Asset Management Analyst Resume Bethesda, MD - Hire IT People

TECHNICAL SKILLS:

Hardware: Dell, Toshiba Laptops/desktops Windows XP/Windows 7, Vista, MAC OSX, Sun Solaris 5.6 and Novell,MS Exchange

Software: Adobe, Crystal Reports 6.0, Service Desk, RemedyCorel Office Suite 10.0Microsoft Office, Lotus Notes

Tools: Telnet, FTP, SSH

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Asset Management Analyst

Responsibilities:

Hardware/Software Asset Inventory using Boomgar/ AMI Asset Tracking Software
Provided Asset Documentation for Scanning Hardware using the MC40 Scanner.
Work with the Development Team with the configuration and Installation of Bartender label Printing Software.

Confidential, Washington, D.C

Service Desk Analyst

Responsibilities:

Assemble, prepare, and analyzes information; provide solution and technical advice, operating assistance and counsel to clients. Escalate to functional groups for enhancement or defect fix as necessary.
Troubleshoot any pertinent issues within systems to allow field offices to update farm, producer, and CLU records.
Participate in testing of future release of infrastructure projects for system enhancements and improvements

Confidential, Washington DC

Systems Analyst

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware either in person or over the phone
Maintain daily performance of systems
Respond to incidents/requests via ticketing system or via email from customers
Train users and new employees
Walk customer through problem - solving process
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems and clean up malwares from computers
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issues have been resolved, documented and closed
Run reports to determine issues for problem management

Confidential, Bethesda, MD

Senior LAN Technician

Responsibilities:

Confidential

Senior LAN Technician

Responsibilities:

Confidential, Washington, DC

Help Desk Specialist

Responsibilities:

Ensure end user security through account password maintenance.
Set up and deploy workstations.
Ensure connectivity by troubleshooting network devices.
Install and support peripherals.
Diagnosed and analyzed system problems.
Dispensed telephony support to end users at the General Service Administration.
Coordinated with other IS teams to resolve problems when necessary.
Installed network printers remotely via SMS.
Maintained user security through domain passwords and accounts.
Configured RAS dial up accounts. Installed Citrix Client for Windows NT and Windows 2000.

Confidential, Washington, D.C

Desktop Support Specialist

Responsibilities:

Installed, configured and upgraded hardware, software and printers.
Diagnosed system and printer failures and implemented repairs.
Opened incident reports, tracked trouble tickets, and routed to appropriate group for resolution.