Sr. Desktop Support Technician Resume Madison, WI - Hire IT People

SUMMARY:

Versatile Information Technology professional with a record of success in completing challenging assignments in diverse environments.
Strong project manager with proven ability to lead PC migration projects and teams Brings 15 years of customer service experience in the IT industry.
Delivers direct technical support and customer service, educating end users on systems and technologies.

TECHNICAL SKILLS:

Project Management
Team Leadership
Troubleshooting
ScrumMaster
Requirements Gathering
ITIL
Incident Management
Staff Training
Technical Upgrades

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Sr. Desktop Support Technician

Responsibilities:

Worked on Win 10 roll out for 600 devices
Worked with SCCM for deploying images
Worked with Senior Management to reach weekly goals

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

Managed a team of 5 Technicians with day - to - day operations
Worked with Senior Management to mitigate risk
Worked on Win 10 roll out for 6,000 devices
Used Service Now to manage incidents
Worked with Altiris for deploying images and applications
Worked with Senior Management to reach weekly goals

Confidential, Minneapolis, MN

System Administrator

Responsibilities:

Support C-level Executives
Manage day-to-day IT operations
Plan, design, and collaborated with a team to get new phone system installed
Work with team to redesign server room
Work on Windows 10 Roll out
Managed all incidents on a daily basis.

Confidential, Minneapolis, MN

Senior Deployment Lead

Responsibilities:

Supervised the daily operations of 23 technicians and deployment leads
Coordinated migration of more than 23,000 devices to Windows 7 for Confidential Systems.
First point of contact for all incidents related to Window 7 project.
Part of the Senior Leadership Team
Contributed to the building of distribution point servers for the network.
Collaborated with project management and the senior executive staff to develop policies and procedures to guide the project

Confidential, MN

IT Consultant

Responsibilities:

Planned and executed a Day-1 support program for Confidential and Confidential Windows 7 migration of 7,000 PCs.
Worked on flow charting in MS Visio as a Project manager for XRS
Worked with Confidential on Confidential Win7 migration
Communicated with potential beta testers to recruit participants for testing.
Supported the operational headquarters of FCI as well as the satellite office with a total of 75 users.

Confidential, Minneapolis, MN

IT and Desktop Support Technician

Responsibilities:

Led a team of contractors at Confidential on the deployment and upgrade of 8,000 PCs.
Promoted uninterrupted functionality by imaging and converting desktops for users.
Deployed image with SCCM.
Managed project incidents using ITIL methodology

Confidential, Minneapolis, MN

Technical Analyst

Responsibilities:

Delivered technical support to national sales staff of the healthcare providers Confidential and Confidential .
Supported change management after corporate acquisitions by migrating desktops.
Deployed Image and Applications with Altiris.

Confidential, MN

Senior Support Technician

Responsibilities:

Maintained technical systems for commercial vehicle services at major airports including Confidential.
Remotely supported clients and tracked support issues to ensure timely resolution.
Promoted efficiency by standardizing documentation across all airports.

Confidential, Minneapolis, MN

Technical Analyst

Responsibilities:

Provided second level support to more than 18,000 Confidential Advisers.
Developed system solutions via remote support for desktops and mobile devices.
Training in ITIL Methodology

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Sr. Desktop Support Technician Resume

Madison, WI

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