SUMMARY:

A motivated administrative professional seeking a position in a challenging environment. Over 8years’ experience successfully providing administrative and secretarial support to the operational department. 10 years of customer service experience. Proficient incomputer applications and Microsoft Word software. Well - developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done

PROFESSIONAL EXPERIENCE:

Confidential, Jackson, Mississippi

Administrative/IT Security Analyst

Responsibilities:

• Provides support, planning and co-ordination for the administration, configuration and maintenance of security applications/infrastructures.
• Maintains and evaluates project progress by maintaining timelines and other tracking/analysis tools. Produces and distributes status, resourcing, and tracking reports, and functional area plans to appropriate team members and senior management.
• Co-ordinates, monitors and reviews the effective testing of new security software and hardware within the department
• Participates in systems development and operational improvement projects to ensure proper security capability is maintained or enhanced
• Ability to understand IT projects and concepts as they relate to high-level business objectives and ability to present those concepts to both IT and non-IT audiences in a concise and easily understandable manner.
• Responsible for implementing, administering and executing standard operating procedures in accordance with government policies and directives relating to the protection of classified and non-classified information. Understand and employs fundamental concepts practices, and procedures relating to systems analysis and design.
• Knowledge of information technology, strategy, service delivery, outsourcing contracts, operating models and service provider management.
• Ability to serve as a Subject Matter Expert with deep technical knowledge of various systems
• Significant knowledge of IT trends and capabilities and their implication on business strategy.

Confidential, Jackson, Mississippi

Administrative Assistant IV

Responsibilities:

• Provide specialized administrative support for a Chairman.
• Work with other members of the department to proactively address both patient and organizational needs.
• Serve as a work-lead (non supervisory) for other departmental clerical staff.
• Maintained calendar of events and personal agendas for the Chairman.
• Organized and scheduled meetings.
• Assists with the hiring of departmental personnel including setting up interviews, pre hire-assessment, drug and background checks.
• Process all benefit and HR paperwork for new hires and establishes employment files. Works closely with the department and HR office to coordinate the hiring and start of all new department personnel.
• Processes department time cards within established deadlines, maintains employee vacation, PTO, sick and holiday time.
• Supervise other departmental clerical staff. Decisional making skills.
• Prepared and generate reports.
• Made travel arrangements for Chairman and Faculty
• Extensive knowledge of department and detail understanding of its policies and procedures.
• Verbal and written communication skills. Supervisory skills. Interpersonal skills to effectively interact with team members of the department heads.
• Served as a liaison to department personnel, other public and private agencies programs.
• Ability to work in a team environment and manage a small staff of subordinates.

Confidential, Jackson, Mississippi

Administrative Secretary

Responsibilities:

• Provide general and some specialized administrative support for a department or area such as Word Processing, report writing, etc.
• Responds to patient and/or staff needs by consulting with others as appropriate and by following establish departmental guidelines.
• Serve as a work-lead (non-supervisory) for other departmental clerical staff.

Confidential, Jackson, Mississippi

Secretary/Loan Processor

Responsibilities:

• Assisted and supported the Executive Officers in scheduling their appointments, ordered appraisals, flood certifications and insurance requests, verified employment, opened and reviewed mail.
• Worked closely with attorneys, insurance agents, paralegals, mortgage brokers and various mortgage companies.
• Setting up and maintaining files and record systems, greeting visitors, answering and routing telephone calls.
• Performed special projects and tasks as directed by the President or the Vice President.
• Worked in a team environment and with all levels of management to ensure ongoing, accurate communication among all staff members and to support timely smooth workflow throughout the department.

Confidential, Jackson, Mississippi

Administrative

Responsibilities:

• Managed correspondences and routine documents, handled multiple assignments and work with deadlines.
• Prepare documents, spreadsheets, presentations interoffice correspondences and copies.
• Maintaining manager’s calendar, scheduling appointments, making travel arrangements.
• Organizing meetings and maintaining confidentiality of departmental issues.

Confidential, Jackson, Mississippi

Software QA Analyst

Responsibilities:

• Highly proficient in multi AS/400 environment, work well within a multi-team environment.
• Developed and implemented testing metrics for measuring and reporting environmental defects.
• Ensure all environmental defects are identified and documented. Provide support, training and knowledge for SDM-Implementer (Change Management Product) in a multi AS/400 environment.
• Prioritized tasks within projects to ensure efficient and successful completion of activities.

Testing Administrator

• Provide support for SDM-Implementer (Change Management Product) in a multi AS/400 environment.
• Support includes: User Setup, Environment setup and problem solution.
• Assist in development of documentation.

Billing Support Representative

• Using the AS/400 system, perform the research necessary to resolve complex billing inquiries tax issues, refunds, credits, equipment not returned, balance disputes, incorrect rates/changes, merge/separate accounts, incorrect start/disconnect dates and missing/misapplied payments.
• Initiate rate changes, account service changes, PIN service changes and adjustment requests as indicated to resolve billing inquiries.

Data Entry Clerk

• Verified credit applications for customers credit approval. Supported DS Max, Global Watts, Snyder and Standard Agent Accounts.
• Trained 150 people on FOE orders.