Specialist Resume Washington - Hire IT People

SUMMARY:

Results oriented, high energy, hands on professional with a successful record of accomplishments within the Telecommunications industry and experience in customer service with the focus on providing customers with high quality service. Major strengths include strong leadership, excellent communication skills, competency, strong team player, attention to detail, extensive experience installing and maintaining various telecommunications technologies including but not limited to Analog, HSI/ISDN, DDS, T1, and TLS. Computer and internet literate with the thorough knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, etc.), the proper procedures of data entry, and inventory management of company assets are also among the many other qualifications.

PROFESSIONAL EXPERIENCE:

Specialist

Confidential, Washington

Responsibilities:

Coordinated emergency response to gas related incidents, normally involving emergency services personnel, multiple crews, supervision and other support resources.
Took responsibility for the dispatch operation for periods outside of the core business hours; answered questions and provided guidance to other personnel as needed.
Prioritized emergency and planned work, determined the appropriate response and dispatched resources via the Confidential ( Confidential ) systems to ensure safety and efficiency.
Collaborated with the multiple call centers to set order execution levels and with the employees in the field to recommend appropriate resources/personnel to respond to high order counts and/or emergency situations.
Served as liaison between customers and field personnel to coordinate access problems and/or emergency situations.
Directed Dispatch Assistants and Dispatch Clerks in the performance of their daily duties and responsibilities.

Systems Technician

Confidential

Responsibilities:

Traveled to customers' premises to install, maintain, or repair telecommunications equipment or accessories.
Performed circuit and equipment installation for individual assignments or projects for special services accounts.
Inspected or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
Computed impedance of wires from poles to houses to determine additional resistance needed for reducing signals to desired levels.
Measured signal strength at utility poles, using electronic test equipment.
Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
Accessed specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
Explained telecommunication service to subscribers after installation and collect any installation fees that are due.

Central Office Technician

Confidential

Responsibilities:

Coordinated circuit and equipment installation for individual assignments or projects.
Performed acceptance testing and initialization functions associated with service provisioning activities of hi - capacity circuits.
Aligned and balanced new equipment after installation.
Analyzed data, manuals and wiring diagrams.
Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
Located and cleared trouble conditions in Federal Systems circuits and associated peripherals.

Maintenance Administrator

Confidential, Washington, DC

Responsibilities:

Provided the first point of contact, receiving inquiries of all types from 100+ customers or company employees' daily.
Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Dispatched trouble reports to appropriate inside or outside forces.
Performed clerical duties such as typing, proofreading, and sorting mail.
Analyzed pertinent information to determine closeout procedures of trouble reports.
Served as single point of contact for customer escalations of chronic troubles.

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