Team Lead Resume

SUMMARY:

I am a native Spanish speaker, experienced former Confidential Family Room Specialist (Mobile Technician) and Creative (software trainer) who is looking to gain experience and apply new skills in Cybersecurity.
Fluent in both English and Spanish
Some training in Japanese
Certified English as a foreign language Instructor by Cambridge University. Cambridge English Language Teaching for Adults (CELTA) certification.
In 2007 taught English to adults in Seville, Spain.
Extensive presentation and public speaking experience.
Provided feedback and evaluations on internal Confidential systems for developmental purposes leading to the current iterations of their software.
Familiarity with a variety of Windows and Unix based platforms such as OS X.
Extensive hands on experience with PC and MAC hardware and software.
Experienced with accessing and navigating the Darkweb.
Familiarity with IOS platform and Confidential mobile devices.
Experience with non - consumer-based software.
Experienced with the construction, modification, and repair of computer hardware and software.
Windows Administration and basic networking troubleshooting.

EXPERIENCE:

Team Lead

Confidential

Responsibilities:

Assist in training and management of move team personnel.
Assist in managing move team assets.
Provide quality assurance and direction for move team personnel.
Provide seamless disassembly and reassembly of IT equipment and workstations.
Use Tier II knowledge to identify, document and where possible, remediate IT related problems.
Coordinate with Networking and Telcom teams to identify and remediate connectivity issues.

Tier II Desktop Support

Confidential

Responsibilities:

Windows Administration.
Provide courteous and prompt hardware and software support to Confidential customers.
Coordinate with, and support Tier I customer support.
Management of service requests through Siebel and providing succinct documentation of actions and resolutions of said service requests.
Coordinating with Confidential Elite Support to service Confidential customer seamless mobile computing solutions.

System Analyst

Confidential

Responsibilities:

Provide tier 2 technical assistance with emphasis on Mac platforms.
Provide assistance and administration of Webex sessions hosted by Cisco.
Monitor network stability and assist Cisco with network trouble shooting using packet capture software.
Provide hardware, software, and technical support for all facets of the Graduate Research Fellowship Program including handling of sensitive data.

Creative

Confidential

Responsibilities:

Trained Confidential users in Confidential software, including use of Final Cut and various other professional applications.
Created and executed training programs for fellow employees, including management.
Led and assisted in specialized training for out-of-normal scope programs for Confidential business customers.
Provided training in special access functions for clientele with disabilities.

Family Room SPecialist (mobile Technician)

Confidential

Responsibilities:

Provided face-to-face technical support for all mobile Confidential products such as the iPhone, iPad, iPod, and iPod touch.
Managed and maintained a consistent inventory of high-value parts.
Maintained paperwork files on all repairs throughout all stages.
Provided secure data transfer to new customer systems, ensuring consistent chain of custody and security of both customer machines and data.
Provided direct customer contact for both successful and unsuccessful migrations.
Led, trained, and developed the specialist team in collaboration with management and senior members.

Specialist

Confidential

Responsibilities:

Salesperson for Confidential products.

Intern

Confidential

Responsibilities:

Provided support to web hosting services and training operations.

Freelance Editor

Confidential

Responsibilities:

Provided editing services, support, and consultation.
Film, edit, and package live events.

Freelance IT Support

Confidential

Responsibilities:

Provided in-home technical support for Confidential related products.
Provided assistance for in-home network setups using Confidential routers, computers, and devices.

Video Editor/technician

Confidential

Responsibilities:

Recorded live campus events and assisted in set-up and clean-up.
Edited event recordings for commercial packages for use by the University.
Set up and maintained audio and video equipment used by clients.

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