PC Technician Resume Moon Township, PA - Hire IT People

SUMMARY:

Over 10 years of hands - on experience in IT Industry.
Validated and managed property database for property management company for 5 years.
Excellent customer service and communication skills.
Imaged and configured approximately 2,300 PCs in 3.5 years.

TECHNICAL SKILLS:

Microsoft Windows XP Professional/7 Enterprise/8.1 Enterprise/10 Enterprise
Microsoft Office 2000-2013
Microsoft Sharepoint
Lotus Notes
Apple iOS
Clarify CRM
Citrix
Active Directory
BMC Remedy
Windows Remote Desktop
SCCM 2012
SCCM 2012 Remote Desktop Tool
FTP/WinSCP
USMT 4.0 network and local printers wireless networking
HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Moon Township, PA

PC Technician

Responsibilities:

Worked with a broad range of Confidential laptops, desktops, and tablets.
Processed deployment tickets and created deployment tasks for remote Site Infrastructure Support staff using BMC Remedy ticketing software.
Provided post-deployment support and troubleshooting to users via Microsoft Remote Desktop or SCCM Remote Tool connections.
Managed hardware asset allocation and verified existing software licenses using BMC Remedy Asset Management.
Determined software installation needs for new PCs using SCCM Software Search.
Configured new laptop PCs with hardware upgrades including adding RAM or SSD drives.
Installed latest BIOS updates on all new PCs and tablets.
Imaged new Confidential laptops and desktops with Windows 7 Enterprise via Microsoft Deployment Toolkit.
Imaged new Confidential laptops, desktops, and tablets with Windows 10 Enterprise via Operating System Deployment/SCCM 2012 (2016-present).
Installed a broad range of productivity applications on laptops and desktops via network installation using Remote Desktop Connection Manager.
Decrypted data on existing Windows XP systems encrypted with EFS prior to transferring data to new Windows 7 PCs.
Transferred user data from existing computers to new computers via USMT or USB external hard drive bays.
Mapped network drive connections for new computers, and connected new computers to network printers.
Utilized NetIQ Directory and Resource Administrator and Quest Active Roles Server (Active Directory front ends) to move new computers to the appropriate domain/OU on the Eaton network.
Shipped PCs to various Eaton facilities located across the United States via UPS Campus Ship.
Wiped data from existing computers using DBAN (Darik's Boot And Nuke) software or Confidential Disk Sanitizer and placed hardware in secure storage area for shipment to recycling center.

Confidential, Pittsburgh, PA

PC Installer

Responsibilities:

Set up new 28-seat office with Confidential Optiplex 745 desktop computers.

Confidential, Greensburg, PA

Medical Record Technician,

Responsibilities:

Scanned specific sections of preselected paper charts and paper copies of charts pulled from the AllScripts Electronic Medical Records system using a Confidential SL510 laptop and a Fujitsu FI-6130 portable scanner.
Uploaded the scanned charts to a remote server using Filezilla Secure FTP for use by medical billing coders.

Confidential, western PA

Desktop Consultant

Responsibilities:

Migrated user data via office LAN from existing laptops to new laptops.
Managed RAM upgrades in all Confidential Optiplex 360, 380, and 390 desktops.
Implemented Western Digital NAS device to back up files for all desktop PC users.
Installed new hard drives in all Confidential Optiplex 360, 380, and 390 desktops.
Configured and troubleshooted upgrade to new Confidential T420 and Confidential X220 Windows 7 laptops.
Configured and troubleshooted upgrade to new Confidential 3015 LAN printers and Confidential 8500 A910 All-In-One devices.
Set up Centralized Printer Infrastructure on office LAN printers.

Confidential, Pittsburgh, PA

Property Service Professional / Data Analyst / Desktop Support Technician

Responsibilities:

Maintained and managed real estate client/property databases and contact information for service providers and building property managers.
Validated contact information for owners, properties, vendor representatives for each property.
Ensured accuracy of new work orders by uploading matrix files contained in Excel spreadsheets.
Assisted the website team by troubleshooting and problem-solving with clients.
In charge of network and computer troubleshooting of both hardware and software.
Coordinated and managed a large-scale VOIP phone system conversion project for high-profile corporate customer.
Coached fellow agents and provided technical support for users of Confidential Optiplex 360/390 Windows XP desktops, Confidential Latitude series Windows XP notebooks, and Microsoft Office 2003.

Confidential, Pittsburgh

IT Assistant

Responsibilities:

Installed new Confidential computer systems and configured Microsoft Office 2000 software packages.
Installed Cat5 network cables and configured new computers on the office LAN.
Performed routine maintenance tasks on existing systems such as installing Windows updates and defragmenting hard drives.
Assisted with preparations for special events.

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Pc Technician Resume

Moon Township, PA

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