IT Service Technician / Help Desk Resume Richmond, Virginia - Hire IT People

SUMMARY:

Knowledge of the practical application of engineering science and technology.
To include applying principles, techniques, procedures, and equipment to the design and production of various services.
Provides staff and users with assistance solving computer related problems, such as malfunction and program problems.
Review and analyst computer printouts and performance indicators to locate code problems and correct errors by correcting codes.

TECHNICAL SKILLS:

Computer literate: M/S Word, Excel, Powerpoint, Outlook.

PROFESSIONAL EXPERIENCE:

IT Service Technician / Help Desk

Confidential, Richmond, Virginia

Responsibilities:

Installing and upgrading desktop computers from M/S XP to Windows Vista / Windows 7.
Assisting clients with the resolve of job application errors, resume writing, log into Virginia Workforce Connection web page and instruction on creating email accounts.

Network Operations Analyst

Confidential, Richmond, Virginia

Responsibilities:

Generated and responded to call pertaining to various regional traffic centers.
Working knowledge of Confidential Maximo and Nagios applications, able to decipher which apparatus within Nodes and rings system is malfunctioning and make necessary adjustments to correct.
Heavy phone usage with statewide regional centers and field technician.
Verify operations of field devices by confirming via phone with regional centers.

Control Room Operator

Confidential, Richmond, Virginia

Responsibilities:

Uses CCTV to monitor traffic of metropolitan Richmond Interstate highway system.
Monitors various communication channels: VSP Computer Aided Dispatch and SSP Dispatch.
Access and control traffic management devices; video cameras, changeable message signs (DMS), and highway advisory radio.

Operations Manager

Confidential, Middletown, New York

Responsibilities:

Planned, scheduled and coordinated all work performed through either Confidential Enterprises or subcontractor.
Developed time management/procedure schedule to assist with the time of completion.
Directed and planned daily safety meetings of the facilities maintenance associates.