Help Desk Resume Bellevue, WA - Hire IT People

SUMMARY:

TECHNICAL SKILLS

Software:

EXPERIENCE:

Confidential, Bellevue, WA

Help Desk

Responsibilities:

Repaired and managed Desktop inventory
Provided Tier 1 support by closing 10-20 tickets per day
Received 5-10 calls a day
Escalated tickets to Tier 2 and 3 analysts as needed
Maintained 3-day SLA in order to provide excellent customer service to internal customers
Documented, Resolved, and closed Incidents.
Reimaged 20-30 desktops & laptops
Mapped Printers to Network
Built & Setup Workstations for incoming employees
Scheduled inventory Pickup for old & broken assets

Confidential, Redmond, WA

Advocacy Manager

Responsibilities:

Provided to internal and external support to Confidential customers by closing 10 tickets per week
Received 5-10 calls a week
Maintained 3-day SLA in order to provide excellent customer service to internal customers
Documented, Resolved, and closed Incidents.
Utilized appropriate escalation routes to facilitate the timely resolution of customer issues and escalations.
Prioritized & managed workload based on business needs.
Participated in team meetings, discussions and other activities as required supporting the team and improving the quality of CFA operations.

Confidential, Issaquah, WA

Help Desk Analyst

Responsibilities:

Provided Tier 1 support by closing 10-20 tickets per day
Received 5-10 calls a day
Escalated tickets to Tier 2 and 3 analysts as needed
Maintained 3-day SLA in order to provide excellent customer service to internal customers
Documented, Resolved, and closed Incidents.
Reimaged 20-30 desktops & laptops
Mapped Printers to Network
Built & Setup Workstations for incoming employees
Scheduled inventory Pickup for old & broken assets

Confidential, Seattle, WA

Service Desk Analyst

Responsibilities:

Provided Tier 1 support by closing 20-70 tickets per day
Received 50-70 calls a day
Escalated tickets to Tier 2 and 3 analysts as needed
Maintained 3-day SLA in order to provide excellent customer service to internal customers
Documented, Resolved, And closed Incidents.
Provided Remote desktop assistance to help customers internal customers in other states.

Confidential, Bellevue, WA

Help Desk Analyst

Responsibilities:

Member of Confidential Team (Computing install, Move, Acquisition, Change, And Dispose)
Provided Tier 1 support by closing 40-50 tickets per day
Maintained 3-day SLA in order to provide excellent customer service to internal customers
Coordinated with Confidential team to provide timely shipping and deployments to customers
Escalated tickets to Tier 2 and 3 analysts as needed

Confidential, Redmond, WA

Support Analyst/Intern

Responsibilities:

Learned about Confidential Cutler and ITIL V3 Infrastructure
Patched 365 servers, assisting Manufacturing, Supply Chain, Information and Services support team
Assisted the MSCIS team with troubleshooting and assisting internal customers
Attended weekly Tuesday staff meetings and participated in international team conference calls

Confidential, Seattle, WA

Seafood Customer Service Representative

Responsibilities:

Provided professional customer service to customers in a timely manner
Created and stocked daily product; managed inventory and executed special promotions and sales
Closed seafood department on a regular basis by completing end of day restocking and cleaning procedures

Confidential, Seattle, WA

Courtesy Clerk

Responsibilities:

Ensured the readiness and brand standard appearance of each check stands in our locations
Stocked shelves and monitored incoming deliveries in order to move product to store floor quickly