Teller Supervisor Resume , Fairfield, OH - Hire IT People

SUMMARY:

A dynamic, performance - driven, forward-thinking, and meticulous worker. Known for exceptional attention to detail, self-efficiency, and the ability to work well within, and collaborate with a team. Who also possesses advanced multi-tasking, and team building skills.

PROFESSIONAL EXPERIENCE:

Confidential, Fairfield, OH

Teller Supervisor

Responsibilities:

Mentor and coach for all tellers
Lead by example
Meet, and exceed referral goals while also identifying prospects to support sales goals of sales experts
Provide suggestions of products to clients based on needs and refer to a member of branch team
Accept and process all financial transactions
Responsible for maintaining cash drawer and balancing procedures
Resource to resolving client servicing issues
Responsible for reviewing of daily/weekly overdraft monitoring
Provide excellent customer service to all clients
Take ownership of client issues
Maintain a consistent knowledge of product guides, fees, and policies
Build an ongoing relationship with clients by seeking out and recognizing product needs
Support and leader for team during periods when management is out of the branch
Perform all operational needs of the branch
Ensure all branch facilities internal and external are maintained
Achieved a reward for 5 Star Gallup in the 3rd quarter

Confidential, Fairfield, OH

Lead Teller

Responsibilities:

Meet, and exceed referral goals while also identifying prospects to support sales goals of sales experts
Provide suggestions of products to clients based on needs and refer to a member of branch team
Accept and process all financial transactions
Responsible for maintaining cash drawer and balancing procedures
Resource to resolving client servicing issues
Responsible for reviewing of daily/weekly overdraft monitoring
Provide excellent customer service to all clients
Take ownership of client issues
Maintain a consistent knowledge of product guides, fees, and policies
Build an ongoing relationship with clients by seeking out and recognizing product needs
Update client profiles as requested
Act as backup to branch manager as requested
Perform all operational needs of the branch
Ensure all branch facilities internal and external are maintained
Provide backup for platform employees when understaffed and/or to cover lunches
Provide scheduling for all branch staff
Uphold the branch staff to follow and adhere to company, and federal policies and procedures

Confidential

Sales Consultant

Responsibilities:

Confidential, Middletown, OH

Senior Customer Care and Sales Associate - Retail

Responsibilities:

Cash handling responsibilities
Responsibility of handling customer complaints, payments, equipment support, and scheduling of service calls
Senior representative of four of our Northern stores
Responsibility of balancing a cash drawer Confidential the end of the day, and verifying other's deposits
Mentor and guide for many of the representatives within my stores
Complete observations on reps that reported to me during their interactions with customers
Complete audits on cash drawers of the reps that reported to me
Managed a team of 15 reps that were split up between four different stores

Confidential, Blue Ash, OH

Customer Service Representative - Call Center

Responsibilities:

Earned Trophy Club 3 times for Sales and Echo scores
Overall performance year after year ranged from Excellent to Outstanding in measured categories.
Given the task, on several occasions, as a lead associate during the absence of supervisors.
Received numerous sales awards during incentives.
Was a mentor and guide to fellow associates
Chosen to assist several departments on special projects in addition to my CCA responsibilities such as: