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Production Support System Analyst Resume

Dulles, VA


  • Extensive background in spearheading COBOL software development, programming, application development and troubleshooting efforts coupled with experience in employee training and university level technical teaching.
  • Creative troubleshooter and highly effective technical analyst with outstanding ability to identify operational deficiencies and implement system improvements.
  • Expertise in handling many projects and deadlines simultaneously.
  • Accustomed to working effectively within high - pressure and fast-paced environments.
  • Excellent interpersonal and communication skills demonstrated on daily basis.


  • Microsoft Visual C++
  • PVCS Source Control
  • Microfocus COBOL
  • HP Unix
  • Solaris Unix
  • Oracle
  • SQL Server
  • Sybase Transact SQL
  • Java
  • JavaScript
  • Microsoft Office
  • Visual Basic 6
  • HTML
  • JCL
  • CICS
  • MVS
  • FTP
  • DB2
  • VI
  • Windows
  • IPF
  • FileAid
  • Informix


Confidential, Dulles, VA

Production Support System Analyst


  • Used the following tools/software/code to complete my tasks: Applications Linux logs, DB2, SQL, Control-M/EM, Splunk, TSO/ISPF, COBOL, JCL, CICS, JIRA
  • Took complete ownership of production problems and issues anticipating and mitigating risks, escalating issues appropriately and keeping all necessary parties informed, and formulating and implementing management approved work-around often in a critical timeframe.


Senior Technical Analyst


  • Designed, Coded and Unit Tested all code changes in COBOL and C++.
  • Delivered all patches to clients either via ftp or email.
  • Was PVCS Administrator
  • Presented materials to clients Confidential User Conferences.
  • Worked on cases both as a functional and technical analysis.
  • Assisted the Director of Support in renewal notices for our clients.

Confidential, Reston, VA



  • Mentored students resulting in a 98% pass ratio.
  • Provided input for enhancements to existing curriculum in order to deliver the most appropriate and up-to-date technical knowledge to students.
  • Participated in new instructor recruiting efforts by assisting with technical interviews.

Confidential, Herndon, VA

Software Engineer II


  • Key contributor to successful generation of Confidential Government Contract, one of the biggest contracts in Confidential ’s history.
  • Assigned responsibility by manager to train new employees on new development team policies and procedures.
  • Selected to serve on College Recruiting Teams for Confidential and Confidential .

Confidential, Vienna, VA



  • Spearheaded pre-production testing improvement efforts.
  • Main point of contact for production team.

Confidential, Herndon, VA

Information Management Member (Programmer/Analyst)


  • Analyzed and redesigned Oracle database layouts for improved data storage and standardization of all data store names.
  • Troubleshot code problems and liaisoned between the Outbound Order Negotiator Help Desk and downstream dependent systems.
  • Helped identify approximately $500,000 worth of unbilled usage by participating in investigations on behalf of Inbound Corporate Level Team.

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