CAREER OBJECTIVE:

To obtain a challenging position in Information Technology and Business in a high quality environment. Motivated, personable professional with extensive educational and professional experience and the proven ability to be responsible for assessing, establishing and supporting information security controls and standards to reduce security risk and threats.

SUMMARY:

• Analytical abilities
• Excellent research abilities
• Accuracy and Attention to details
• Microsoft Office 2010/2013/365
• Software Development Life Cycle (SDLC)
• Risk assessment and Information gathering
• Excel Pivot Table and VLookUp development
• Security Event and Incident Management (SEIM)
• Strong verbal and interpersonal communication skills
• Organized and effective working is a fast paced team environment
• Problem analysis, use of judgment and ability to solve problems efficiently

PROFESSIONAL EXPERIENCE:

Personal Specialist Advisor

Confidential, Charlotte, NC

Responsibilities:

• Tier technical support for Confidential Signature Home product.
• Advise Signature Home clients on their cable, Internet, and phone home services
• Troubleshoot issues with client’s equipment; cable boxes, remote controls, modems, and phone lines.
• Assist clients with scheduling technician appointments and billing issues.
• Use ICOMS, AAD, and CSG, to set up work orders, account research, client billing and service codes.

PC Support Analyst

Confidential, Charlotte, NC

Responsibilities:

• Assisting Access Management team with removing different files from company’s network.
• Instruction lead searches for key data files to be processed and transferred to specified locations.
• Archived email date files from Lotus Notes.
• Mapped networks drives and data mining for key terms for retrieval and extraction.
• Followed all guidelines and compliance instructions from legal department.

Security Analyst

Confidential, Charlotte, NC

Responsibilities:

• Assisted Team Lead Manager of Confidential team with security projects related to data access, integrity, confidentiality and business continuity.
• Create Remote Desktop User groups (local groups) in Active Directory on Window Servers for associates to access secure applications and files.
• Work with owners of Windows Remote Desktop groups to update the group name and descriptions to meet Well Fargo corporate standards.
• Requested group creation and group members to be added using Access Request Tool (ART) tracking system.
• Remediated individual access after local group was created and added to Windows Server.
• Access share sites on servers to assist the group owner and provide information as to what is on the share sites.
• Provided technical support for moderately complex security and risk related issues with Active Directory.
• Participated in the evaluation and implementation of emerging data access control technologies, information systems security issues, safeguards and techniques.

Operation Processor

Confidential, Charlotte, NC

Responsibilities:

• Used SwiftView application to view, distribute and convert archived Tag Image File Format (TIFF) files
• Migrated achieve data files using Extraction, Transformation, and Loading (ETL) processes
• Verified TIFF files to be released to ensure accuracy and that the correct files have been migrated
• Processed online entries, documents or items requiring a high degree of accuracy and control

System Analyst

Confidential, Charlotte, NC

Responsibilities:

• Integral member of the E - Discovery team which is aligned with Confidential Legal Department to deliver digitally admissible evidence for civil and criminal litigations by providing data recovery, imaging, and electronic discovery services for hundreds of clients worldwide.
• Performed data forensic analysis, litigation support, and E-Discovery services involving large volumes of email and other electronic documents for Confidential .
• Coordinated and managed large forensic imaging and collection using software-based solutions, such as EnCase and CaseCura Case Management System.
• Moved files using the Encrypting File System (EFS), files were transparently encrypted to protect the confidential data from attacks to the computer during data collection.
• Utilized the computer forensic software and data collection tools to reach across the Confidential Enterprise to identify, collect, and preserve electronically stored information from various data stores with no disruption to the end-user.
• Identified opportunities that can improve efficiency of business processes.
• Investigate and resolve application functionality related issues and provide first level support and troubleshooting of our EnCase Forensic systems.
• Analyzed data contained in the bank’s database and identify data integrity issues with existing and proposed systems and implement solutions.
• Administrated and maintained email data sources including Active Directory and Exchange.
• Served as liaison between technical staff, end-users, and management personnel.

Business System Analyst

Confidential, Charlotte, NC

Responsibilities:

• Provided customer support for Confidential small business client by upgrading client's payroll to a new system.
• Set up client's desktop tools, change and reset passwords, and run test payroll files.
• Used File Transfer Protocol (FTP) to copy payroll files from one host to another over the Internet.
• Electronic Data Interchange (EDI) transmitted client's data to Confidential & Confidential 's payroll application.
• Provided technical experience in data migration and application integration.
• Collected and analyzed the project’s business requirements and transferring the same knowledge to development team.
• Evaluated the data collected through task analysis, business process, surveys and workshops.
• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Managed any change requests related to the working project plans daily to meet the agreed deadlines.
• Provided computer support services both for software and hardware for an organization’s employees.
• Delivered training programs to clients on a one-to-one basis, online (e-learning) and Virtual Learning Environment (VLE).
• Kept up to date with appropriate technological systems, online training and software technology.

Computer Operator

Confidential, Charlotte, NC

Responsibilities:

• Monitored automated scheduler ensuring that all batch-processing scheduled were running in a timely manner.
• Merged, exported, and verified Confidential files for debit and credit transfer.
• Created and edited Microsoft Excel spreadsheets and wrote basic Microsoft SQL queries.
• Performed routine processing functions as standard procedure to meet daily deadlines.
• End use support - operate and maintain multiple networks and computers at various customer sites.
• Windows support - maintain Microsoft Windows Servers (2000, 2003) and Active Directory.
• Maintain site-to-site VPN services for multiple customers.
• Monitor the system continuously for equipment failure or errors in performance.
• Type commands and transfer encoded data into the computer storage.
• Record computer information such as problems that occurred, operating time and actions.
• Clear office equipment at end of operations and review schedule to facilitate next assignment.

Senior Operation Analyst

Confidential, Charlotte, NC

Responsibilities:

• Identify improvements on the workflow or system and collaborate with the operations team and supervisor to implement the necessary changes.
• Develop a standard process for evaluation of the impact of an operation’s potential query and the consequent communication of result.
• Maintain the understanding and awareness of the customers on a particular product and did recommendations for future modifications and addition of features to a new product.
• Take responsibility for a kind of customer service that is consistent, accurate and professionally done in keeping with projected company policies and image.
• Training staff and orienting them on how to use computer hardware and software systems.
• Designing training materials such as manuals on policies and procedures.
• Maintained and reviewed daily operational reports, daily logs, and inspect bank checks for fraudulent activity
• Discussed information or business intelligence needs with supervisor, investment brokers, and sales assistants.
• Created and maintained Periodic Investment Plan (PIP) and Systematic Withdrawal Plan (SWP).
• Maintained database and data entry with Confidential operating systems: FileNet, BOSS, Cactus, IRIS.