SUMMARY:

• Highly effective computer technician with 10 years of experience in various technical environments.
• Expert utilization of flexibility, time management, patience and people skills. Career motivated and ready to build a permanent relationship with an employer.
• Employers can expect adaptability, technical prowess, customer service excellence, and determination.

TECHNICAL SKILLS:

OS: Windows XP, Vista, 7, 8 Mac OS X 10.6 and 10.7 Mac iOS, Android, Blackberry

Core Software: Lotus Notes Microsoft Office 97 thru 2013 Microsoft Lync and Communicator Microsoft Exchange 97 - 2013 Trend Micro, Norton, McAfee, Kaspersky, Sophos, and AVG

Administration: Active Directory Oracle app. administration VM environments and Server Mgt. Parallels Video Conferencing MCU SharePoint

Ticketing Systems: Service Now Remedy HP Openview Many others

Remote software: LANdesk VPN SCCM Remote Timbuktu RDP Dameware LogMeIn

Hardware Skills: Desktops Laptops Custom Systems Peripheral Troubleshooting USB up to 3.0 Ethernet PCMCIA eSATA DVI VGA HDMI Display Port Thunderbolt Serial Power Supplies Motherboards Processors Graphic Cards Wire Management

PROFESSIONAL EXPERIENCE:

Desktop Technician II

Confidential, Pittsburgh, PA

• Only on-site tech for ~50 employees
• Dell Laptop, Desktop, iPhone, Android, VOIP and printer support
• Windows 7 x86 and x64 environment
• MS Lync support
• PXE computer imaging process
• Assist with laptop refresh and issues
• Qualitor ticketing system
• VPN troubleshooting
• McAfee drive encryption installation/support
• Video conferencing equipment support and troubleshooting
• Network cable mapping with a Fluke device
• Company online application support
• Limited Active Directory support

Sr. Desktop Support Engineer

Confidential, Englewood, CO

• Single point of contact for 60+ employees
• Lenovo Desktop, Laptop, VOIP phone and IOS/Android phones supported
• MacBook Pros and Airs supported
• Imaged Desktops and laptops via PXE
• Inventory management
• Computer encryption via MBAM
• “Shrink wrap” programs supported i.e. MS Office
• Exchange/Outlook 2007-2013 support
• Managed Active Directory PCs and user accounts (MDT and AGPM)
• BMC Remedy based ticketing systems
• Cisco Video conferencing equipment supported
• Helped the Service Desk in down time

IT Technician

Confidential, Englewood, CO

• Migrated Microsoft Live Meeting to Microsoft Lync
• Supported 15 Hospitals across Colorado
• Application support for Windows XP and Windows 7
• Remote and Desktop support
• Managed Active Directory group policies for application access
• Utilized the Magic ticketing system
• Developed a strong knowledge of Enterprise Networking
• Video conferencing support for Cisco MCUs

Computer Technician

Confidential, Golden, CO

• 75% PC and 25% MAC computer utilization
• Remote and Desktop support for over 2,500 employees
• LANdesk, Timbuktu, SCCM, and RDP used as remote tools
• LANdesk and SCCM used as a software patch and remote pushing tool
• PC and MAC configuration and encryption
• Miscellaneous government and civilian applications supported
• Microsoft Office products supported
• FAMIS, ServiceNow, SharePoint ticketing systems

Mobility Technician

Confidential, Broomfield, CO

• Tablet PC hardware, software, and OS support
• Norton Ghost over IP imaging
• Windows XP Tablet Edition imaging and support
• Dish applications support
• Support for tablet peripherals
• HP Openview Ticketing System

Computer Technician

Confidential, Broomfield, CO

• High volume PC support
• Managed Ticket Quality and customer Satisfaction
• Secret Clearance obtained
• Managed the migration to MS Office 2010
• 18,000+ employee base
• Full Active Directory access managing group policies
• Mainframe legacy, Government, and SharePoint application support
• Full Blackberry Server access
• Remedy Ticketing System

Systems Consultant

Confidential, Denver, CO

• Desktop support for Medical Manufacturing Facility
• Remote support for large companies such as EnCana and Anadarko
• Utilized Windows Virtual Machines and secure VPN technologies
• Managed time critical production systems off hours
• Remedy, Autotask, ITSM, and Sales Force ticketing systems
• Full Active Directory access and utilization
• Microsoft Office products supported

Service Desk Technician

Confidential, Lafayette, CO

• Supported PC’s with extremely critical data
• In-depth support of Microsoft Outlook
• Close to 100% first call resolution
• LANdesk remote tool and software management
• Windows XP OS support
• Full Active Directory management

Computer Technician

Confidential, Westminster, CO

• Network and Hardware support for dedicated video equipment
• Support for dedicated fiber lines
• Firewall and LAN troubleshooting
• Tested and implemented new video solutions
• Scheduling and Support for video meetings
• Cisco, Tandberg, and Polycom hardware

Computer Technician

Confidential, Westminster, CO

• Public Desktop and Laptop PC support
• Repaired various PC hardware and software
• Up-sales and installation of software and hardware
• Virus solutions and support
• Helped with the holiday rush of customers

Computer Technician

Confidential, Boulder, CO

• Public Desktop and Laptop PC support
• Rebuilt and reorganized all of the computer technician area
• Worked alone and was self sufficient
• Up-sales and installation of software and hardware
• Virus solutions and support

Service Desk Technician

Confidential, Boulder, CO

• Supported Honeywell and Amtrak PC’s
• Supported AS400 mainframe databases
• Amtrak miscellaneous hardware support
• Active Directory Password Changes and Network Drive management
• Confidential application support
• Xerox and HP printer support
• Blackberry support
• MS Office support