SUMMARY:

• Skilled IT professional with 10+ years of Systems Engineering and Administration.
• Skilled in the maintenance, support, troubleshooting, upgrading and implementation of Windows based servers, desktops and enterprise applications.

TECHNICAL SKILLS:

• Windows 9x - 8
• Windows Server 2003 - 2012
• UNIX
• Solaris 10
• Cognos 10
• TCP/IP
• PXE
• LAN and WAN
• SQL Server 2005/2008
• Active Directory
• SCCM
• Packaging
• Powershell
• VBS
• BAT
• Office 2000-2010
• Outlook
• DNS/DHCP
• Blackberry Enterprise Server 4.0/5.0
• Goodlink Server
• VMWare ESXi 3.0-4.0
• CommVault 7-10
• McAfee ePO 3.5
• Trend Micro
• Dell hardware
• Dell Servers
• HP Servers
• EMC Celerra
• EMC Isilon
• NetApp OnTap
• NetApp OnCommand Insight
• OnCommand Unified Manager
• Legato
• Networker 7
• Overland Tape Libraries
• IBM SL Tape Libraries
• Cisco Switches/Routers
• Project 2007
• Visio 2010
• 3Com Switches
• Mobile Devices (Blackberry
• Samsung
• Palm
• Apple and Nokia)
• Remedy Ticketing system
• Issuetrak Ticketing
• Service Now Ticketing (SNOW) system
• Argent monitoring software

PROFESSIONAL EXPERIENCE:

Confidential, New Orleans, LA

Storage and Backup Admin

Responsibilities:

• Monitor and troubleshoot various backup agents within CommVault 10 Simpana environment Agents supported: Windows FileSystem agent, Exchange DAG agent, NetApp NAS agent, Oracle database agent, SQL iDataagent, Solaris Filesystem Agent, VMWare agent.
• Configure and support backup over internal backup network (IBN) Restore data based on customer requirement Troubleshoot and resolve all job failures daily Open and consult CommVault support personnel on advanced job failure issues Monitor, troubleshoot and restore backups with the Legato Networker 7 environment Manage IBM SL8500 tape library Manage Netapp OnTAP 7 mode and clustered data OnTap. create volumes, LUNS, qtrees and NAS shares manage storage space for aggregates, volumes, LUNs, Qtrees and NAS Shares Performed upgrade to OnTap Command Insight (OCI) from 6.3 and 6.4 to 7.0.2 Performed monthly reporting using OCI and Cognos 10 Performed upgrade of OnCommand Unified Manager from 5 to 5.2 Installed and configured OnCommand Unified Manager 6.2 for cDOT environment.

Confidential, Dallas, TX

CommVault Resource

Responsibilities:

• Lead the migration of 1300 enterprise clients from CommVault Simpana version 8 Workstation Backup Agent to Simpana version 9 iDataAgent with Desktop/Laptop Option. Migrate 4 version 8 media agents into 3 version 9 media agents in a production environment. Develop, test and deploy VBS scripts and batch files to facilitate the removal of version 8 clients and installation of the version 9 client.
• Configure version 9 media agents with 7 disk libraries each and develop a retention policy. Configure global deduplication database for each new media agent. Configure SILO to tape option and auxiliary copy for each database.
• Perform simple SQL queries to manage, maintain and re-index database. Worked along SCCM engineers in creating separate CommVault packages for distribution enterprise wide through SCCM. Used SCCM client center to troubleshoot installations and initiate installations. Used SCCM client center to troubleshoot and repair SCCM client and WMI installations. Configure and edit XMLfiles to customize installation.
• Tier 3 application support for CommVault Simpana version 9.

Confidential, Frisco, TX

System Administrator

• Responsible for the configuration and maintenance of 30+ Windows based servers and 2 Linux based ESX servers. Supervised Active directory schema upgrade from 2003 to 2008. Supervised Windows 2003 to Windows 2008 server migration.
• Created and implemented 2008 Active Directory GPO. Created and implemented Windows deployment server using MDT2010. Custom WIM image created using WAIK 7. Custom MSI created for Office 2007 using Office Customization Tool (OCT).
• Created multiple customized Internet Explorer installations using Internet Explorer Administration Kit (IEAK 8 and 9) Created custom driver and software installation packages for OS imaging Migrated environment from Windows XP to Windows 7.
• Thin Client configuration, image creation and administration. Install and configure VM Vsphere 4.0 and ESX 4.1.
• Install, configure and administrate McAfee ePO 4 with 255 clients. Managed EMC Celerra for network storage management. Managed Dell SAN storage array. Primary and secondary data backed up to Overland Neo2000 tape library Configured and installed Overland Neo2000 tape library Basic configuration of Cisco and 3Com switches, including development of TFTP server.
• Administrate CommVault Simpana version 8. Ran CommVault iDataAgents for 30+ windows servers, 2 VMware ESX Linux servers, 4 CDR servers. Perform simple SQL queries to manage and maintain SQL databases.
• Mobile device configuration and tier 1 troubleshooting Built and maintained a FTP server using IIS 5.0. Primary advice for hardware procurement, including servers, printers, desktops, switches, and routers. Installed and configured Steva Hockey. Senior desktop support escalation resolution. Tier 3 desktop application support. Tier 1 enterprise software support.

Confidential, Arlington, TX

Desktop Administrator

• Tier 1 desktop support. Tier 1 support of HP, Toshiba and Brother printers. Configured Cisco VPN software for remote users. Administrate CommVault Simpana Version 7 Performed a successful recovery of an Exchange 2003 mail store using CommVault Simpana version 7. Ran export reports within CommVault Simpana Comcell and changed tapes weekly for offsite disaster recovery vendor.
• Thin Client configuration, image creation and administration. ITIL v3 certified. Leveraged Norton Ghost imaging software to capture and deploy corporate images. Provided input on test plans and completed testing for unit and system validation.
• Installed and configured BATS video software. Created multiple customized Internet Explorer installations using Internet Explorer Administration Kit (IEAK 7 and 8) Daily use of Logmein and Remote Desktop applications. Setup and configure network printers.

Confidential, Westlake, TX

Business Analyst

Responsibilities:

• Meet with Business Users to get requirements for reports and new functionality. Suggest and implement process improvements where needed. Test system changes and gather user acceptance prior to roll out.

Confidential, Fort Worth, TX

Senior Desktop Analyst

• Assist in system selection for corporate desktop/laptop system. Worked in the creation of the standard corporate desktop image. Responsible for troubleshooting tier 3 desktop issues.

Confidential, Carrollton, TX

Team Lead, Advanced Operating System Support Representative

• Trained and supervised 10-15 employees in a high volume call center Managed advanced configurations of operation systems Windows 95, NT,XP, 2000 Professional and Server Managed the configuration of networks using TCP/IP and NetBIOS Tier 3 desktop support for corporate customers