TECHNICAL SKILLS:

OS: Microsoft Window Severs 2008,2012 Microsoft Windows XP,Win7,Microsoft Project Ubutu,Win2000Server&Professional,Windows NT4.0ServersandWorkstation,DOS,LINUX,UNIX,O365

Network: LAN, Wireless LAN, WAN, VPN, Internet, Intranet, Extranet, Computer Hardware skills, TCP/IP,DNS,TCP, Routing Protocols (OSPF, RIP)

Hardware: Windows Operating System, Linksys Wireless Hardware, Cisco Wireless Access Point, D - Link Outdoor and Indoor AP’s

Software: SCCM (System Centre Configuration Manager),SMS, Exchange Servers, Microsoft off suite, Microsoft Visio, Microsoft Office suite including Microsoft Visio, Microsoft Project, Charging Application software i.e. (Minsat, Tabs, Remedy, Pretus, Tods, Maximo)

PROFESSIONAL EXPERIENCE:

Confidential

Windows Desktop Deployment Engineer

Responsibilities:

• Supervise and oversee all IT elements, including but not limited to data, network, storage, servers, helpdesk support and telephony; establish policies, standards, practices and security measures to assure effective and consistent operations.
• Provide support for Desktop OS by serving as second and third (2nd &3rd) Line support for core Desktop Productivity software/tools that are outside of Business Application.
• Good Understanding with Cloud services such, Microsoft Azure.
• Knowledge and understanding of how to setup Hyper - V, Citrix,VMWare
• MacAfee Endpoint security and deployment of Agent protection
• Script and deploy software to agent using sccm 2012
• Good Experience and understanding with MAC OS
• Good understanding in TCP/IP,DNS,DHCP
• Good Understanding of Microsoft Exchange servers such as server 2008, 2012 setting up and configuration.
• Good understanding with ITIL and change request process
• Responsible for downloading and testing Microsoft Security Patch in Pilot/Production
• Understanding and deployment of Microsoft 0365 and Skype for business
• Document and provide work around for ‘ SERVICES DESK ” to follow-up when having similar Issues with Customers
• Part of the team for migrating System Center 2007 to 2012 (SCCM)
• Migration of users on-premises to the Cloud as client required
• Remote access technologies (VPN, terminal services and, Windows Remote Assistance)
• Ensuring running compliance report from the management system (SCCM Server) and follow up with non-compliance systems.
• Handle different project in Cloud, Voice, SharePoint and deliver within the time lines
• Good understanding of Project Management, scope and client satisfaction
• Understanding and deployment of Oracle single sign-on
• Knowledge skills in troubleshooting client PC and SCCM agent to be deployment
• Using Security Software’s Applications such as Web sense, Secunia to protect the network.
• Using SCCM tools like execmgr.log, WUAHandler.log, evert viewer to troubleshoot any technical issues.
• Track users Account unlocked-out issues and resolve.
• Follow-up with users in any location to resolve any pending issue on REMEDY BMC and making sure not missing SLA agreement.
• Participate in internal audits related to IT processes, procedures and systems
• Provide documentation on Knowledge as a procedure of resolving issue for service desk and moving forward
• Responsible for Monthly/Quarterly Microsoft Security Patch Update for Servers, Desktops, Laptops and deploy to user systems using SCCM 2012 R2 after successful Pilot Test.

Confidential

System Support Specialist

Responsibilities:

• Resolve technical related Issues at Airtel offices in Lagos Region
• Installing VPN for New User outside Airtel Domain and AES Partners as the business required.
• Ability to work with Exchange server and Active Directory
• Configuration and setting-up of all aspects of Desktops, Laptops and Servers
• Ability to Manage Airtel Users at any point in time
• Experience in Service Desk
• Ability to Install, configure, operate, repair, maintain, troubleshoot and diagnose PCS, servers, network software’s and other peripheral equipment.
• Configuring Wireless Access Point at the Region for users
• Working Closely with Airtel Sales and Marketing team for any Technical support on the field.
• Good Understanding in Microwave Antennas
• Making sure the Airtel sales team get satisfaction on the field and regards any system or technical issues.
• Ability to configure indoor and Outdoor Radios Antenna
• Provide Cisco desk phone support and also create Pins for new users
• Data Recovery Management.
• Working on SCCM 2012 R2 client, managing logs files, uninstallation & reinstallation of CCM client, troubleshooting on client and server side on SCCM2012.
• Knowledge in troubleshooting repair and problem solving techniques.
• Setting up and configuring Outlook Emails for new Users.
• Make sure all the LAN Port is active for use.
• Execute other task assigned by Service Desk Manager to keep IT/IS operations smooth.
• Having meetings with Airtel Channel Partners, if there’s any technical Issue concerning the Pins.
• Support up to Five (5) Locations in Lagos Region.
• Working with Different Vendors, Supporting Airtel Network i.e. Ericsson, Huawei assist them to resolve any Technical/ Network Issues.
• Resolving technical issues for Microsoft Outlook 2007/2010/2012.
• Assist regional Offices to resolve any technical issues.
• Production of Daily reports on IT activities, to be transmitted to technical supervisor, ccs Line Manager.
• Sites inventory and hardware/Software renewal
• Make sure all the system are complaint to business instruction.
• Good Understanding of MAC OS and Repairs
• Do a system check and make sure is protected by Latest anti-virus software
• Always send an updated report to the Line manager
• Do a follow up with regional Supervisors as the need maybe.
• Make sure all the system used in region is ready for daily activities without no issue.
• Support users in configuring network printer
• Configuring a New Cisco Desk phone for Users
• Setting up and configuring new laptop for users in the region
• Ability to do a remote logon for system and devices, if am not presently in the Location

Confidential

Infrastructure Support Engineer

Responsibilities:

• Responsible for Hardware/Software aspect of the business network.
• Execute other task assigned by Service Desk Manager to keep IT/IS operations smooth.
• Working with Different Vendors, Supporting Airtel Network i.e. Ericsson, Huawei assist them to resolve any technical / Network Issues.
• Resolving technical issues for Microsoft Outlook 2003/2007/2010.
• Ability to use AutoCAD 2d and 3d for designing
• Production of Daily reports of IT activities, to be transmitted to technical supervisor, ccs Line Manager.
• Sites inventory and hardware/Software renewal
• Reporting and taking corrective measures
• Troubleshooting & Administration of Mail Routing / Mail Flow.
• Provides first line user support for all user IT related issues and incidence reports
• Maintaining System health by checking Performance monitor logs, disk- space utilization, Events viewer
• Server patches and latest service packs installation.
• Performing Offline Defrag on system
• Protocol Implementation, management and maintenance of Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS).
• Logging and keeping records of customer/Employee queries
• Virus detection, removal and keep virus detection and removal software facilities up to date
• Capacity & Availability planning for the implementation.
• Manage Backup and Recoveries plans (backup, restore, recovery, policies, etc…)
• Responsible for all System Integration and application at every level Plans.
• Interface with Application support team and provide update on any application downtime.
• Provide good customer service to phone calls or emails
• Updating the hardware that is used to maintain the network and Servers
• Setting up of Microsoft Outlook Emails for Users
• Administration local OU in ADS (users and computers, group policies
• Also tasked with troubleshooting any network and connectivity issues that may arise, and providing solutions as quickly as possible for any errors that occur.
• Ability to work with all window OS i.e. Window 7,Window Xp, Window Exchange Server, Window 8,Ubutu.etc
• Provide technical Support for all Users.
• Ability to configure and setup a Cisco Desk phones
• Configuration of Network Printer.
• Ability to Monitor Using Cisco Real-Time Software.
• Responsible for evaluating and maintaining server performance.
• Ensure connectivity within the local area network, as well as to verify that an internet connection is functional throughout the entire company at all times.
• Install, configure, administer, and troubleshoot Windows server and operating system

Confidential

Team Lead

Responsibilities:

• Assist the Agent in day to day activities.
• Installation of Remedy Application desktop and web version for over 500 users
• Ability to resolve any Technical Issue within the Call Center and its Environment.
• Escalades Application Issues to services Desk.
• Always follow up with Network team and provides update as required.
• Make sure all the systems are ready before the Call Center Agent arrival for use.
• Ensure that all users system is up to date concerning anti-virus.
• Capacity & Availability planning for the implementation.
• Responsible for all System Integration and application at every level Plans.
• Support any Issue concerning LAN or Cisco IP and provides immediate solution to the users.
• Responsible for Installation of different application such as, charging, call history, Blackberry applications for all Users.
• Deployment of Hp Branded System for over 800 Users in the Call Center using Norton Image Ghosting
• Using Exchange server to create company email as approved by the company.
• Responsible for updating the hardware that is used to maintain the network and Servers
• Setting up of Microsoft Outlook for Users
• Install Cisco Recording Tool application for all the QA.
• Also tasked with troubleshooting any network and connectivity issues that may arise, and providing solutions as quickly as possible for any errors that occur.
• Deployment of HP Branded System for over 800 Users in the Call Center using Norton Image Ghosting.

Confidential

LAN Specialist

Responsibilities:

• Installation and Maintenance of Window xp, window 7 for Amuwo-Odofin Local Govt.
• Installing and testing computers and related network hardware, Liaise with the Legal Main Contact for the Academy as appointed by CISCO and carrying out supervisory responsibilities in accordance with Cisco Academy policies and applicable laws.
• Directly Involve in Installing and testing firewall application at Punch new paper
• Troubleshooting network problems, cabling, and installation of network equipment
• Installation Of Ip cameras at Amuwo-odofin Local Government
• Configuration and Implementation of Outdoor Wireless Access-Point at different Location at Amuwo-Odofin LG
• Installation of Cisco Linksys Wireless LAN CARD on over 100 Desktop at Amuwo-odofin Local Govt Council
• Configuration and setting up of Cisco routers and switches at Capital Alliance headquarter
• Setting up of Linksys Access point at capital alliance.
• Assist in setting-up of Laptops and Projectors for training council staff on E-governance

Confidential

LAN (Local Area Network) Support engineer

Responsibilities:

• Design and Implementation of LAN (Local Area Network) Cabling.
• Implementation and cabling Structure at Standard Chartered bank.
• Configuring and Deployment of CCTV Cameras at Four Point Hotel(Sheraton Hotel)Over 1000rooms
• Maintenance and Troubleshooting of Desk phones and Laptops for Client at Different Site.
• Network Management and Support for Data communication and Security Infrastructure.
• Network Security Audit, Evaluation and analysis of Network Security Policy Effectiveness.
• Troubleshooting network problems, cabling, and installation of network equipment

Confidential

System Engineer

Responsibilities:

• Demonstrated accomplishment in installing, configuring, implementing, troubleshooting and supporting solutions with Cisco switches, Routers and Windows operating System
• Training of technical clients on installations, configuring and implementing of IP, Ethernet, TCP/IP
• Proactively monitoring and maintaining all network devices and supporting services in the LAN and WAN
• Setup, Install and administer Internet Cybercafés in various locations for the ISP
• Install, configure, administer and troubleshoot Dialup Access Services, and Linksys Wireless LAN Solutions.
• Planning, installation, management and administration of Windows 9x, Xp network on LAN environment.
• Configuring Clients for Wireless or Dial up access connection.