Owner and Lead Technician Resume Pittsburgh, PAÂ - Hire IT People

SUMMARY:

I am re - entering the workforce seeking a technical position that will utilize acquired abilities in the installation, maintenance and development of computer and networking technologies in an effort to decrease downtime and increase productivity and revenue.

TECHNICAL SKILLS:

MS Operating Systems, Microsoft Windows 2000, XP, Vista, 7, Windows Server 2003, Windows Server 2008 and Linux management and configuration
Active Directory, Exchange, WSUS, BES, Microsoft Deployment Services, Group Policy and RSOP management and configuration.
DNS, DHCP, TCP/IP, IPX/SPX, FTP, SNMP, SMTP, IMAP, and POP
LAN / WAN WLAN Network topologies, management and installation
Cisco Routers and Switches configuration and management.
VPN, RDP and CITRIX management and configuration.
PC and Laptop maintenance CPUs, CD ROMs, hard drives, floppy drives, RAM, sound/video cards, network cards and modems.
Microsoft Office including Word, Excel, PowerPoint, Access and Visio.
HelpStar, Oracle and proprietary call logging software.
Installation and maintenance of PBX and VOIP phone and voicemail systems including ShoreTel Server, ShoreTel Communicator and Toshiba NetPhone.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Owner and Lead Technician

Responsibilities:

Confidential, Township, PA

Technical Support Analyst

Responsibilities:

Plan and implement upgrade and rollout schedule from XP sp2 to Win7 encompassing all laptop and PC’s including production and research platforms
Build and maintain Windows Image deployment server
Relocate HQ location equipment and IT facilities over a weekend with minimal impact to user base
Design a companywide “Onboarding” program to introduce new employees to the IT infrastructure and access to resources of company
Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
Produce documentation of the supported systems and software is available and in an appropriate form for those receiving calls.
Follow agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log
Respond to escalated, complex and high impact user calls in a timely fashion.
Establish and maintain change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures.
Maintains and reports up to date and accurate inventory information on company assets and ensures that the equipment register on the Help Desk software is up to date
Report details on Help Desk activity as appropriate to support service level agreements and Departmental reporting standards

Confidential, Monroeville, PA

Customer Support Specialist

Responsibilities:

Participation in the Customer Support Center call rotation and leadership with all facets of VHS Technical Support including identification of customer issues and proactive resolution
Completion of customer software upgrades including pre-upgrade / post-upgrade customer communication and utilization of the AccuNurse support tools for both server and mobile device firmware / software upgrades.
Hands-on technical experience where knowledge of networking fundamentals (e.g. TCP/IP, FTP, DHCP, Telnet, routing, and client/server computing) was demonstrated. Technical experience in a call center environment and / or in a healthcare technology capacity.

Confidential, Pittsburgh, PA

Automotive Refinish Technician

Responsibilities to include:

Development, implementation and maintenance of network environment utilizing industry specific computer technologies to facilitate the use of wireless and mobile applications.
Developed strong technical troubleshooting skills to rapidly and cost-effectively resolve challenging technical issues.