TECHNICAL SKILLS:

• Proficient and has good understanding in networking including remote monitoring and Server 2003/2008.
• Complete Installation and management of Server 2003, 2008, 2012 and Win7 and Win10 OS.
• Management of Active Directory, LAN/WAN and RAID arrays.
• Very knowledgeable in installation, configuration and maintenance of PC's, Servers and routers and Cisco switches.
• Experienced in installation, maintenance and use of all Office applications.
• Strong troubleshooting skills with various COTS products
• Experienced in managing help desks utilizing the ServiceNow application
• Experienced in multi - platform environments and integrated systems.
• Experienced in mobile device updates and configuration including security, encryption and data recovery.
• Management of handheld devices such as BlackBerry, Android, Google, Windows and Apple products.
• Member of pilot team to first plan, deploy and manage cloud computing at GSA.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, Maryland

Desktop Support Admin

Responsibilities:

• Identifies architectural requirements by interviewing customers; analyzing applications, programming, and operations; evaluating existing and proposed systems; recommending solutions to infrastructure.
• Establishes and upgrades system by planning and implementing desktop roll out projects; installing hardware and software.
• Maintains installation records by documenting procedures used.
• Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training users.
• Improves system performance by investigating current environment; recommending solutions; integrating standard solutions.
• Maintains quality service by defining desktop standards; establishing and enforcing organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• AD support, creating, manipulation and deleting of domain account
• Provide white glove support to research staff in person and remotely.
• Reimaging machine to latest OS utilizing PXE boot.
• Application deployment and configuration support
• CA Service Now helpdesk ticketing system
• Backup and data recovery procedures
• MS Outlook 2013 configuration and management.

Lead Desktop Administrator

Responsibilities:

• Remote support using Bomgar and CA remote desktop assist.
• Remote software deployment using CA DSM Explorer
• CA Service Now helpdesk ticketing system
• Unicenter® Network and Systems Management
• Image creation and deployment using Acronis and Symantec Ghost.
• Re-imaging and configuration of laptops and PC's using PxE boot technologu
• Virus, malware and PUP detection and cleaning.
• VPN\CITRIX\VDI configuration, connection and troubleshooting.
• Networking including IPv4, VLANs, VPNs, 802.11x and subneting
• Active directory, DNS and DHCP management.
• Backup and data recovery procedures using line commands and other secured tools
• Telephony including VOIP
• VTC Support and implementation.
• Expert with MS-DOS, Microsoft Win 7, Win 8, Win 10, Server OS and MS Office Suite
• Experienced in managing Active Directory on Windows 2000,2003,2008
• Experience with routers, wireless LAN 802.11, Bluetooth and various networking solutions.
• Proficient with Blackberry, iPhone, iPad, Windows phone and mobile Operating systems.
• Experience working in an ITIL-based environment.
• Advanced network communications troubleshooting ability and support skills.
• Supporting VIP members of GSA including directly serving the Administrator and staff.

Local desktop support Technician

Responsibilities:

• Desk side/Local support of 4700+ users spanning 7 regions
• Network management in a domain environment
• Remote support using Bomgar, and Service now.
• Image creation and deployment using Acronis and Symantec Ghost
• Re- imaging laptops and PC's including customized imaging of Kiosk machines
• Virus and Malware detection, cleaning and prevention.
• Networking including IPv4, VLANs, VPNs, 802. 11x Active directory, DNS and DHCP.
• Backup and data recovery procedures
• Telephony incorporating VOIP technology.

Sr. Computer Analyst

Responsibilities:

• Managed, Maintained and monitored the ECS.
• Designed and updated circuit diagrams using AutoCAD lite.
• Compiled monthly reports of all systems in 5 sites in Federal Triangle, Ronald Reagan bldg and Potomac yard.
• Presented proposal and estimates for system upgrades and enhancements
• Conducted comprehensive tests of head end and speaker systems
• Upgraded firmware, reboot server and conducted different remote tests as needed utilizing VMware and P2V assistant.
• Maintained and checked presets using CobraNet and IQWIK.
• Managed and maintained PolycomVTC system.
• Set up and monitor AV conferencing to remote offices.
• Set up and instruct use of Tandberg VTC system.

Systems Administrator/Lead Technician

Responsibilities:

• Supported daily 30+ users both local and remote.
• Created, configured and maintained remote access utilizing VPN and CITRIX-METAFRAME.
• Configured and maintained LAN/WAN infrastructure to maintain 88% uptime.
• Created and managed OU's, GPO's and WSUS server.
• Created, managed and synced Windows and NT user accounts.
• Created XP images and manage unattend installations.
• Monitor and resolve help desk tickets using the HEAT software.
• Resolve daily problems such as lost passwords, blown profiles and locked out accounts.
• Design custom databases using MS access, MS excel and SQL.
• Write custom ad-hocs as needed using 4GL.
• Write and execute test scripts to test connectivity and functionality of procurement application.
• Run weekly workload report for all departments and instruct users to correct discrepancies.
• Good understanding of Federal government contract preparation including bids, SOW's, competitive sourcing and Task orders