Partner Support Manager Resume

SUMMARY:

Secure a position that will lead to a lasting working relationship in which I can leverage my customer relationship, indirect channel management, and contract negotiations skills while benefiting both the company and myself.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Partner Support Manager

Responsibilities:

Achieved number one Partner Support Manager in 2014 at over 400% to goal. I lead my team to grow a nationwide existing customer base through revenue retention and revenue uplift. Generated cost analysis scenarios for business growth, while focusing on channel partner accounts assigned to master and dealer level agents.
Develop and design business voice and data networks, collaborating with network application engineers to deliver customized business solutions.
Arrange and conduct discovery meetings between customer decision makers including C level executives, agents and customer’s vendors.
Negotiate, produce and gather contracts for signature. Explain contract language and implementation process.
Track orders from signature to install and ensure successful execution of solutions, while engaging project coordination, field operations and NOC support.
Manage implementation issues, billing resolutions and service escalations for agents/customers. Conduct service and billing reviews directly with customers and agents.
Track and maintain a sales funnel and sales activity.
Train and educate new hires on the channel program, daily job requirements/scenarios, sales, support systems and best practices.

Confidential

Lead Sales Representative

Responsibilities:

Developed, coached and trained new hires for the St. Louis market as well as current employees.
Participated in marketing efforts to solicit new business, including outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail location.
Managed opening, closing and operating the retail facility, cash handling and deposits as governed by T - Mobile’s operations control standards

Confidential

Broadband Sales Specialist

Responsibilities:

Ranked in the top 50 Broadband Sales Specialist out of 1,000 plus sales agents for the 2010 sales year, and won a trip to Mexico.
Sold products and services to prospective customers through inbound sales and support calls.
Developed new revenue from existing customers by selling ancillary products and services though use of specialized sales techniques.