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Desktop Support/system Administrator Resume

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Washington, DC

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SUMMARY:

System Administrator with over 30 years of progressively responsible IT experience. Strong problem solving & analytical skills; customer service mentality; excellent communication skills that allow for optimal working relationships with end users; ability to handle multiple tasks simultaneously while maintaining attention to quality and accuracy; proven track record of meeting/exceeding deadlines.

AREAS OF EXPERTISE:

  • Server 2012 R 2/2008/2003/2000
  • Windows 10/7/XP
  • Hyper - V
  • Symantec Mail Security 7.5
  • Acronis Backup 11.5
  • SonicWall
  • Exchange 2013
  • Microsoft Office 2010
  • Microsoft Office 365
  • Visual FoxPro
  • QuickFill
  • Mail Manager 2010
  • Magnet Mail Email Platform

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Desktop Support/System Administrator

Responsibilities:

  • Oversee all system administration activities of a 30 node Windows 2012 R2 Server, including software updates, hardware maintenance and systems monitoring.
  • Perform active directory functions such as group policy, account creations, and password resets.
  • Install, configure, troubleshoot and repair hardware for desktops, laptops, printers and phones (working with third-party vendors as applicable).
  • Install software releases and system upgrades; perform system backups and recovery.
  • Troubleshoot hardware/software/network issues.
  • Monitor network virus inoculation.
  • Manage lifecycle of hardware and software (asset inventory management, security updates, patches, and maintain documentation of PC, servers, printers and other peripherals).
  • Interact with vendors and contractors for quotes, parts and service.
  • Perform IT purchasing, manage inventory and software licensing compliance.
  • Manage communication with end users from the initial consult through problem resolution.
  • Maintain database of newsletter subscribers and monitor system configuration to ensure data integrity.
  • Researched, contracted and coordinated conversion from Novell Server to Windows 2000 Server, from Windows 2000 to 2003 Server, from Windows 2003 to 2012 R2 Server.
  • Initiated and performed upgrades to work stations resulting in greater productivity among users.
  • Recommended and managed installation of new ISP that increased uptime by 30%.
  • Conceived and developed internal data processing department that increased turnaround time by 50% and saved approximately $30,000 the first year.
  • Coordinated migration of e-blast database from one vendor to another and now manage the database.

Confidential, Gaithersburg, MD

System Administrator / Data Processing Manager

Responsibilities:

  • Performed system administration of a 30 node Windows NT 4.0 network, including system security and hardware/software update management.
  • Monitored network usage and performed backups on the LAN.
  • Responsible for workstation performance optimization, repair and configuration.
  • Supervised seven-member team of data processors and data entry clerks.
  • Worked closely with clients to set up databases for file maintenance; monitored data quality and integrity.
  • Showed a profit in data entry department for the first time in company history.
  • Managed and assisted network consultants in the installation of Windows NT 4.0 and Novell 5.0 server which resulted in increased data throughput.
  • Resolved system slow-down issues by converting DOS and Windows 3.12 PCs to Windows 98.
  • Increased turn-around time of work performed in data processing department by 50% within first six months on the job.
  • Wrote software manual for non-technical staff.

Confidential, Kensington, MD

Assistant Vice President

Responsibilities:

  • Maintained databases for 450 customers.
  • Set up job control languages for running database updates, mailing lists/labels and reports.
  • Worked closely with clients on a day-to-day basis.
  • Responsible for client billing.
  • Supervised production control assistant.
  • Increased department turn-around time by 100%.
  • Conceived and implemented conversion from punch cards to an on-line system, which reduced man hours by 50%.
  • Created customized programs to fulfill special needs of clients.

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