IT Specialist Resume Suwanee, GA - Hire IT People

SUMMARY:

A well - presented, well-mannered and articulate IT Executive professional with extensive experience of performing diagnostics and resolving customer's technical problems via telephone, email, remote, & onsite. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, effective communication skills and attention to detail.
Looking for a company which will challenge my problem-solving skills and allow me to continue to develop my knowledge and potential.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential, Suwanee, GA

Responsibilities:

Provide technical support and resolve problems to the end user's satisfaction
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment; install, test and configure new workstations, peripheral equipment and software.
Assign users and computers to proper groups in the Active Directory and set-up user passwords. verall administration and management of Office 365 including Exchange, SharePoint, Azure, Skype for Business and One Drive. Perform end-user account management.
Maintain an up-to-date inventory log of all equipment, software and software licenses
Modify configurations, utilities, software default settings, etc. for local workstations
Maintain phone system; set-up new employees and provide training, as necessary.
Administer email, back-ups (Veritas Backup Exec 16), virus protection, remote access, and security/ critical updates.
Provide technical support, both internally and externally, with regards to video recording equipment

IT System Administrator

Confidential, Atlanta, GA

Responsibilities:

Monitoring critical alerts like Disk Space, CPU Usages, and Memory Usages, Server Offline etc.
Troubleshoot one drive sync issues.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades including TCP/IP, DNS, DHCP, Wi-Fi, troubleshooting.
Consistently met deadlines and requirements for all production work orders.
Configure and troubleshoot network attached Synology NAS devices.
Provided client support on system operation and troubleshooting.
Delivered on-site IT and AV technical support for 50 end users.
Collaborated with the sales, marketing and support teams to launch products on time and within budget
Maintained and monitored the server room, the wireless network and other server infrastructure.
Set up staff workstations with PCs, Macs, phones and laptops.
Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.

IT Specialist

Confidential, Duluth, GA

Responsibilities:

Remained up-to-date on the latest technologies and solutions applicable to company products.
Installed software, modified and repaired hardware and resolved technical issues.
Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
Maintenance, support and upgrade of company issued laptops, desktops, mobile devices, computer hardware, software, operating systems and distributed printers
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Administer email, backups, virus protection, remote access, and security & critical updates

IT Field Technician

Confidential, Norcross, GA

Responsibilities:

Assist end users with break/fix issues (mapped drives, application issues,
AD and Exchange Environments (create, modify, and maintain).
Remotely Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows OS, Linux OS, Chrome
OS Mac OS X. Using Remote software Gotoassist or TeamViewer.
Comfortable with big projects and traveling across US.
Backup, image and restore data on desktop/laptop systems
Server Maintenance. (backups, logs, patches\updates)
Assist end users with break/fix issues (mapped drives, application issues

Technical Support Specialist

Confidential, Duluth, GA

Responsibilities:

Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware and resolved technical issues.
Managed call flow and responded to technical support needs of customers.
Remained up-to-date on the latest technologies and solutions applicable to company products.
6 years of technical support experience.

IT Support Specialist

Confidential, Roswell, GA

Responsibilities:

Deploy new employee client machines and associated peripherals
Troubleshoot and resolve IT issues, including computer, printer, user applications and networking issues in a timely manner
Perform Active Directory user account administration
Maintain inventory of IT hardware and manage software licenses
Experience administering Office 365 and SharePoint Online
Maintain internal networks, including wired and wireless