Technical Support Specialist Resume Summerdale, PA - Hire IT People

SUMMARY:

Technical support professional with over five years of experience providing support to administrators, teachers and students from school districts throughout Pennsylvania.
Established success in problem solving, training, and assessment, with particular strengths in troubleshooting and detailed oriented documentation.
Working towards career goal to expand application development knowledge while providing support in the development of next generation Java applications.
In my current position at Confidential, I assist a team of application support specialists and engineers in resolving tier I and tier 2 application issues.
I have established a coordinated and proactive approach to training through well documented history of issues.
Maintaining procedures, supporting documents and knowledge base articles, and assisting with the resolution of issues in a timely manner is of critical importance.
I have improved team issue resolution time through coordination of team training.

EXPERTISE AREA:

Built beginner Java SE7 desktop applications using NetBeans IDE & Eclipse; Self - Taught 2013 - Present
Demonstrated proper programming logic; Visual Logic at Strayer University, 2011.
Built VB Web Forms; Intro to VB at HACC, 2005.

TECHNICAL SKILLS:

Proficient in Excel, Word, Windows, Moodle LMS(1.9&2.X), Administering Google Apps
Knowledge of Ubuntu, MySQL, PHP, HTML, C#, Java
Highly motivated and able to motivate others
Knowledgeable of Help Desk Techniques; strong customer services skills
Eager to learn, excellent work ethic, reliable
Outcome and efficiency oriented

PROFESSIONAL EXPERIENCE:

Technical Support Specialist

Confidential, Summerdale, PA

Responsibilities:

Assist a team of application support specialists and engineers in resolving Tier 1 and Tier 2 help desk issues
Provide technical support for vendor specific applications via Email, phone and in person
Conduct trainings in Moodle LMS for administrators and teachers (do you design any of the training?)
Instruct distance learning students in proper equipment use
Secure internet and email traffic with the administration of Barracuda email filter and the 8e6 Web filter
Administer Google Apps from directly within Moodle as well as from within Google Apps
Inventory, configure, set-up and troubleshoot laptops, printers, LAN and WiFi for Confidential distance learning program students

Confidential

Technical Support Specialist

Responsibilities:

Created timeline and coordinated upgrade project resulting in a secure, efficient and organized process
Implemented, maintained and upgraded Moodle on Linux based server to improve response time and stability
Broke down a clustered site for over 20 school districts into individual sites resulting in unique URL domains
Customized sites to suit the individual needs of school districts including installing and maintaining numerous plugins, such as Google Apps & Turnitin Anti-plagiarism Tool, resulting in single-sign-on access for each Web based application