SUMMARY:

• Senior IT Systems Analyst, experienced in implementing and documenting the OptumRx Imaging PBM Healthcare systems and proposed systems changes, in the infrastructure.
• Familiar with both project life cycle from the Software Development Life Cycle (SDLC) management, through the ITIL structure for maintaining current system uptime during system implementation.
• Utilized Agile Project Management methodology to implement performance tuning, capacity planning and failure/recovery systems for continuous improvement of the environment.
• Met with multiple business units for an implementation of integrating a GMC Print system with the Hassler printing and Satori Addressing with the backend Prior Authorization System, Oracle PBM and IBM FileNet ECM system.
• The project met timeline goals and issues were identified, escalated and resolved on a timely basis with vendors.
• Excellent interpersonal skills in communicating key data requirements and specifications from business to systems analysts and vendors.

TECHNICAL SKILLS:

Imaging: IBM FileNet; EMC Captiva InputAccel, Documentum, xCP Reporting; GMC Print interface to Hassler, Satori addressing and Tangent Deposit21; Kofax/IBML/OPEX Scanning; OpenText RightFax; Content Management Systems.

O/S: Windows Enterprise and Unix Servers, AIX, HPUX, Linux, VMware.

Build Tools: MSBuild (Visual Studio), Visual Source Safe.

Programming: Unix Shell Scripting (ksh, bash), VBasic, .NET, HTML, Java, PL/SQL, SQL*Plus

Relational Databases: Microsoft SQL Server, Oracle 10/11g, MySQL.

Microsoft: MS Project, Word, Excel, Visio, PowerPoint.

Other: IBM FileNet Image, Web and Cache Services, Capture, FSM, HPII and P8; IIS; XML; SSO; T - SQL; Reporting; TOAD; BMC; EMC and Hitachi SAN Storage systems; Saas; Nimsoft, Sharepoint, TCP/IP, LAN/WAN, DHCP, DNS, FTP, HTTP, SSH, HTTPS, SFTP, LDAP, Active Directory, FTP analysis and troubleshooting; Cisco; ServiceNow; ITIL/ITSM.

PROFESSIONAL EXPERIENCE:

Confidential, Carlsbad, CA

Senior Technical Support Consultant

Responsibilities:

• Initiated performance tuning project on IBM FileNet systems, collaborating with internal UHG SQL performance team and IBM to increase performance from 80% to 85% idle time and increased system uptime from 98% to 99.8%. Developed operations plans for future operational growth.
• Collaborated with Project Management Group to implement new Imaging systems, including Scanning/Faxing/Form Recognition/Large volume Printing/Addressing and Banking systems through full SDLC through all phases of project management life cycle.
• Collaborated with multiple departments to implement the systems, from the business, development, vendors, support and management, validating functions with UAT scripts and documentation.
• Wrote Disaster Recovery plans for IBM FileNet systems and participates in annual walk-through exercises with Business Continuity team on all business operational systems.
• Coached offshore System analysts in all aspects of the systems and documented the system Troubleshooting processes. Provided daily Technical Support based on ITIL and ITSM standards.
• Transferred over 3,5 million image files from recently acquired IBM P8 system, using FTP, XML, DNS, IBM FileNet tools to Essential 36 TB FileNet Image Services system.

Responsibilities:

• Participated in migration of hardware and systems to centralized, managed VMware environment building to meet corporate compliance standards (SOX, HIPAA) and best practices.
• Implemented large document scanning solutions enabling centralized repository for EMC InputAccel processing. Administered and made code changes to implemented systems, documenting and upgrading them to the latest IBM and EMC releases. Provided daily Technical Support (ITIL).
• Developed applications in Visual Basic, collaborating with business and vendor to migrate to .NET.

Senior Systems Engineer

Responsibilities:

• Managed the transfer of a large IBM FileNet Image Services systems from the USA West to East Coast locations, including the installation of Main and Disaster Recovery (DR) systems. Systems were installed on the IBM AIX platform with Oracle database integration. Patched and maintained systems in collaboration with Vendors. Daily monitoring of tasks with Continuous Improvement.
• Built IBM FileNet Multi-System Commit system on Hitachi Systems for Disaster Recovery Resolution.

Senior Technical Consultant

Responsibilities:

• Installed, upgraded and established Imaging systems for IBM FileNet customers in Switzerland.
• Deployed and maintained Applications, including building new Proof-Of-Concept (POC) systems in both AIX and HPUX Unix and Windows Servers to Technical Specifications, which led to new system implementations bought by the customer. Daily troubleshooting to resolve customer issues.

Senior Technical Support Systems Engineer

Responsibilities:

• Managed the FileNet systems monitor of all system implementations, gathering performance statistics that was used for future growth reports that brought in revenue to the company.
• Implemented and upgraded all IBM FileNet systems, from Image Services, Print, Capture, Fax, Desktop and P8 to a wide base of partners and customers meeting Service Management levels.