SUMMARY:

• Hard working and detail oriented, with the ability to multi - task effectively,
• Provide hardware and operational support to ensure minimal down time, maximum productivity and exceptional customer satisfaction.
• Analyze and resolve problems through 24x7 Hotlines, Online Customer Technical Support (CTS) systems, remote access and onsite.
• Effective communication/interpersonal skills and a team player; interact positively with a wide range of people, and establish relationships based on respect.
• Able to prioritize workload and multi-task; accustomed to speedy problem resolution and troubleshooting, consistently "get the job done" and exceed expectations.
• Exceptional leadership, motivation, and communication skill.
• Knowledgeable of networking protocols TCP/IP
• Install and test network infrastructure equipment including switches, routers, servers, and structured cabling systems.
• Install and maintain computer systems including software and hardware components.
• Operating Systems: Windows NT/2000/XP/Vista/Server 2003/Windows7.
• Experienced doing backup using tape drives, as well as backups using large and small disks
• Experienced with various cable installation and termination Cat5e, Cat6, and Coaxial
• Able to set up and configure wireless networks and wireless devices
• Cable management, building desktop, and server specification.
• Active Directory- Created, Added or Deleted user and computer name. Reset password issue.
• Exchange server- Created added or deleted users.
• Troubleshooting user issue and resolving timely matter.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

IT Security Analyst

Responsibilities:

• Provisioning/de - provisioning, analyzing and maintaining system access.
• Process Reconciliation in accordance to procedures.
• Provision application account in AS400, Fundmaster, TSO, TLM Fund, FAA, Funds, EXM, TIR, GXM,AXM,Calleo, Colline, CUTAS, MTS, IDM - Identity Manager - Access Certification Roles - Prod, Intranet - Admin Trancodes - Prod, RLS, SYS, UAT, PS Financials, SecurID, TSO, XACT, and IMS - Standard Division Access - Prod .
• Setup RSA hard or soft token for users.
• Used Remedy and Service now to process tickets.

Confidential, Phoenix, AZ

Identity Access Management Admin

Responsibilities:

• Setup Map Network Drive for users
• Helped Security Team on EPIC/Connect issue
• Created Groups ACL to the share folders.
• Used Service Now to submit tickets and resolved ticketing system.
• Setup email accounts on Microsoft Exchange Server.
• Setup Air watch for Androids and I phones.
• Setup users on RSA to remote online.

Confidential, Phoenix, AZ

Identity Access Management Admin

Responsibilities:

• Automating the entire process of provisioning, managing, and de-provisioning user accounts and application access across multiple directories, management of users, and mailboxes on Active Directory.
• Support Identity Access Management Password Management processes and processing of system access request forms via updates to groups
• Used IBM Tivoli Identity Manager and Remedy.
• Give user permission to access to the group or shared folder thru Data owner approval.
• RDP to servers to find out group and shared for the user access.
• Setup email accounts on Microsoft Exchange Server.
• Support email encryption and PKI certificate.
• Troubleshoot and resolved tickets in a timely matter.

Confidential, Phoenix, AZ

Desktop Support Tech

Responsibilities:

• Ghost Image laptops and desktops.
• Deployed laptops and desktops.
• Restored Profiles from old to the new computer.
• Install licenses software such as: Autodesk, Adobe PRO 7, 8, 9, X, MS Office 2010, Lotus Notes, ETC.
• Setup Lotus Notes, Scanner and printers.
• Make sure all profile is migrated over to new computer.
• Migrated old data such as: Favorites, Desktop, Map drives, Pictures, and My Documents.
• Active Directory creating new computer name.

Confidential, Chandler, AZ

Tech Staff System Support Specialist

Responsibilities:

• Tracked all Asset inventory using HP Open View Service Center. Input all info using HP Open View Service Center.
• Window 7 and 8 image deployment using Confidential
• Configuring IBM Lenovo PC and Mac laptop Air with OS 10.7.4.
• Deployed computer and shipped to Confidential inbound and outbound.
• Provided Data migration, remotely or side by side.
• Setup email accounts on Microsoft Exchange Server.
• Run Confidential to install license software.
• Active Directory - Creating user and computer name.

Confidential, Phoenix, AZ

Desktop Support

Responsibilities:

• Desktop Support Break/Fixed and Confidential .
• Setup email account on Microsoft Exchange server.
• Used Remedy to service the Helpdesk tickets to contact end user to resolved ticket issues.
• Setup Black Berry phone, MS Communicator 2005, Net Meeting, MS Lync, Safe boot (McAfee Encryption 5.6) and decrypted data and backing up end users data.
• Troubleshoot Software such Cisco any connect, Adobe, MS Office 2000-2010, Genesys Meeting Center, and VeriSign Certificate, and email encryption.
• Support email encryption and PKI certificate.
• Refreshed and deployed Win XP and Window 7.
• Active Directory - Created new computer name.

Confidential, Phoenix AZ

Field Technician

Responsibilities:

• Provided exceptional customer service and support for all models of Sony, Confidential & IBM / Lenovo Desktops and Notebooks.
• Replaced hardware parts such as: LCD, Hard drives, Touch Pad, mother board, wireless card, memory, and CPU. All Models of Hughes net direct way Satellite system. Siemens and Cisco DSL Equipment.
• Trouble shooting hardware failure. Replace parts in timely matter.

Confidential, Phoenix, AZ

Desktop Support

Responsibilities:

• Refreshed End user computer and monitor. Imaging and wiping systems.
• Setup Email Lotus Note 6.54 and Exchange Mail deploying Desktops and Laptops to end-users.
• Provided Helpdesk support to resolved tickets. Utilized Remedy ticketing software.
• Setup Desktop and bank teller desktop. Wire management on all desktops.
• Configured Lotus note. Make sure all applications are working properly.

Confidential, Phoenix, AZ

Desktop Support

Responsibilities:

• Remote to end users and servers Deploy Confidential Desktop to users and troubleshoot Confidential computers.
• Resolved ticket issues on Outlook 2000-2003, Citrix, Stromberg, Office Mate .4.
• Used Backup EXEC 9.1-10.
• Sync Outlook to PDS and Sync Laptop. Created PST for Confidential and load the PST for the Confidential .
• Troubleshooting failures.
• Setup network Printers in all Departments.
• Active Directory - Created new users and removed.
• Exchange server- Created new email accounts.