Technical Support Analyst Resume

OBJECTIVE:

A skilled communicator who’s also a fast learner, looking forward to experience new challenges to exercise root cause analysis and quick assessment opportunities learned from my 9+ years in customer service as well as support.

SUMMARY:

Skilled in Confidential Accounting Software
Accounting Software: Quickbooks; Confidential 50;
Proficiency in Microsoft Office Suite of applications: Word, Excel, PowerPoint Ability to perform in a high volume environment
LAN expertise
Vast technical knowledge
Diverse PC knowledge
Subject matter expert (SME) on a variety of custom customer service solution software
Excellent customer service skills
Energetic, enthusiastic with excellent organizational and management skills
Excellent communication and telephone etiquette
Bilingual: Conversational Spanish
Practical nursing assistant skills

EXPERIENCE:

Technical Support Analyst

Confidential

Responsibilities:

Provide thorough support and problem resolutions for customers
Engaged in data, credit card reconciliation, administrative task, and answered an average of 70 email inquiries and 20 calls on a daily basis.
Build and maintain successful relationships with service providers, dealers, and consumers.
Researched issues on various computer systems and databases to resolve complaints, answer inquires, and outline solutions.

Customer Support Specialist

Confidential, Duluth, Georgia

Responsibilities:

Became SME on Confidential application up to and including training incoming employees on the software
Modified customer data package
Received incoming calls and updated customer service level in accordance to the service level agreement

Data Entry Analyst

Confidential, Lawrenceville, Georgia

Responsibilities:

Maintained a positive/speedy multitask environment by responding to incidents with appropriate urgency
Admitted new patients, including verifying customer medical insurance and updating billing information
Charted patient's vital signs to provide caretakers with sufficient information to provide adequate care

Data Entry Analyst

Confidential, Tucker, Georgia

Responsibilities:

Entered customer data into a database and monitored for accuracy
Updated customer billing information
Verified customer medical insurance
Responded to patient complaints in a timely manner, while building rapport

Clerk

Confidential, Duluth, Georgia

Responsibilities:

Served customers by cultivating a friendly atmosphere
Presented a safe, secure environment to handle customers’ personal and billing information
Stocked backroom and upstaged sales

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship