Production Support System Analyst Resume Dulles, VA - Hire IT People

SUMMARY:

Extensive background in spearheading COBOL software development, programming, application development and troubleshooting efforts coupled with experience in employee training and university level technical teaching.
Creative troubleshooter and highly effective technical analyst with outstanding ability to identify operational deficiencies and implement system improvements.
Expertise in handling many projects and deadlines simultaneously.
Accustomed to working effectively within high - pressure and fast-paced environments.
Excellent interpersonal and communication skills demonstrated on daily basis.

TECHNICAL PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Dulles, VA

Production Support System Analyst

Responsibilities:

Used the following tools/software/code to complete my tasks: Applications Linux logs, DB2, SQL, Control-M/EM, Splunk, TSO/ISPF, COBOL, JCL, CICS, JIRA
Took complete ownership of production problems and issues anticipating and mitigating risks, escalating issues appropriately and keeping all necessary parties informed, and formulating and implementing management approved work-around often in a critical timeframe.

Confidential

Senior Technical Analyst

Responsibilities:

Confidential, Reston, VA

Instructor

Responsibilities:

Mentored students resulting in a 98% pass ratio.
Provided input for enhancements to existing curriculum in order to deliver the most appropriate and up-to-date technical knowledge to students.
Participated in new instructor recruiting efforts by assisting with technical interviews.

Confidential, Herndon, VA

Software Engineer II

Responsibilities:

Key contributor to successful generation of Confidential Government Contract, one of the biggest contracts in Confidential ’s history.
Assigned responsibility by manager to train new employees on new development team policies and procedures.
Selected to serve on College Recruiting Teams for Confidential and Confidential .

Confidential, Vienna, VA

Programmer/Analyst

Responsibilities:

Confidential, Herndon, VA

Information Management Member (Programmer/Analyst)

Responsibilities:

Analyzed and redesigned Oracle database layouts for improved data storage and standardization of all data store names.
Troubleshot code problems and liaisoned between the Outbound Order Negotiator Help Desk and downstream dependent systems.
Helped identify approximately $500,000 worth of unbilled usage by participating in investigations on behalf of Inbound Corporate Level Team.