Regional Consumer Affairs Specialist Resume Murfreesboro, TN - Hire IT People

SUMMARY

Highly motivated, detail - oriented, bilingual business professional with excellent interpersonal skills. Notably effective customer service provider with rapport building talent. A coach and trainer who understands how training should be designed and implemented in call centers, projects, and retail environments. I enjoy coaching people into advancement and training groups of new or specialized teams. I have a deep appreciation for effective developmental and educational aspects of designing new curriculum. In addition, I understand the different facets of management and improving sales margins. I also have a thorough understanding of business priorities and how balance business needs with customer needs.

PROFESSIONAL EXPERIENCE

Confidential, Murfreesboro, TN

Regional Consumer Affairs Specialist

Responsibilities:

Responded to inbound calls and emails from customers resolving issues and seeking information about vehicle recalls, customers following up on vehicle repurchases, etc.
Analyzed individual customer situations and/or circumstances on a case - by - case basis to provide financial assistance with various vehicle concerns
Translated Arbitration repurchase denial scripting from English to Spanish for Regional Consumer Affair Specialists communicating denials to Spanish speaking customers
Negotiated with Confidential dealerships and Infiniti Retailers, Confidential field management to provide a fair resolution for maintaining goodwill for loyal Infiniti and Confidential customers
Resolved cases or reiterated denials from Confidential North America involving escalated concerns from customers that requested to speak with a member of management as part of the Customer Recovery Team (CRT)
Created an Infiniti Vehicle Scavenger Hunt for understanding Infiniti Connection and other technologies

Confidential, Nashville, TN

Customer Sales Representative

Responsibilities:

Troubleshot customer order issues, negotiated with customers and/or stores to honor sale pricing, and responded to inbound emails from Tractor Supply Company customers
Trained agents and managers in processing and completing electronic insurance application for AGLA (AIG) all over the Confidential on an Apple iPad using Sales Force software solution
Modified / improved existing presentation during roll-out training (curriculum development)
Created computer web-based demonstration of sales tool navigation
Received in-bound calls and set up new appointments for energy auditor do in-home energy evaluations for the Conservation Services Group (CSG)

Confidential — Nashville, TN

Bilingual Retail Sales Manager

Responsibilities:

Sold phones, plans, and accessories
Managed phones and accessory inventory including inventory procurement
Managed and trained personnel
Maintained customer satisfaction by de-escalating issues of sales representatives
Set goals for employees and store
Processed reports and coached accordingly

Confidential, Nashville, TN

Customer Relationship Manager

Responsibilities:

Provided on-site customer service to Confidential University directly
Provided on-site training on tools and products to employees of Confidential University and other large companies
Assisted in initial migration of Confidential Nextel customers to Sprint push-to-talk
Received Regional Metrics (Retention, Customer Satisfaction, Low A/R) Award three years in a row
Chosen to provide customer service and sales support at eight Confidential Races

Confidential, Rio Rancho, NM

Corporate Trainer

Responsibilities:

Trained adult learners in a classroom environment
Trained management staff on new Sprint processes and procedures
Created skills assessment for new hires & additional curriculum for continuing education classes
Coached newly hired personnel in learning lab environment (call center production after classroom training)
Monitored for call quality improvement and used call center reports to improve handle times
Coached existing call center personnel in cross-selling & upselling Sprint wireless and long distance

We provide IT Staff Augmentation Services!

Regional Consumer Affairs Specialist Resume

Murfreesboro, TN

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship