SUMMARY:

• Over ten (10) years of technical experience in deployment, upgrades, support, data migration and backups, software security installs, hardware/software support, asset management, user acceptance
• Provide computer health checks: CMOS setup, battery life, hard drive, controllers, memory, computer network connectivity (hardware, wireless), VOIP connectivity, network and voice wall jack connections, wireless routers and system power

TECHNICAL SKILLS:

• O/S: MacOS, OS2, Linux, Windows 7/XP
• Mobile Android, Iphone, Blackberry, iPhone, iPad Languages Visual C++
• Networking Routers, Citrix Wyse Thin Client, Active Directory, Lotus Notes, VOIP
• Applications ERP
• Other IRequest, TeamTrack

PROFESSIONAL EXPERIENCE:

Confidential, Pontiac, MI

Help Desk Support

Responsibilities:

• Provide Help Desk support for MetLife Insurance Company
• Provide Help Desk support for the County of San Diego
• Provide Help Desk support for Eli Lilly.
• Responsible for installation/support of desktop/laptops, local/network printers and telephones
• Imaged laptops and desktops with latest Windows image to deploy to new hires as well as upgrades. Set up workstations for new hires. Collected equipment for departed employees.
• Managed user and computer accounts on the domain with Active Directory.
• Active directory, resetting passwords, adding printers and software, Linux and limited Mac in a secure environment.
• Recorded, updated, and documented requests using the IT service desk system.
• Installed and configured new IT equipment. Hardware and Software
• Resolved incidents and upgrade different types of software and hardware
• Resolved incidents with printers, copiers, and scanners
• Maintained a first - class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Resolved network problems including network printing, file sharing, email and internet.
• Upgraded operating systems, software, hardware and phone systems android and iOS.

Confidential, Livonia, MI

PC Technician

Responsibilities:

• Desk side and remote technical assistance in troubleshooting desktop, laptop PC’s and peripherals
• Responsible for installation/support of desktop/laptops, local/network printers and telephones
• Work with Avaya phone systems to supply users with telephone support
• Use Team Track ticket software to log and correspond troubleshooting incidents and hardware support needs
• Work with Avaya phone systems to supply users with telephone support
• Setup and support for peripheral devices to include document scanners, palm pilots and Blackberry PDA’s and projection equipment
• Support of the LAN and voice system and video conferencing equipment. Activities include contact with outside vendors responsible for the repair of printers and plotters, maintenance and upgrades to the infrastructure
• Support of all corporate standard software on the computers
• Recorded, updated, and documented requests using the IT service desk system.
• Installed and configured new IT equipment. Hardware and Software
• Resolved incidents with printers, copiers, and scanners
• Administers on a daily basis the IRequest call ticket system for all assignments for this location.

Confidential, Southfield, MI

Help Desk Technical Support

Responsibilities:

• Provided support for Ernst & Young Audit companies globally
• Supported Active Directory, Windows XP, Connectivity, Office 2010, GAMx, EPIC accounting, EDOCS, Mobile Devices, Lotus Notes support.
• Set up equipment for Companies, including installing cables and hardware.
• Set up and configured hardware and software on company equipment.
• Built and distributed laptops for new hires as well as processing terminations by wiping and re-imaging old laptops.

Confidential, Southfield, MI

IT Technician

Responsibilities:

• PC readiness and deployment of multiple projects for several clients
• Completed 3-week imaging and deployment of Touchpoint machines used in Food service for SJS
• Completed concurrent project of deployment laptops for Resident Training sessions
• Completed 6-week deployment of Symantec Encryption Software for Dell/Ascension Health Systems
• Completed 3 Week imaging project at St John/Moross, Macom, and Oakland hospital
• Frame Layout station with camera, camera arm and new PC’s and monitors for JoAnn Fabrics in Novi

Confidential, Southfield, MI

IT Support Specialist

Responsibilities:

• Completed 4-month PC install project
• Completed 2 month help desk project
• Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues.
• Completed projects including RAM upgrades, installation of e-commerce and patient tracking software
• Conducted training classes on basic computer usage, MS Office products, email and networking

Confidential

IT Support Specialist

Responsibilities:

• Primary responsibilities include providing technical support for computer and network resources to internal clients in all divisions and plants
• Fix and upgrade computers, phone systems, and any printing devices. Lend assistance in any network administrative functions
• Rebuilding of older PCs and setting up network software
• Windows 7 migration
• Active Directory administration
• Checking and inspecting parts coming from the process line of plastic injection mold machinery

Confidential, Southfield, MI

Scanner Technician

Responsibilities:

• Prepped, scanned and indexed client documents for downloading to CDRom.
• Install software, modified and repaired hardware and resolved technical issues.
• Refer major hardware and software problems and defective products to vendors or technicians for service.
• Ensure proper installation of cables, operating systems, and software.
• Trained users in the proper use of hardware or software.

Confidential, Washington, MI

IT Technician

Responsibilities:

• Price stock items, Stock sales floor, Unload trucks.
• Ensured that the picked product conforms to the order sheet provided.
• Checked product to ensure that it is in proper working condition and is not damaged.
• Isolated damaged items to a predefined marked area and report it to supervisors.
• Ensured that the quantity specified is picked by counting it several times before taking it to the packing pallet.
• Transported items to packing pallet and pack them in specified containers.
• Ensured that containers are marked properly and labeled appropriately.
• Measured and weighed packed container and put information on the packing.
• Ensured that package information is recorded manually first and then punched into the database system along with its status.

Confidential Troy, MI

IT Technician

Responsibilities:

• Install software, modified and repaired hardware and resolved technical issues.
• Refer major hardware and software problems and defective products to vendors or technicians for service.
• Ensure proper installation of cables, operating systems, and software.
• Trained users in the proper use of hardware or software.
• Support of all corporate standard software on the computers
• Recorded, updated, and documented requests using the IT service desk system.
• Installed and configured new IT equipment. Hardware and Software.