Consumer Bank Rep Resume Charlotte, NC - Hire IT People

SUMMARY

Accomplished, versatile, and perceptive Human Services Professional seeking an opportunity in the corporate field where strong leadership abilities, recognized organizational talents, and superior communication skills can be transferred to support an organization to achieve its goals.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE:

Confidential,Charlotte, NC

Consumer Bank Rep

Responsibilities:

Responded to telephone inquiries, providing quality service to customers & associates inquiring
Answer 100 calls daily and provide the required information about the customer accounts.
Address all complaints and concerns of the customer.
Transferring Call to different departments that was suitable towers the call
Also made in house account transfers and took payment for credit cards and personal loans
Filled out forms for fraud claims and others that may be needed for customers account
Help setup appointments in owe branch locations/ inform customer of services in branch locations, and also provided where the nearest locations is

Confidential,Charlotte, NC

Residential Personal Solutions Advisor

Responsibilities:

Responded promptly and answered/resolved customer inquiries and complaints.
Investigated and resolved service issues and/or product problems.
Managed customers’ database accounts, performed customer verification and processed
Applications, orders and requests.
Worked with administration: forwarded requests and unresolved issues to the designated resource
By communicating and coordinating with internal departments.
Used ICOMS Billing system to assist customer with making payments, update billing profile.
Place orders for service and troubleshooting.
CSG was used only if ICOMS was down. Manly order entry.
Kept records of customer interactions and actions taken, including - transactions, comments,
Inquiries and complaints.
Supplied customers with written responses and information and followed up on customer
Communications.

Confidential,Charlotte, NC

Customer Service Specialist

Responsibilities:

Responded to telephone inquiries, providing quality service to customers and associates inquiring
About the availability of products or status of orders.
Listened attentively to caller needs to ensure a positive customer experience.
Accessed electronic and paper cataloging systems to look up product information and availability.
Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems
On the first call and avoid escalation of issues.
Exceled within a service-oriented company, demonstrating a talent for communicating effectively
with customers from diverse backgrounds

Confidential,Charlotte, NC

Customer Service Representative

Responsibilities:

Responded to telephone inquiries, providing quality service to customers and associates inquiring
About the availability of products or status of orders.
Listened attentively to caller needs to ensure a positive customer experience.
Accessed electronic and paper cataloging systems to look up product information and availability.
Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems
On the first call and avoid escalation of issues.
Exceled within a service-oriented company, demonstrating a talent for communicating effectively
with customers from diverse backgrounds