Student IT support Resume falls Church Virginia - Hire IT People

SUMMARY

Insightful, result - driven IT professional with notable success in planning analyzing and implementation of solutions to create a more secure computer environment to achieve business objectives.
Skilled intelligent cyber security analyst with great understanding of current and emerging risk. Resourceful and innovative in problem solving.
Able to work well with others and independently to accomplish department goals and objectives. Hardworking, networking, self-motivated, responsible, and analytical thinker.
Excellent communication skills, both oral & written. Self-starter and able to work independently to meet project goals and deadlines.
Coordinating task and managing project effectively. Diligent and flexible in multitasking.
Detail-orientated with strong written and verbal communication skills.

TECHNICAL SKILLS

Networking: TCP/IP, IP conflict resolution, VPN, HIPAA window server, cisco Routers and switches

Tools: Norton firewall, Wireshark, Nessus, Kayako, MacAfee/Norton Virus Protection utilities Microsoft office suite (word, Excel, PowerPoint, Access, Project outlook), Power Campus by Ellucian, Velocify Lead Manager tool.

PROFESSIONAL EXPERIENCE

Confidential,falls Church Virginia

Student IT support

Responsibilities:

Track tuition bills and payments, housing assessments and other fees using the power campus tool by Ellucian
Establish and enforce administration policies and rules governing student behavior.
Implementing appropriate solution for authentication, authorization and access control on student accounts.
Resolving technical issues involving student account creation and logins
Prepare evaluations of software or hardware, and recommend improvement or upgrades.

Confidential

Junior Security Analyst

Responsibilities:

Assisting in the upgrade of security measures and controls
Ensuring digital files and information systems against unauthorized access, modification or destruction
Maintain data and monitor security access
Reviewing security event log and giving weekly reports
Manage network, intrusion detection and prevention systems
Analyze security breaches to determine their root cause
Recommend and install appropriate tools and countermeasures
Ensuring the maintenance of the company’s security policies
Security awareness training for staff
Coordinate security plans with outside vendors
Set up equipment for employee use, performing or ensuring proper installation of cables, taken or installation activities.

Confidential

Technical support Engineer

Responsibilities:

Install new hardware or software systems or components, ensuring integration with existing network system.
Perform routine maintenance or standard repairs to networking components or equipment.
Troubleshoot network or connectivity problem for users or user group.
Maintain logs of network activity.
Run monthly network reports.
Identity the causes of networking problems, using diagnostic testing software and equipment.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability of speed, to identify network problems, or for disaster recovery purposes.
Kayako helpdesk tool administrator, responsible for monitoring activities and logs on the tool, assigning and denying access to the tool, modifying features to suit the needs of users.

Confidential

Intern

Responsibilities:

Configuration and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers multiplexers or related networking equipment.
Install or repair network cables, including fiber optic cables.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Troubleshoot network or connectivity problems for users or user groups.
Provide telephone support related to networking or connectivity issues (VOIP).
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

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Student It Support Resume

Falls Church, VirginiA

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