Team Lead Resume

SUMMARY:

Customer focused leader with 10 years IT experience supporting software and hardware operations. Marine Veteran and Eagle Scout with over 20 years of proven leadership, organizational, and technical skills providing value to broad customer base is seeking opportunities in Information Security.

SKILLS:

Hands on with Windows Server and Client
Microsoft Active Directory
Hands on with Bash and Linux CentOS7
Cisco Routers and Switches
Marine NCO
Packet Capture - Wireshark
Pentesting - Kali Linux
Information Security
Auditing - PCI-DSS
Eagle Scout
DevOps
IPSec
Basic Java
Cloud Computing

PROFESSIONAL EXPERIENCE:

Confidential

Team Lead

Responsibilities:

Led teams at of 5 retail and 3 production employees at two sites
Safely processed $50k of organic material for storage.
Ensured 100% materials ready for production with no delays for customers.
Selected above peers to train as Store Manager within 12 weeks of employment.
Responsible for 8 employees, $250k inventory and $30k monthly revenues. Utilized computer skills to track production and employee scheduling

Confidential

Retention Sales Specialist

Responsibilities:

Processed sales focused phone calls for clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
Exercised exceptional sales skills and customer service in an effort to optimize each customer contact
Presented offers, overcoming objections, transitioning between script elements, asking for sales and verifying customer information, answering questions, and resolving issues

Logistics Checker/Loader

Confidential

Responsibilities:

Participated on the plant safety committee, helping ensure our plant safety record
Followed up on paperwork, making sure it was accurate and reliable for billing
Assisted with IT support as needed installing systems during plant upgrade

Service Desk Technician

Confidential

Responsibilities:

Supported over 25.000 customers for voice and IT related issues
Provided computer troubleshooting and escalation for over 100 different applications
Reset passwords and unlocked customers’ accounts
Utilized remote desktop and remote access to support customers’ needs and resolve their issues
Tracked incidents through Confidential Service Manager

Field Maintenance Technician

Confidential

Responsibilities:

Provided desk side support to over 13,000 district employees at over Confidential .
Supported printer and basic network functions on campuses
Managed the upgrade of 300 older computers to better support Windows XP
Trained customers on new tools and software as needed

Customer Service Center Analyst

Confidential

Responsibilities:

Provided computer troubleshooting and escalation for customers
Reset passwords as well as created accounts
Ran nightly backups for mainframe and servers
Completed print jobs for the different hospital and IT departments overnight

Network Technician/Support Specialist

Confidential

Responsibilities:

Assisted customers over the phone and desk side
Trained and supported customers with new software
Provided hardware support and replacement
Completed a 500 PC roll out and upgrade
Upgraded 200 PCs to Windows XP
Completed patch and anti-virus updates on systems

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