SUMMARY:

• A current student majoring in Information Systems Security, I am a well - rounded technician in regards to Windows 7/XP/8 migrations. Also, my military background has prepared me for extensive roles as I am have experience ghosting and reimaging, managing cryptographic material, and utilizing several trouble-ticketing systems such as Remedy CI for example.
• Being a former Navy veteran, I am searching for a position that will allow me to grow within a company and increase my knowledge in all aspects of Information Technology to further prepare me for my future as an Information Assurance Engineer.

PROFESSIONAL EXPERIENCE:

Windows 7 Refresh Technician

Confidential, Wilmington, Delaware

• Member of the Windows Refresh Team, responsible for the migration over 500 Dell PCs and lap tops at Confidential location in Wilmington, DE.
• Configured Office 365 and Outlook 2013 accounts for end users, troubleshooting email issues and restored archived files.
• Performed local backups of client data on external hard drives before restoring data as a local administrator, adding assets and users to local domains through Active Directory. Managed group permissions through AD.
• Remapped over 250 network printers and network drives and troubleshot printer connectivity issues.
• Installed My AT&T V9.3 and Lotus Notes 8.5 software, copied users profile settings, and was responsible for the setup of voice over IP teleconferences for end users.
• Refurbished 60 Dell PC terminals and laptops successfully migrating client data onto new machines, and maintaining chain of custody for old devices until removal from local site, along with upgrading memory sticks of up to 4 GB.
• Installation of Windows 7 image through the use of a USB device and PXE boot.

PC Technician

Confidential, San Diego, California

• Responsible for the installation of Telcor (QML) software on over 100 HP desktop PCs at over 15 Scripps Hospital locations, resulting in an 89 percent success rate with zero discrepancies in reference to customer billing and data recovery.
• Served as a member of the Lab Team from June-October 2014, successfully imaged and migrated over 300 computers and oversaw the installation of the Sunquest software, and in response to end users trouble tickets pertaining to applications.
• Member of the Scripps Information Systems Department, specifically the Windows 7 Migration Project.
• Responsible for pre-fielding over 500 HP 6000, 6200, and 6300 computers at Scripps Green Hospital and 10 other locations, and managing the chain of custody of over 200 peripheral devices.
• Created, monitored, tracked, and resolved over 250 trouble tickets through Remedy CI, issues varied from printer spools, graphic resolution issues and the release of Static IP addresses.
• Served as Active Directory administrator, assisting users with SSO log in issues, remote troubleshooting and software installation of Microsoft Office 2007/2010/2013 and Windows XP/ 7/ 8.
• Reimaged over 150 Clinical PCs at Scripps across 12 hospital sites through over a 6 week period.
• Provided end user support and training on the daily operation and use of Microsoft Office 2007/2013, lessening the overall percentage of trouble tickers by 10 percent over a 4 month span.
• Monitored and resolves up to 25 trouble tickets a week from onsite users, resolving tickets pertaining to adjustment screen resolution, bit locker encryption, mapping printer drives and networking drives and hardware replacement.
• Coordinated and scheduled of over 1000 Windows XP to Windows 7 Migrations, in addition to the transfer of all files, and utilizing the SCCM tool to back up additional data and followed up with to 10 users daily helping to verify and resolve.

Help Desk Technician

Confidential, San Diego, California

• Oversaw the installation of medical and clerical administrative applications on 20-30 PCs a week while supporting Sharps HealthCare daily operations at multiple locations at over 20 locations.
• Performed full and incremental backups at scheduled times on CISCO 6500 routers as Junior Administrator of Sharps IS Entity Department.
• Member of the Windows Migration Team that was assigned the task of converting
• Sharp's Medical entire infrastructure of about 23,000 HP PCs from XP to Windows 7 OS.
• Performed Windows Configuration and Imaging using Symantec Ghost on 40 computers a week while serving as part of the CI (Configuration and Imaging Team).
• BMC Remedy Administrator tracking thousands of peripheral devices while maintaining the chain of custody forms for the clients.

Confidential

Network Administrator/ Communications Watch Officer

• Utilized blueprints and schematics to track down and identify electrical wiring and fiber optics throughout infastrcuture.
• As a member of work center, performed 470 electronic tag outs of switches and fuses onboard USS Chafee through the use of ESOMS.
• Manager of the Regional Inventory Tracking Application (RITA), accounted for
• 400 Dell Computers, Samsung Televisions, and HP and Canon Printers.
• Performed reimaging and base lined over 75 SIPRNET and NIPRNET computers and supervised the installation of the software COMPOSE 3.1 and COMPOSE 3.2 onto secure and unencrypted LAN/WAN.
• Run Anti-Virus Definitions Scans using the McAfee and Symantec Software eliminating over 200 risks that posed threats to network security.
• File Transfer Management expert, as 3000 encrypted files were transferred to the unencrypted network for the use of Top Secret and SCI services.
• Managed Trouble Ticketing Program and responded to 1100 trouble tickets and resolving various issues such as Blue Screen of death, Hardware removal and replacement of RAID, Hard Drives, and the updating of software.
• Assisted as the Information Assurance Manger ensuring IAM certifications on 300 personnel. Developed presentations to informed clients on the use of network security in reference to the use of FTP and SFTP through networks and the misuse of USB devices.
• Diagnosed Unix and Windows OS malfunctions and user issues such user permissions, display issues, intermittent connectivity, and troubleshooting printers.
• Knowledgeable of the seven layers of the OSI Model.
• Downloaded and conducted the installation of IAVA patches onto Six Catalyst 6000 series Cisco routers and telnet into routers ping remote ip address. .

TECHNICAL SUPERVISOR

Confidential

• Supervised and mentored a team of 12 personnel as a junior team member resulting in the advancement four individuals to the next paygrade.
• Assisted with the troubleshooting efforts of the SOVT of Automated Digital Network System Increment III and Commercial Broadband Satellite
• Program exerting the use of over 500 man hours.
• Managed all of the Satellite Communication Operations of various frequency spectrums.
• Qualified and trained 25 personnel on the proper use of KG-175/TACLANE, KG-175/FASTLANE, and SKL encryption devices, also executed the proper use of Fire Fly Keys and the destruction of COMSEC material.
• Responsible for over 1000 local elements of Communications Security maintaining vigilance resulting in 97% efficiency in a 2 year span. Served as the lead technician in all Commercial Wideband Satellite Program trouble calls from over 25 US Naval vessels, resulting in a 92% connectivity rate for all IP services for units at sea in the Western Pacific.
• Served as ANCC Systems Administrator, conducting 600 virtual patches for cryptographic material, while sustaining reliability and services for abroad units. Implemented complex Internet and Intranet applications across multiple platforms.
• Onsite Manager of firewall, responded and eliminated over
• 300 threats during a three year time frame ensuring classified information remained confidential.