PROFESSIONAL EXPERIENCE:

Confidential, Spruce Pines, NC

IT Consultant

Responsibilities:

• Acted as lead consultant for Quarts/Uniman mines Windows10 Enterprise migration. Added client devices to domain, installed, configured Anti - Virus software as well as external devices.
• Completed migration and quality control measures. Lead a team of 3 IT consultants.

Confidential, Black Mountain, NC

IT Consultant

Responsibilities:

• Loaded image and create/manage/change configurations of client profiles on computing device using Windows Operating Systems (i.e. Windows 7).
• Added client devices to a domain and resolve issues that may occur because of changes to the clients' computing environment under this contract.
• Managed multiple client (Active Directory) profiles on a single computing device. Protected user data and user profiles so as to ensure that any action taken will not prevent the user from completing their tasks/assignments/using the computing device.
• Installed, configured and supported Anti-Virus software on network. Completed project 4 months ahead of schedule.

Confidential, Asheville, NC

Network Premise Technician

Responsibilities:

• Design and implement HISA, telephony and IPTV solution for business.
• Conduct regional safety and quality reviews for premise technicians.
• Configure servers and clients for all services. Configure routers and switches and isolate and repair most IP services problems.
• Understands and uses the appropriate tools in all instances during problem isolation and repair.
• Possesses in-depth understanding of communications technologies and can isolate and resolve most infrastructure issues. .

Confidential, Jacksonville, FL

IT Project Manager/Social Security Administration

Responsibilities:

• Managed the installation and configuration of 90+ workstations, as well as peripheral equipment, throughout the Social Security Administration Jacksonville office.
• This contract also called for the secure disposal of old workstations and a Level 3 security wiping of all old data per Homeland Security protocols.
• This contract ended March 21, 2009 and was contracted though TEC Worldwide.
• Preformed multiple PC and server implementation, system upgrades and instructional classes for small owners including US Futon, Tutt Productions, and Lucent Realty. Developed the project plan, Standards and Procedures, budgets, design guidelines, and implemented proprietary systems to automate tasks relative to the design, documentation, and development of computer systems based on customer requirements.
• Prepared and conducted periodic project presentations at investor’s request.

Confidential, Lakeland, FL

Project Manager

Responsibilities:

• Responsibilities included the documentation of the business and technical needs analysis, functional requirements, gap analysis, use cases, scope maps, disaster recovery planning, vendor selection/negotiations, risk assessments, infrastructure design, customer experience research, and business unit reports.
• Provided application development leadership, vendor negotiations, project management, technical support, and mentorship.
• Retail Code Distribution Upgrade - Redesign and implementation of update package distribution system for over 900 store locations.

Confidential,Orlando, FL

Sr. Project Manager

Responsibilities:

• Responsible for full life-cycle management of IT infrastructure and software development of Bulk loading automation systems as Sr. project manager.
• Independently manage multiple, concurrent development projects throughout the United States, Canada, Mexico and Europe.
• My assign Implementation projects for the downstream terminal management and bulk loading automation systems (TMS6, TopHAT, MultiLoad, etc) Included the following customers: Shell Oil; US and Europe BP, Warez Oil, Enterprise Oil, Kinder-Morgan. Project’s cost ranging from 250,000 to over 5 million dollars per project.
• Each project required SOW and Project Plan creation, budget, quality control and change management. Site specific code development/implementation, hardware, manufacturing, configuration and implementation as well as third-party vendor management.
• Shell Oil and BP utilized the Agile SCRUM mythology for their code and bug fix implementations. As the Project manager I filled the roll of Scrum Master for both our developers as well as Shell and BP’s development teams.

Confidential, Orlando, FL

Business Analyst

Responsibilities:

• Provided IT/technical leadership and project management for the implementation of the Manhattan PKMS/WM application across multiple warehouses running on the AS400 platform. Responsibilities include project design, task management, integration and load testing, implementation strategies, problem resolution and all technical activities related to the successful implementation of the WMS system

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Served as Project Manager planning and implementing the IT infrastructure for 250+ new Imagine dental offices.
• Each office required the acquisition of dedicated T1 circuits, installation of Cisco router and switch, Astro firewall, SQL and file servers, 7 Dell PC’s and various medical equipment.
• Managed the Creation of NOC/SOC facility to provide 24/7 support and security to all Confidential clients and well as Imagine Orthodontics.
• Implementation of HIPPA compliance standards as well as the remote service of clients down to the PC level utilizing iNode, Service Desk, Citrix, were required and achieved.

Confidential, Jacksonville, FL

Implementation Engineer

Responsibilities:

• Engineering and management of IT systems for 28 new Michelin distribution centers within the US and Canada.
• Acted as communications point between Michelin and Confidential and delivered progress presentations to stockholders on a bi-weekly bases.
• Managed project lifecycle implementation, procedural design, engineering of new IT infrastructure design and transition manager of existing infrastructure.
• Implementation of the all communication hardware, coordination of 3rd party vendors to include new construction contractors, fiber and security systems installation, Union contractors etc.
• The complexity of the project can be attributed to the fact that sub-teams for different teams were involved for delivering various pieces of functionality.
• Co-ordination between the various teams and project planning were the biggest challenges. The entire gamut of skills - leadership, technical, business analysis, budget and asset management, cultural differences and people management - were put to the most stringent of tests.

Confidential, Jacksonville, FL

Manager of Information Technology

Responsibilities:

• within $100 million company providing rail transportation service to both international and domestic markets.
• Oversee facility planning, network and systems engineering, desktop support, quality assurance, documentation, telecommunications, customer service and Web based applications.
• Established departmental procedures improving internal processes and productivity. Initiated migration of 400+ users from 30 different offices, on three continents, from Netware/GroupWise to Windows 2000 Advanced Server/Microsoft Exchange.
• Developed and presented implementation plan to board and managed corporate wide migration of PC based EDI railcar management system to centralized AS400 RMI mainframe, dramatically reducing lost revenue and standardizing customer service procedures.

Confidential, Las Vegas, NV

Network Engineer

Responsibilities:

• Project lead of on-site installation and provided 3rd level support for CUBIX platform mid-tier services (Windows NT Server, Windows Terminal Server, Windows SQL Server, Windows IIS, Citrix MetaFrame and Linux) for Hilton Garden Inn Infrastructure Renovation Project. Interface with client’s executive team to define project requirements and translate business objectives into tactical plans.

Confidential, Houston, TX

Senior Systems Analyst

Responsibilities:

• Ensure the effective daily, 7x24 operation of all systems comprised of both hardware and software, involved in software development, disaster recovery, WEB Site and enterprise support tools.
• Gathering input, providing consultation, assessing value and priorities and overall management and interface with business functional teams in support of production and enterprise support required.
• AS400 and Dbase applications, development of data analyses for Executive and Legal departments. Network administration on Novell 4.1 and Windows NT 4.0, GroupWise email/groupware administration, product specialist for programming tools, network antivirus, help desk, database, internet and Electronic Data Interchange (EDI) software, phone support for nation-wide branch managers on PC, network and communications issues.

Confidential, Houston, TX

Systems Analyst

Responsibilities:

• Analyze, implementation and operation of stand-alone and network based operation systems; developing and maintaining standards and practices regarding the operating systems and coordinating with vendors for technical support, installation and maintenance for the Wang, AS400, NT Servers and communications systems.

Confidential, Houston, TX

Terminal Operations Manager

Responsibilities:

• Oversees the daily operations of a Georgia Gulf Chemical yard ensuring compliance with company policies and procedures, railroad safety rules and procedures and all governing regulations.
• Provide continuous assessments and training of staff to ensure high and consistent standards of operational competency.
• Participated in various work and safety audit activities including site inspections; conduct investigations of service deviations and safety incidents to identify preventative measures; manages site-specific budgets to meet revenue goals and control expenses.