PC support Resume Essex, MD and Ocean City, MD - Hire IT People

SUMMARY:

I have over 30 years of experience as an IT professional in the roles of developing and maintaining client/server and mainframe applications, furnishing business analysis, and providing help desk/production support.
The industries that I have worked for during my career include a Medicare software provider, an insurance brokerage firm, personal fitness centers, credit card services, insurance bonding, and bread, rolls, and pastry baking.
Customers that I have supported include accountants, Confidential ’ Confidential, fellow programmers and business analysts, outside vendors, and factory workers.

TECHNOLOGIES:

PowerBuilder
Confidential Enterprise Manager
COBOL
Confidential
DB2
InstallShield
HTML
Visual Source Safe
SVN
Sybase
SQL 2000/2005/2008
Teradata
Oracle
Stored Procedures/Triggers
Sharepoint
VersionOne/Agile
JIRA
HP Quality Center
Eclipse
WS FTP Pro
Microsoft Office Suite
WebSphere

PROFESSIONAL EXPERIENCE:

Confidential, Essex, MD and Ocean City, MD

PC support

Responsibilities:

Recovery of priceless pictures and files from PC' Confidential that were inoperable.
Replacement of hard drives, along with reload of Windows 7 and user files.
Tune - ups along with virus and malware removals performed on numerous computers.
Interpreting PB code, summarizing its functionality to pass onto programmer for .NET rewrite.

Confidential, Towson, MD

Help desk/production support

Responsibilities:

Provided functional and technical analysis, and applied programming changes to modify PB and JAVA code to use new branding graphics and revised copyright wording.
Moved RTF documents outside of the PowerBuilder deploy package to the middleware server, resulting in the ability to make documentation changes without having to rebuild and redeploy the PB package.
Enhancement of PB application software to provide ability to use Teradata database.
Apply Confidential deployment software to make current PB application accessible via the internet.
Utilized AEM ( Confidential Enterprise Manager) to configure applications (timeouts, transaction objects, and application layout).
Assist with training of new quality assurance employees.

Confidential, Towson, MD

Help desk/production support

Responsibilities:

Lead business analyst and lone programmer/analyst in rewrite of Confidential Reporting, developing Functional and Technical Specifications, resulting in creating a user - friendly interface from writing over 30 new PowerBuilder objects and over 40 new stored procedures.
Designed, developed a reusable, dynamic solution to place a confidential footer at the bottom of all HIPPA reports.
Enhanced daily Interest Job to process input, response, and feedback files with CMS.

Confidential, Towson, MD

Help desk/production support

Responsibilities:

Created detailed documentation describing the software that creates Medicare Summary Notices which until the Confidential rewrite was referenced by programmers and business analysts.
Took on additional work as a Confidential Internal Auditor, being a lead auditor as well as a supporting auditor.

Confidential, Baltimore, MD

Help desk support

Responsibilities:

Personally resolved an average of 30 problems per week via Help Desk support.
Created detailed instructions and documentation for Computer Room procedures and help desk problem resolution.
Rewrote various programs which resulted in better performance and maintainability.

Confidential, Baltimore, MD

Help desk/production support

Responsibilities:

Analyzed problems and implemented file fixes by creating software to correct posting errors throughout the Consolidated Reporting Database. This resulted in a correction of more than $2 million of double-booked premiums.
Completed Confidential project three months ahead of original schedule for Confidential software freeze.
Provided primary business analysis and software support for Judicial Bond Reporting which resulted in a 40% increase in payment of bonds by the agents to the company.

Confidential, Towson and Hagerstown, MD

Software support

Responsibilities:

Randomized assignment of bankcard account numbers from Confidential system to reduce credit card fraud.
Traveled to Kansas City, MO, to present overview of CRIS system to a nationwide audience for development of a global database system.
Received Confidential corp ISOP award for outstanding performance, September 1996.

Confidential, Towson, MD

Help desk/production support

Responsibilities:

Implemented enhanced Confidential methods which resulted in quicker response time for online transactions.
Enhanced Confidential and Confidential Book systems, which required coordination of tape requirements and minimization of tests by vendors.
Development of Account Master File Purge Processing System.

Confidential, Towson, MD

Help desk/production support

Responsibilities:

Creation of help desk utility to determine who was logged on the system when it went down. This resulted in a substantial decrease in downtime for the users.
Conversion of COBOL and JCL from Honeywell to IBM platform.

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Pc Support Resume

Essex Md And Ocean City, MD

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