Help Desk Technician Resume Rockville, MD - Hire IT People

SUMMARY:

Security Oriented professional with knowledge of IT support and experience in identifying, resolving threat to network systems and company data. Have a strong human and technical managerial skills combined with team building, leadership and the ability to adapt and learn in a fast - pace environment.

TECHNICAL SKILLS:

Hands on, switches and Cisco firewall configuration, ticketing system, troubleshooting, system monitoring, Windows 7 & 10 and customer service.
Active directory, TCP/IP, ICMP, IPsec Vlan and Windows OS., Backup recovery, Computer forensic, Active Directory, troubleshooting, System monitoring and IAM (Identity Access Management).
Proficient with data entry and assisting Nurses, Doctors and Insurance Companies with Healthcare credentials.
Fluent in French speaking, reading and writing.

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Help Desk Technician

Responsibilities:

Resolve incoming tickets using Zendesk to evaluate and prioritize tickets per urgency and escalate to the next Tier (Pearson) if the request for assistance is beyond DBA help desk from users experiencing problems with hardware, software, networking, and other information system-related technologies.
Use ZenDesk for ticketing system and LogMein to remotely connect to Field Staff’s devices (laptops, Sp3&4, printers, Mac books) to troubleshoot.
Use Office 2010 to setup outlook username and password for users to access their MyNAEP account.
Establishes system controls by developing framework for controls and levels of access; recommending improvements.
Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.

Confidential, Potomac, MD

Systems Support Tech

Responsibilities:

Conduct periodic reviews and security risks and vulnerability assessments to identify vulnerabilities, risks, protection needs, confirm compliance.
Prepare reports on findings and recommends corrective actions as appropriate.
Conduct systems security evaluations, audits, and reviews.
Make medical records accessible and retrievable to third party payers, insurance and Medicare/Medicaid.
Ensure the Nursing care facility setting is in accordance with the Confidential .
Develop security standards and best practices for the company in regards to acceptable user policy.

Confidential

Help Desk Technician

Responsibilities:

Provides hardware maintenance for PCs, FAX, Monitors, Printers, UPS and associated peripherals for equipment
Ensures tickets queues are continuously monitored and tickets are addressed in a priority order as determined by the impact of the issue or problem.
Makes initial contact with the user, upon receipt of ticket, via phone calls, desk visits, emails, or web-interface.
Deploys computer hardware resources, including desktops, workstations, printers and other peripherals.
Ensures that all systems are Confidential compliant and patched via automated tool and/ or manual methods
Installed and monitor software and application patching
Helped troubleshoot problems on computers and informed management of recurring problems.

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Help Desk Technician Resume

Rockville, MD

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