TECHNOLOGIES / APPLICATIONS:

McAfee ePolicy Orchestrator, VirusScan Enterprise (VSE), Host Intrusion Prevention Services (HIPS), Policy Auditor (PA), Confidential Tenable, WINDOWS Server 2008 - 2012 (95-Win-7), Xacta, Novell iManager, RSA Token Manager, ZENWorks Manager, Remedy, VPN, BlackBerry Server

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Certification and accreditation of assigned major application support system in accordance with published procedures.
• Coordinate the development of a Contingency Plan, ensured that the plan was tested and maintained.
• Ensured the security requirements for assigned major support system are met.
• Ensured that protective measures for physical security threats are in place.
• Maintain and update System Security Plan for systems in the office
• Prepare for Risk Analyst by keeping artifacts for system security controls in accordance to Confidential 800-53 and FIPS 199
• Report IT security incidents (including computer viruses) in accordance with established procedures
• Report security incidents not involving IT resources to the appropriate security office
• Provide input to IT security management for preparation of reports concerning national security information systems.
• Maintain tailored system acceptance plan and report.
• Update documents in Xacta system.
• Provide Ongoing Authorization in accordance to published procedures.
• Provide continuous monitoring of assigned systems in accordance to procedures.
• Attend security awareness and related training programs and distribute security awareness to the user community as appropriate.
• Work with system stakeholders to assure systems are well maintained from security stand point.
• Work with System Admin to update and patch assigned systems.
• Maintained an inventory of hardware and software for the system within the office.
• Create and maintain PO&AM as needed.

IT Security Analyst

Confidential, College Park, MD

Responsibilities:

• Manage endpoint security for Government agency of over five thousand devices while maintaining endpoint compliance levels.
• Provide tier 3 security support for the nationwide agency being the primary liaison for incident escalation with McAfee.
• Research current vulnerabilities and exploits.
• Work closely with ISSO to update SSP according to Confidential 800-53 for a moderate environment.
• Work closely with ISSO to update Computer Incident Response Team SOP
• Scan and work with image team to update desktop image for Certification and Accreditation before it is placed into environment.
• Install, maintain, upgrade and decommission McAfee endpoint security products which include ePolicy Orchestrator, VirusScan Enterprise (VSE), VSE Linux, Host Intrusion Prevention Services (HIPS), and Policy Auditor (PA).
• Submit malware samples to McAfee Labs to generate new threat signatures not initially detected by McAfee.
• Conduct OS, application and database vulnerability assessments, including system configuration checks, using Confidential Tenable network security suite.
• Manage security application authentication and client/IP identification and integrated it with Fortinet Single Sign-On Authentication (FSSO).
• Run various internet usage reports utilizing FortiAnalyzer for ISSO
• Audit UNIX, Linux and Windows Systems using McAfee Policy Auditor in compliance with Confidential 800-53 directives.
• Coordinate recovery of any system or services affected by the incident.
• Research, analyze and compile reports of inappropriate user investigations and irregular bandwidth spikes.
• Recognize potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analysis of relevant event detail and summary information.

Field Office System and Security Administrator

Confidential, College Park, MD

Responsibilities:

• Supports the Confidential Field Offices and Records Centers as the single point of contact for IT Security support working in conjunction with the Confidential IT Staff to implement new technologies while coordinating all activities with Customer Service Manager.
• Manage endpoint security for Government agency of field site devices while maintaining endpoint compliance levels.
• Provide tier 3 security support for the nationwide agency being the primary liaison for incident escalation with McAfee.
• Research current vulnerabilities and exploits.
• Execute Incident Response measures to efficiently identify, categorize, contain, and eradicate security incidents.
• Coordinate recovery of any system or services affected by the incident.
• Single point of contact for IT Security incidents WNRC, OFR and OGIS divisions of Confidential . Work directly with the Directors of these sites as well as the PAO.
• Coordinates efforts with other contractors, implementing planning initiatives, prototyping, training, and ongoing support and assist with all projects assigned to field sites.
• Provide inventory of equipment, manage assets, set up AV for companywide meetings with limited VOIP service and update passwords on windows servers. Identifies hardware and software requirements consistent with specific project criteria, analysis, alternatives, and cost justifications.
• Backup of Netware servers using tape drive, coordinate with outside company to provide secure housing for all backup tapes. Perform updates on Windows 2003 and 2008 servers, as well as daily server checks, replace switches and servers inside racks for special projects and day to day activities.
• Provides guidance or supervision to Tier 1 and Tier 2 level technical staff and provide all Service Desk Analyst duties for field sites.

Service Desk Analyst

Confidential, College Park, MD

Responsibilities:

• Serve as Tier- II Help-Desk support in Windows/Mainframe environment and acting as initial customer interface and Point- of-Contact supporting more than 2,500 worldwide end-users
• Troubleshoot LAN/WANs and provide problem resolution for PC and data communications hardware.
• Provided in-house training for Remote/VPN connectivity
• Account management, troubleshooting login problems, and assist with password lockout/resets, escalate customer calls using Remedy trouble ticket system to network, database, systems, and security specialists
• Scan Windows servers using Microsoft Baseline Security Analyzer, transfer results to report for Security Team

Network Support Advisor

Confidential, Washington, DC

Responsibilities:

• Provided network support, Tier II account management and desktop support for Confidential which required knowledge and expertise of various operating systems, software systems and hardware configurations.
• Installed VPN clients for remote access, setup new users with rights to different applications and folders, monitored and backed up server and related equipment.
• Supported various hardware platforms including Compaq desktops, Sony & Dell laptops with docking stations, and Dell systems.
• Developed Standard Operating Procedures to be used throughout the Technical Support department.
• Created, updated and followed up on support cases to track and document customer related inquires in Sales Logix database.
• Assisted the Network Engineers, Application Development and Quality Assurance teams to document, track, and resolve issues related to infrastructure working in conjunction with Customer Relations Advisors by addressing technical questions related to Confidential technologies.

Network Support Tech

Confidential, Washington, DC

Responsibilities:

• Provided Tier II Account management, desktop and phone support to the Confidential for over 500 users at the Confidential .
• Desktop support included installing, uninstalling various software, configuring PCs and laptops, troubleshooting various software applications, making new accounts; provide user rights to different applications and folders.
• Phone support included providing initial troubleshooting for all software applications in addition to applications associated with the Confidential ’s e-commerce system as well as all hardware such as PCs, laptops, desktop printers, PDAs and various other computer peripherals.
• Created email accounts using Exchange Server, monitored back up for network servers and setup Remote Dial in and VPN for field laptops.