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Helpdesk Analyst Resume

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Atlanta, GA

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TECHNICAL SKILLS

  • Ability to manage router and user settings.
  • Math problem solving up to Differential equations level.
  • Web design in Html
  • Database design and implementation with MySQL
  • Ability to program data structures in Java
  • Ability to program data structures in Python
  • Ability to Program data structures in C#
  • IOS application development in Swift
  • Game design in Unity
  • 3D modeling in blender
  • Microsoft Office Specialist Master
  • Creative with breadboard, l.e.d.’s, switches, buttons.
  • Experience with microcontrollers (inputs, outputs, and programing)
  • Technical Documentation

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Ga

Helpdesk Analyst

Responsibilities:

  • Remotely troubleshoot computer issues through telecommunication devices which include: phone (iphones, androids, office phone), Internet, email, and fax machine, Windows, and Mac
  • Troubleshoot document management systems and each systems several variations for different clients such as: Filesite with Matter Centricity, Netdocuments, and Worldox
  • Regulate directory through client profiles such as verification of Identity, account security settings, and password configuration settings
  • Regulate group directory distribution list such as: adding, removing, and modifying users in the database
  • RSA administrative privileges such as: Set up temporary RSA passcodes, Assign and distribute software RSA tokens, and clearing RSA pins
  • Troubleshoot Legal documents for all Microsoft office suite programs
  • Set up, install, and troubleshoot Vpn issues
  • Troubleshoot issues with time/billing software such as: Aderant, Time builder, Elite Webiew, Carpe diem, and more
  • Troubleshoot issues with pdf software such as: Nuance, Pdf converter, Adobe suite, and more
  • Wireless troubleshooting including: configuring ip addresses, modifying dns settings, and manipulating the command prompt to fix wireless connectivity issues
  • Troubleshoot and install virtual machine software such as: Citrix, VMWare, Proxy, GoToAssist, Kaseya
Confidential

Web Designer

Responsibilities:

  • Update Volunteer Booster Hours for the site
  • Create slideshows and balance color schemes to create an appealing interface to the user
  • Update statistics in the database and manipulate numbers with data analytics
  • Incorporate Html, JavaScript, and PHP with the HTO web design software
Confidential

Technical Analyst:

Responsibilities:

  • Attend onsite visits to various college facilities to install, repair and troubleshoot Computers and Network Printers
  • Repair and Troubleshoot Hardware and software on laptops including: wifi connectivity issues, downloading and updating drivers, reimaging machines, replacing RAM, Hard drives, Processors, Screens, batteries, Motherboards, and keyboards
  • Installing Windows on Mac (Dual Boot) via Bootcamp, Virtualbox, and Parallels
  • Extensive use of command prompt
Confidential, Georgia

Pdf Design Team

Responsibilities:

  • Create fillable Pdf’s from blank documents with Adobe Acrobat pro
  • Use JavaScript to implement automatic numbering
  • Freehand design with checkboxes, radio buttons, dropdown menus, etc

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