Customer Care Representative Resume Beaverton, OR - Hire IT People

SUMMARY:

Proficient in C++, C# (with XNA libraries), Java, ActionScript 2.0, TorqueScript, PHP, HTML, SQL
Experienced with the project flow of game design and development
Experienced with testing on a AAA franchise
Experienced with test case creation, management, and execution

SOFTWARE KNOWLEDGE:

Microsoft: Visual Studio 2005, 2008, 2010; TFS, Product Studio

Adobe: Photoshop, Illustrator, Aftereffects, Premier Pro

Autodesk: 3D Studio Max, Maya

Unity 3D: Versions 4.x through 5.1

PROFESSIONAL EXPERIENCE:

Customer Care Representative

Confidential, Beaverton, OR

Responsibilities:

Answer questions about and provide guidance for the service
Process payments from customers
Assist with account maintenance

Temporary Customer Care Representative

Confidential, Beaverton, OR

Responsibilities:

Answer questions about and provide guidance for the service
Process payments from customers
Assist with account maintenance

Temporary Customer Support / Claims Support

Confidential, Beaverton, OR

Responsibilities:

Precise procedure adherence
Compare entered data to original source for completeness, accuracy
Locate and update claimant information using external sources

Technical Support Specialist, Beaverton, OR

Confidential

Responsibilities:

Issue investigation and resolution
Customer care and support
Use of proprietary tools
Protection of private information for both customers and the corporation
Transferred to a Networking specialist team in September
Assigned as temporary Supervisor / Floor Support in April / May

Lead Programmer, Beaverton, OR

Confidential

Responsibilities:

Core software planning and design
Core software development using C# and Unity
UI and Art asset integration
Software capability analysis
Management of junior programmers

Programmer, Vancouver, WA

Confidential

Responsibilities:

Core software planning and design
Rapid development of functional prototype using Unity and C#
UI and Art asset integration
Software capability analysis

Quality Assurance, Vancouver, WA

Confidential

Responsibilities:

Create and maintain local bug - tracking database using Excel
Directed and undirected ad-hoc testing of software
Research and prioritize issues discovered by a third-party testing team
Assist in creating minor art assets for project

Software Test Engineer, Portland, OR

Confidential

Responsibilities:

Create and update desktop applications using C# with connections to various databases (TFS, JIRA, SQL, proprietary)
Analyze crash dumps and performance data using Visual Studio (2008-2012) and proprietary tools
Design, create, and maintain databases of test cases using Excel and proprietary tools
Mentor and direct Test Associates with daily duties

Test Associate, Portland, OR

Confidential

Responsibilities:

Directed and undirected ad-hoc testing of software with and without developer tools
Thorough documentation of bugs and suggestions using the Team Foundation Server plug-in for Visual Studio
Thorough scripted testing of software

Lead Programmer, Portland, OR

Confidential

Responsibilities:

Core software planning and design
Modification of Confidential Engine using C++
Programming of core game systems using TorqueScript (proprietary language for Confidential Engine heavily based on C++ and Java)
Communicating technical requirements to team's artists

Customer Service Representative, Portland, OR

Confidential

Responsibilities:

Account and billing support for Confidential customers
Remote tier one technical assistance
Proper education and assistance for aggressive and confused customers

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Customer Care Representative Resume

Beaverton, OR

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