Desktop Support Resume Oceanside, Ca - Hire IT People

SUMMARY:

IT professional with 3 years of experience configuring, troubleshooting, and repairing information technology equipment and supporting client computing devices.
4 years of operating, maintaining and troubleshooting satelite communications systems in fast paced and demanding enterprise level environments.
Additional customer service and support experience interacting with both civilian and military personnel.

CORE QUALIFICATIONS:

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support, Oceanside, Ca

Responsibilities:

Upgrade systems from Windows 7 to Windows 10
Perform basic hardware and software installation
Provide technical support and troubleshooting for end user
Perform quality control to ensure full capability
Conduct site survey to coordinate scheduling for tech refresh Record vital asset information
Utilize USMT to backup and transfer user data

Confidential

Technical Support, North Las Vegas, Nv

Responsibilities:

Confidential

Help Desk Technician

Responsibilities:

Provide technical support for customers at a brigade level Configure and troubleshoot Office 365 suite for 300 user environment Baseline workstations through Windows Deployment Server providing same day turn around for end users
Experience opening and resolving tickets using Remedy ticketing system
Conduct site survey and complete network cable runs to include fiber and cat5e Test and activate network cables upon installation and completed troubleshooting
Manage the proper disposal of classified data Keep customers informed of progress during issue lifecycle in a timely manner
Maintain user, group, and computer accounts in Active Directory in an authorized Organizational Unit

Confidential

System Operator Maintainer, North Las Vegas, NV

Responsibilities:

Provide transmit and receive services for Line of Sight and Satellite communications
Experience using transmissions equipment to lock - on and acquire satellite
Perform replacement of signal and electronic equipment
Maintain equipment through preventative maintenance and check

Confidential

Clean Up Associate / Store Associate, North Las Vegas, Nv

Responsibilities:

Provided customers with a clean, friendly and enjoyable dining experience.
Worked with little to no supervision to complete daily tasks
Operated a cash register to take orders, process cash, and credit card transactions.
Sanitized and operated store equipment