SUMMARY:

• 1+ years’ experience managing MS Windows Active Directory networks
• 9+ years of experience in providing technical assistance to computer system users (Information Technology).
• Strong working knowledge of Microsoft Windows operating systems and Internet applications and protocols.
• Deep familiarity with Data communications hardware/software, routers, switches and desktop/laptop firewalls.
• Ability to perform installation of network cabling, cable termination, fiber optic cable installation & termination.
• Immense ability to discover, diagnose and correct network performance problems and failures.
• Strong understanding of telecommunications and network industry concepts, methods and standards.
• Deployments and Migrations with Software Assisted and Manual Installs Windows XP to Windows 7, 8, 10

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003, XP, Vista, WIN7/8/10, Linux, MAC OS X, iOS iPhone & iPad, Surface

Mail Systems: Exchange 5.5, Exchange 2000/2003, BlackBerry Enterprise, POP3

Hardware: HP/Compaq, Dell, IBM, Intel, Gateway, Cisco, 3COM, Adaptec, ASUS, Acer, Sony, Toshiba, Apple

Wireless: Belkin, LinkSys, Hawkins, Microsoft and Cisco Aironet direct configuration experience.

Security: Intrusion Detection, Intrusion Prevention, Windows Firewall & Client Software (Sonic Wall, zonealarm, Norton, Symantec), Antivirus (Norton, Trend Micro, Symantec, AVG)

Remote access: VPN, Remote Destop, WinVNC

Utilities: Cisco Unified, Cisco Unity, Ghost, PC Anywhere, Cloning

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

IT Deployment Technician

Responsibilities:

• New Dell and Surface Pro Deployment, Win 7 migration, break/fix, PC refresh and Desktop Support

Confidential, San Antonio, TX

Versatile Technologist

Responsibilities:

• Dell Computer Deployment, Mobile Computer Station Builds, Proved Technical Face to Client Support
• Cisco VOIP Deployment, Electronic Repairs/ Install/ Troubleshooting
• Help Desk, Desktop Support, Field Technician

Confidential, San Antonio, TX

IT Technician, Help Desk, Desktop Support

Responsibilities:

• Computers, VOIP, Electronic Repair/ Install/ Troubleshooting
• Electronics removal & installs (computers, scanners, credit card machines)

Confidential, San Antonio, TX

IT Technician

Responsibilities:

• Deployment Windows XP - Win7 Migration Install
• Desktop Support, Network Support, Manual Installs,
• Diagnostics, Troubleshooting, and Configurations of Desktops & Laptops

Confidential, San Antonio, TX

Technician

Responsibilities:

• Temp Contract Service
• Cable Puller Cat5, Cat6
• Wireless Node Install

Confidential, San Antonio, TX

Operator, Technician, Sales

Responsibilities:

• Temporarily Self Employed
• Taking orders, Inventory, Handing Money & Reports
• Computer and Electronics Repairs “Hardware, Software, iPhone, iPad, & Laptop repairs”
• Advertising Signs, Decals, and Vinyl’s

Confidential, TX

Parts Inventory

Responsibilities:

• Taking orders, stocking parts, inventory control & reports,
• Shipping & Receiving parts
• In-house Help-Desk, Hardware, Software Troubleshooting

Confidential,San Antonio, TX

Network Support Specialist

• Desktop Support & Field Technician Supporting over 1000 end users
• Cisco VOIP Administrator Support (install, repair, configure and train on VOIP Cisco Phones)
• Install, repair, troubleshoot, and configure PC and other electronics peripherals.
• Install, configure and troubleshoot new/old windows software & other compatible software
• Assist in Network configuration and troubleshooting
• LAN/WAN server maintenance
• User profile setup and configuration in Active Directory
• Network security monitoring and removal of Virus’s

Environment: IBM e-series, XP, Vista, WIN7, Windows Server 2003 Enterprise/Standard, Exchange 2003, MS Office 2003/2007/2010. e

Confidential, San Antonio, TX

Cable Installer & Hardware Installer

Responsibilities:

• Fiber Optics and Copper Installation
• Copper Splicing, Terminating, and Testing
• CAT5e, CAT6, RJ45, RJ59, RJ6
• Electrical Cable/Wire Assembler
• Electronics assembly, Hardware assembly, Prewire assembly, Prefabricated wiring, Testing, Electronics Schematic drawings
• Fiber Optics Testing, Cleaning, and some Terminating
• Network Server Setup and Installation
• CCTV, Camera, DVR Installation
• Server Hardware and Cabinet/Rack assembly
• Use of Various Hand Tools and measurements for specific wires

Environment: Server Switches, CAT5e, CAT6, Fluke Testing Equipment, Fiber Optic Cabling

Confidential, San Antonio, TX

Electronics Technician

Responsibilities:

• Production Line Assembly of VAC System, Packaging
• Electrical Cable/Wire Assembler, Electronics assembly, Hardware assembly, Prewire assembly, Prefabricated wiring, Testing, Electronics schematic drawings
• Use of Various Hand Tools and measurements for specific wires.

Environment: Soldiering Tools, Circuit Boards, Electronic testing equipment

Confidential,San Antonio, TX

Electronics Sales & Technician

Responsibilities:

• Customer Service, Home Audio, Car Audio, Computer, TV Sales
• Cycle Counts, Inventory, Loss Prevention
• PC Diagnostic and Troubleshooting Repair, Home & Car Audio Troubleshooting and Repair

Confidential San Antonio, TX

Customer Service, System Technician

Responsibilities:

• Cable installer, Diagnostics and repair technician, Maintenance technician, Electronics technician, Computer technician

Environment: Electronics Testing Equipment, Hardware Tools, Fiber Optic & Copper Cabling