP/IP, routing and DHCP Scope configurations.
Strong knowledge in Windows, Linux, ESXi and Avaya Virtualization Platform.

Confidential

Telecommunications Analyst

Responsibilities:

Plan and implement phone design for all new additions to the hospital main campus, including a new state of the art Emergency Room, and all off site locations.
Responsible for solutions to all hospital call flow vectors, voice recordings, announcement, and all other call handling.
Participate in a 24/7 on-call rotation.
Design, implement and configure all remote site branch gateways for connection back to main campus.
Document and train all users how to use the phone systems many features, such as EC500 and Voicemail.
Responsible for solutions to all hospital call flow vectors, voice recordings, announcement, and all other call handling.

Confidential

Desktop Support Technician II

Responsibilities:

Installation and configuration of all mobile devices for doctors and nurses.
Participate in a 24/7 on-call rotation
Responsible for all newly purchased off site locations new technology plans, including, new wiring upgrade to all cat6, cisco access point locations, planning new DEMARC location and installation, new VOIP phone system, new printers and configured tablets for every doctor, nurse, manager and administrator in each building.
Accountable for the support of all 13 offsite locations spread out in a 30 mile radius plus the main campus hospitals infrastructure, repair, maintenance, integrity and to ensure there is minimal downtime of any device with proper planning and redundancy implementations.
Foxwoods Resort and Casino Field Service Technician II
Foxwoods safety panel member for Foxwoods Resort and Casino
Crew 538 Entertainment Stage Hand. (on call)
Foxwoods resort and casino valet attendant. .