SUMMARY:

Provide enterprise level computer support from the desktop to the data center. Quickly adapt to new IT environments and provide fast results for tasks at hand. In corporate and share my varied experience to an IT team to contribute to the team efforts.

TECHNICAL SKILLS:

Operating Systems: Confidential AS400 (Unix), DOS, Windows 95, 98, 2000, XP, Vista, Windows 7, Windows 8.1, Windows 10 Preview, Windows Server 2003, 2008, VMware, CentOS, Ubuntu, Ubuntu Server, Fedora (Red Hat), Mint Linux, Chrome OS, iOS, OSX, Novel.

Networking: Watchguard, Cisco, HP, Dell switches.

Clear understanding of network technologies: TCP/IP, SNMP, IP security, Lan wiring, Wireless connectivity, OSI Model. Manage data ports in the data center and the office.

Hardware: Experienced with Workstations & Laptops, Dell, HP, Lenovo, & Apple Hardware and most major brands. , Custom Builds; Servers Dell, HP, Confidential AS400; Printers HP, Kyocera, Xerox, Lexmark & Printex; Firewall Watchguard, HP, T1, Phones PBX Avaya, & Cisco, iPad, Android Phones. Carry out component level hardware repair. Wireless access points. (Various brands). Polycom voice and video systems. Dell POS cash registers. Motorola 9090. Printex dot matrix printers. Audio & Video Systems interfaced with computers. Broadcast Video Cameras supporting live, and web video. Sony DVCAM SD & HD, JVC Video HD, GoPro Video Camera, Pentax, Nikon, and Canon DSLR cameras.

Applications/Tools: MS Office Suite 2003/2010/2013 Outlook, Word, Excel, Access, Exchange 2003 - 2010, Active Directory, MS System Center 2012, ABRA HR and Finance Software (server/client install), ), Blackberry Enterprise Server, Anti-Virus ESet NOD32 Server and Client management (Enterprise Anti-Virus, Malwarebytes, McAfee, Oracle (various apps server/client install), Dell Quest Migration Management tool, Adobe Premier Pro Production Studio, Sony Vegas, Grass Valley Edius (video production suite), SpinRite Hard Dive Data Recovery tool, CloneZilla (Hard drive Imaging app.), Parted Magic, GParted ( open source tool set), Ticketing Systems TrackIT, Spiceworks and Infra,. Dell Remedy Help Desk ticketing system.

PROFESSIONAL EXPERIENCE:

Confidential

IT Consultant

Responsibilities:

• Provide support for PC’s, MAC’s Linux PC’s, Laptop’s, smart phones, printers, wireless access points.
• Provide Support between the customer and various service providers.
• Assist customers with Warrantee issues with device manufacturers.
• Provide on-site and remote assistance to customers.
• Assist customers purchasing hardware and software.
• Plan and execute hardware and software upgrades
• Survey, plan and execute Wireless access point installations.
• Continuing training for skill enhancement and staying current on new technologies.

Confidential, Seattle

Lease return specialist/ Tier 3 Helpdesk Agent

Responsibilities:

• Check in new desktops and laptops into TrackIT ticketing system.
• Image new systems using SCCM System Manager.
• Create documents for guiding users through the computer migration process.
• Contact users in various states and initiate migration process.
• Image each system individually, complete a varied software deployment scattered across many plants in various states.
• Ship new unit to users, do a remote data save, guide the users through physically changing out their machines, set up a new user profile, complete a data restore, and fine tune new machine until ready to deploy.
• Assist users in packing and returning their old units back to Darigold headquarters where they were staged for a return to Dell Computers.
• Interact successfully with IT manufacturing and ITOps to complete complex assigned tasks.
• Met goals for reducing lease return backlogs on a 6 month contract.

Confidential, Everett, WA

Desktop Support

Responsibilities:

• Quickly adapt to new IT environment.
• Utilize Microsoft System Center to image and deploy desktops & Laptops.
• Achieve honorable mention on week 3 for second place in opened and closed tickets.
• Support hospital class software and hardware

Confidential

ITA Technician

Responsibilities:

• 7th man on a 7 man ITA team in Confidential ’s Factoria NP5 building
• Receive new equipment for the entire Factorial Confidential Campus.
• Check in equipment into Remedy.
• Create computer object in active directory and place in correct OU.
• Inspect system boxes, label box’s and stage on outgoing inventory shelfs for buildings 1 through 5.
• Configure new systems PC and MAC OSX for building 5, Install Confidential corporate OS image using Microsoft SCCM, and major software titles such as SQL, SAP Terra Data and many other corporate applications.
• Contact users using Word templates to gather equipment names & software titles for installing to the new systems. Interact with users throughout the process in a professional friendly manner.
• Stage computer for deployment to users.
• Install systems at users cube or office, final configure, and sign off computer delivery to users.
• Remove old systems and process for redeployment or retirement.
• Troubleshoot existing systems, both hardware and software to resolve errors. Create and resolve Remedy tickets for all major tasks keeping SLA rates very low.
• Stage returned equipment for re-purpose or recycle.
• Support fellow teammates in all areas of PC & Mac support in our lab, and Tech Express our building walk up service center.

Field Tech

Confidential, Washington

Responsibilities:

• Provide computer support for a large 11 lane car auction, featuring an online simulcast auction and live auctions.
• Utilize Confidential AS400 to manage various portions of the IT process, manage users and printers with the AS400 system. Manage tape back-ups, change tapes, and deliver tapes daily to a safe in a separate building. Rotate daily, weekly and monthly tapes to the AS400 and off site safe.
• Provide active IT support on Auction day. Prep 11 car lanes each containing 2 computers running 3 big screen TV’s, live internet simulcast, Printex printers for invoices. Support auctioneers and resolve any IT issue that affects the live auction. Auction interruptions are calculated to cost $6,000 per minute.
• Provide support for the Motorola 9090 hand held scanner using Windows CE. Configure Motorola Scanner using Manheim process to auto configure the scanner.
• Provide support for the Panasonic Toughbook used in the field to manage car inventory. Support Lexmark Professional printers. Assist in major printer upgrade with Manheim corporate IT staff.
• Support Motorola hand held radios.
• Support Dell desktops, including imaging computers using Manheim processes, configure desktops & Laptops; manage user data with zero data losses.
• Manage inventory using online asset management tools.

Confidential, Bloomington

Deployment Tech

Responsibilities:

• Deploy new HP 840 laptop, HP printers, OKI printers and Kodak scanners in local Confidential Offices.
• Follow complex highly detailed documented procedure for controlling inventory in and out, using Confidential IT scripts each step of the process. Recover Lenovo laptops, and HP printers. Pack old unit’s for shipment back to Confidential or recycle center. Follow complex scripts for inventory control, date back up and recovery to new laptop’s with no failures or interruption of work for office staff. Contact UPS and schedule pickup of re-cycled units.
• Participate in intensive 2 day training session at Confidential Corporate Headquarters in Bloomington Ill.

Confidential Seattle

Responsibilities:

• Work successfully with team leads and co-workers for an outstanding deployment effort with the high profile customer Confidential .
• Part of 10 man team of Tech’s tasked with unpacking and assembling about 170 24” Dell monitors. Unpack, stage outside office, and deploy new HP workstations in step one to trigger profile restoration to new workstations. Recover used monitors and set up twin 24” monitors and a number of 3 and 4 monitor configurations. Collect old monitors and stage in conference room staging area. Collect and record the serial number of all workstations, repack and store in staging area for shipment.

Independent Consultant

Confidential, Seattle

Responsibilities:

• Provide professional computer support to customers in the Northwest, specializing in desktop support and multimedia creation for full support of all computing needs, as well as independent broadcast, and web video projects such as computer video tutorials.
• Proficient in fast and friendly desktop support for all hardware and software from the wall to the desktop.

Confidential, Washington

Desktop Support Technician

Responsibilities:

• Provide desktop support to staff and students. Area of responsibility from the wall to the desktop.
• Configure new Lenovo laptops, and Dell and HP workstations with Windows 7, and school's standard software set. Migrate Windows XP machines to Windows 7 using Windows Easy Transfer.
• Set up audio video hardware in conference halls and student labs. Introduce IT Staff to CC Cleaner and CloneZilla open source software. .
• Assist in PC retirement and prep for surplus.
• Reallocate usable laptops, build new Windows 7 images for the laptops and add them to the loaner pool of equipment.
• Build Windows 8 test laptops for the IT staff
• 2 week contract extended to 5 weeks

Confidential

Senior Desktop Support Migration Technician, Redmond, Washington

Responsibilities:

• Hired as a migration specialist for Physio-Conrtol, Redmond, WA to help migrate 750 + International Medtronic users into the new Physio-Control domain.
• Used Dell Quest Migration tool to migrate users and computers remotely from Medtronic to the new Physio-Control domain. Prep computers hard drives for large data migrations using disk check, save user data on remote machines to the root of the C drive.
• Supported Windows 7, Windows XP, Office 2010
• Utilize the Dell Remedy help desk system for managing tickets from the help desk.
• Utilize TeamViewer remote control assistance for full control of computers during the migration process.
• Used Windows 7 administrator tools, and in particular the AD snaps in for managing user credentials on the local machine.
• Managed hand held devices on the domain including iPads, Androids and Windows phones.
• Interfaced with full time Physio staff, and participate in team meetings.
• Created a professional looking Hi Def user tutorial video hosted on YouTube using Sony HI Definition video equipment and Sony Vegas and Grass Valley Edius 6.5 pro video editing software, to visually assist users in a complex migration process.
• Assisted domain admins in reporting admin issues and teaming to resolve issues.
• Assisted users and troubleshoot various issues post migration.
• Moved to graveyard shift for a few weeks to assist users in European time zones.
• Assisted in creating users guides for user migrations.

Confidential, Los Angeles, CA

IT Desktop Support Technician Contractor

Responsibilities:

• Provided desktop support for Gentile Dental Clinics in the Great Puget Sound region.
• Troubleshoot and resolve issues with CTL thin client computers.
• Worked with Interdent IT department staff to quickly resolve IT issues onsite.
• Utilized contractor web portal to manage tickets, hours, and paychecks due.
• Assisted staff in assessing their computer vs. hardware issues.
• Determined if software/hardware or Dental hardware is malfunctioning.
• Determined if software/hardware or Dental hardware is malfunctioning.
• Supported Lenovo laptops.

Confidential, Bellevue, WA

IT Desktop Support Technician

Responsibilities:

• Hired as contract labor for Windows 7 upgrade project of 200 PC’s for a large area bank.
• Responsible for imaging desktops with new Windows 7 image, verify functionality of PC and all programs, and stage for pick up and deployment.

Software used: Microsoft System Center (server side), Windows 7, Sig Pro card scanning software, Sig View companion software, Microsoft Endpoint anti-virus protection software, Image Vision, TrackIT Asset Management software.