Temporary Customer Care Representative Resume Beaverton, OR - Hire IT People

PROFESSIONAL EXPERIENCE:

Temporary Customer Care Representative

Confidential, Beaverton, OR

Responsibilities:

Answer questions about and provide guidance for the service
Process payments from customers
Assist with account maintenance

Temporary Customer Care Representative

Confidential, Beaverton, OR

Responsibilities:

Answer questions about and provide guidance for the service
Process payments from customers
Assist with account maintenance

Temporary Customer Support / Claims Support

Confidential, Beaverton, OR

Responsibilities:

Precise procedure adherence
Compare entered data to original source for completeness, accuracy
Locate and update claimant information using external sources

Technical Support Specialist

Confidential, Beaverton, OR

Responsibilities:

Issue investigation and resolution
Customer care and support
Use of proprietary tools
Protection of private information for both customers and the corporation
Transferred to a Networking specialist team in September
Assigned as temporary Supervisor / Floor Support in April / May

Lead Programmer

Confidential, Beaverton, OR

Responsibilities:

Core software planning and design
Core software development using C# and Unity
UI and Art asset integration
Software capability analysis
Management of junior programmers

Programmer

Confidential, Vancouver, WA

Responsibilities:

Core software planning and design
Rapid development of functional prototype using Unity and C#
UI and Art asset integration
Software capability analysis

Quality Assurance

Confidential, Vancouver, WA

Responsibilities:

Create and maintain local bug - tracking database using Excel
Directed and undirected ad-hoc testing of software
Research and prioritize issues discovered by a third-party testing team
Assist in creating minor art assets for project

Software Test Engineer

Confidential, Portland, OR

Responsibilities:

Create and update desktop applications using C# with connections to various databases (TFS, JIRA, SQL, proprietary)
Analyze crash dumps and performance data using Confidential (2008-2012) and proprietary tools
Design, create, and maintain databases of test cases using Excel and proprietary tools
Mentor and direct Test Associates with daily duties

Test Associate

Confidential, Portland, OR

Responsibilities:

Directed and undirected ad-hoc testing of software with and without developer tools
Thorough documentation of bugs and suggestions using the Team Foundation Server plug-in for Confidential
Thorough scripted testing of software

Lead Programmer

Confidential, Portland, OR

Responsibilities:

Core software planning and design
Modification of Torque Game Engine using C++
Programming of core game systems using TorqueScript (proprietary language for Torque Game Engine heavily based on C++ and Java)
Communicating technical requirements to team's artists

Customer Service Representative

Confidential, Portland, OR

Responsibilities:

Account and billing support for Confidential customers
Remote tier one technical assistance
Proper education and assistance for aggressive and confused customers

We provide IT Staff Augmentation Services!

Temporary Customer Care Representative Resume

Beaverton, OR

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