SUMMARY:

• I am a highly motivated IT Security Professional with multiple years of proven experience in IT and IT Security.
• I currently hold a Bachelor of Science Degree in Cyber Security and a Master of Science Degree in Information Security Management.
• I am also certified through Microsoft, CompTIA, and Dell.
• I have a working knowledge in IT security, IT systems administration, software application support, network support, infrastructure support, and desktop support.
• Successful in both self - direction and team environments.
• Excellent verbal and written communication skills. U.S. Citizen

PROFESSIONAL EXPERIENCE:

Computing Security and Information Protection Specialist

Confidential, St Louis, MO

Responsibilities:

• Evaluate, communicate, and mitigate computing and information security risks by ensuring appropriate processes are in place and followed so that systems are compliant with applicable requirements.
• Develops policies and provides oversight for protection of computing security systems.
• Configure various operating systems such as Windows, Linux, and UNIX to meet Joint Air Force Army & Navy 6/3 (JAFAN 6/3), ICD 503, JSIG and National Industrial Security Program Operating Manual (NISPOM) standards.
• Develop certification and accreditation documentation for new and existing systems.
• Perform risk managed file extractions in accordance with customer guidance; provide audit compliance and assessment support.
• Review electronic and manual audit logs and investigate any anomalies or security incidents.
• Analyze new technologies, both hardware and software, to determine security vulnerabilities and generate mitigations
• Assist in security investigations and incident response.
• Participate in and/or lead the development of information security training materials and processes as well as train general and privileged users on computing security processes, policies and procedures.
• Document and present for approval; Information System Security Plans, Concept of Operations(CONOPS), and other written documentation as required by JAFAN 6/3, JSIG, NISPOM, ICD 503 and other customer direction.
• Interface with the appropriate government customers, suppliers, and company personnel to implement protective mechanisms to ensure understanding of and compliance with government and company computing security requirements.
• Responsible to ensure that customer needs are effectively promoted in policy and security standards.

IT Systems Administrator

Confidential, St Louis, MO

Responsibilities:

• System administration duties including account setup, hardware/software deployment and installation, networking, storage and backups
• Experimentation and event support including customer interaction, site preparation including A/V configuration, VTC and IP video equipment setup
• Engineering application installation and support
• Audio/Visual support
• ESXI & VMware support
• Build and deploy both Windows and Linux workstations for new and existing employees
• Track, update, and manage licenses for a wide variety of applications
• Troubleshooting of hardware and software in the Boeing VWC environment
• Responsible for software and hardware configuration management activities in closed areas
• Provide support installing and configuring desktop computers including networking, software, and hardware
• Manage user account creation and permissions
• Assist in security evaluations of assets as well as the remediation of IAV security findings in proprietary areas

Network Controller

Confidential, Scott AFB, IL

Responsibilities:

• Work in a performance-based environment where our performance is based on pre-determined Service Level Agreement's (SLA's) or Acceptable Levels of Performance (ALP's)
• Support complex network features and configurations, provide ongoing troubleshooting, and recover from network outages and/or quality performance problems
• Respond, troubleshoot, and resolve incidents
• Monitor and reported network alarms, service degradation, or loss of service
• Maintain a customer-centric focus to ensure that quality customer service and support was the top priority

Project Manager/Program Manager

Confidential, St. Charles, MO

Responsibilities:

• Managed development team consisting of IT SME and Budget Analyst for academic project with duration for a total of 6 months and over $1.8m budgets
• Provided Project Management and Program Management oversight for teams to include activities consisting of Project kick-off presentations, Gantt charts, RACI diagrams, Budget Allocations, Statement of Work (SOW), Communications Plan, Risk Assessments, and Mitigation Plans and Lesson Learned documentation
• Created communications, staffing and stakeholder management strategy
• Established goals and milestones for each team and by the project
• Reported out on health of product and team performance against established service level agreements
• Managed teams working on different projects reporting to the PMO lead

Lead Executive Level Technical Support Engineer

Confidential, St Louis, MO

Responsibilities:

• Utilize Cisco Telepresence Management Suite to provide all audio/video conference support to the entire Executive Level Team which included the CEO, CFO, CHO, CIO and the Board of Directors at Confidential headquarters offices and all other U.S. office locations
• Provide executive level desktop support to all of the Executive Level Team at the Confidential headquarters offices and all other U.S. office locations
• Provide Tier 1, 2 & 3 desktop support for all users at Confidential headquarter offices and other Confidential locations globally via remote desktop (Radmin Viewer 3). Of which, these locations consist of computer hardware and software in a networked Windows based LAN/WAN environment, including VoIP and video in a Cisco environment
• Provide desktop application expertise with Altiris, Citrix, ServiceDesk 7, Symantec Endpoint Protection, Symantec Management Agent, ServiceNow IT Management Suite, Radmin Viewer 3, Citrix System VPN Client, Wave Systems: ERAS Remote Management Console and Embassy Security Center, Symantec, Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Visio, OneDrive, SharePoint
• Provide support for Windows XP Professional, Windows 7 Enterprise, and Windows 8.1 Enterprise
• Provide configuration, maintenance, and support of telecommunications/network hardware and software including video and wireless
• Provide installation and configuration assistance for various third-party application software
• Assist the InfoSec team with quarantined PCs; confiscate, analyze, and reimage
• Assist the Server team with assigning static IP’s to MFDs and physically rerouting network connections from punch-in to switch. Also assist with running cables to new MFD and PC locations
• Assist the Server Team with creating printers on the Print Server and setting and maintaining printer defaults on all MFDs on the Printer Server

IT Systems Engineer

Confidential, Scott AFB, IL

Responsibilities:

• Government Contractor for the Confidential
• Assist with Confidential efforts in hardware and virtualization design, build and implementation; user, group, E-Mail, computer and file migrations; server decommissioning; evaluation and implementation of bandwidth optimization approaches; and post-deployment advanced technical support and troubleshooting
• Assist with the world’s largest Microsoft Active Directory and Exchange migration for the United States Air Force, involving over 850,000 users

Manager

Confidential, Fairview Heights, IL

Responsibilities:

• Capitalized on new business opportunities in the market area by executing market strategies to drive sales
• Maintained existing relationships with customers by following up with new trends and changing needs
• Installed and setup network point-of-sale equipment at three Confidential locations and two Confidential locations
• Ensured superior customer service by consistently exceeding service and sales goals & expectations
• Utilize excellent listening skills to assist customers in finding the products that best fit their wants and needs
• Maintained the presentation of the facilities through team interaction
• Created and maintained employee work schedules
• Interviewed and hired Confidential employees
• Set and managed all sales goals for the Confidential employees at the Fairview Heights, IL location