Senior Incident Response Technical LeadÂ Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Incident Response Technical Lead

Responsibilities:

Lead the computer incident response team through all security events that have the potential to impact business.
Sending advisories to alert the agency of any cyber threats that are occurring in other places and how to be prepared for them.
Serving as the point of contact for all communications between the agency and US - CERT.
Corresponding with support teams to ensure the necessary system patches are installed to address any vulnerabilities.
Creating service desk tickets and giving recommendations to remediate phishing attacks, and email spoofing.
Monitor Splunk to identify potential security threats or business impacting issues.
Identify trends in cyber system threats and correlate new strategies to respond in a timely manner with minimal impact.
Completing virus scans of workstations to ensure no malicious code is downloaded.
Attend meetings with senior executives to report weekly incident pertaining to cyber security.
Confirming schedules for weekly vulnerability scanning for applications and network.

Confidential, Alexandria, VA

Incident Response Analyst

Responsibilities:

Experience with Incident response, remediation and analysis while in a security operations center environment.
Serving as the point of contact for the OCIO Business Units, CIO Command Center and Technical Support Group during situational awareness system event coordination, and overall enterprise-wide information monitoring and security.
Monitor QRadar, Splunk/Sitescope, and Remedy ticket queues to identify potential system threats or Service Desk impacting issues.
Managing operational outage alerts and the escalation of critical information for an information technology security shift watch consisting of staff from across multiple technical support groups including network, voice, and security operations in the CIO Command center.
Extract data from executive notifications provided by technical support to provide reports to senior management.
Serve as a liaison among support teams to identify and bridge the gap between processes /procedures and business needs.
Determines if cyber threats reported meet the criteria for an Incident Alert set forth by the OIMS IT framework.
Provide technical timelines detailing system threats/outages post impact and develop root cause analysis.

Confidential, NY

Help Desk Analyst

Responsibilities:

Monitored Virtual Desktop Interfaces, Virtual Electronic Tokens, diagnosed, and resolved complex troubleshooting issues with software applications, and hardware via telephone to end users.
Delivered quality customer service to clients in a government entity to ensure all issues were resolved and all needs were met.
Managed Remedy ticketing system and all inquiries, including Windows Access Control.
Utilized resources for resolving application, and computer system issues.
Diagnosed network resources for direct and virtual network connections for local and remote users.
Guided informational trainings to end users on navigating new system upgrades.

Confidential, NY

Systems Analyst Intern

Responsibilities:

Developed test conditions and expected results based on system requirements and detail design document; performs, creates and tests data with SQL queries to match conditions, executes system integration and acceptance tests, modified online help database and communicate with developers to resolve program problems.
Executed and reviewed automated testing procedures using SQL and Web tests by researching products to automate web testing, identifying possible modification using MS Access & SQL Server to accommodate rapid development/testing and version control issues.
Developed the ability to express ideas through oral and written communication while being cognizant of the impacting audience and their views.