Desktop Setup Technician Resume Menomonee Falls, WI - Hire IT People

SUMMARY:

Use award winning customer service skills along with growing technical skills to provide a great experience for perspective stakeholders, co - workers, and customers in a dynamic environment.
Confidently utilize media of communication for synchronous collaboration to solve tasks, create solutions, and add an expert to the work environment.
Combine skills to help lead project management, data or information creation and management.
Help develop and deliver solutions for utilizing technology and data.

TECHNICAL SKILLS:

Drafted system analysis to problem solve
Experience with basic HTML, CSS, and PHP programming languages
Experience managing user profiles within Active Directory
Experience with imaging, and managing work machines within SCCM 2012.
Proficient with Microsoft Office Leadership
Recognized as leader in sales as a teller at Milwaukee, WI region of Confidential
Recognized for leading customer service scorer of the year with 4.98 on a scale of 5.00, at Confidential

PROFESSIONAL EXPERIENCE:

Desktop Setup Technician

Confidential, Menomonee Falls, WI

Responsibilities:

Process Executive

Confidential, Milwaukee WI

Responsibilities:

Provide technical phone support to Northwestern Mutual financial representatives in a call center environment.
Diagnose, troubleshoot and resolve a range of PC issues including software, hardware and connectivity issues.
Reset passwords and unlock accounts within Active Directory.
Document all client issues, contacts, and solutions using the incident management software. Walk end users through PC set ups, and data transfers/backups.
Take on average 25-30 calls during shift in high call volume environment.

Sales Representative

Confidential, Milwaukee, WI

Responsibilities:

Customer Solutions Agent

Confidential, Milwaukee, WI

Responsibilities:

Used company database to gain access to customer’s records using Icoms Management System Software computer program
Managed customer records in an electric database
Utilized multiple computer software programs simultaneously to assist customers Performed sales and customer service

Customer Service Agent

Confidential, Milwaukee, WI

Responsibilities:

Catalogued customer information using Confidential database software
Updated and maintained customer’s records through Confidential software program
Processed customer transactions through Confidential database program
Operated and accessed company Intranet system to gain knowledge of processes and policies
Updated branch records of ATM machine totals to maintain accurate database tracking and operations